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Internet connection randomly stops


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10 replies to this topic

#1 mochabubblet

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Posted 04 May 2012 - 10:12 PM

My internet connection randomly stops working even though the speed and signal strength are shown as 72.0Mbps and Excellent. This affects all the computers that are connected to the network and lasts for a few minutes. It happens every couple hours or so. Web browsing also randomly slows down so that it takes more than 30 seconds do load a page or does not load the page at all (This doesn't affect online games, only web browsing). Overall, web browsing is a pain. My ISP is Optimum Online. I tried tracing the route to google.com and the 4th hop would always time out, I'm wondering if this could be a problem?

Here's some information:

Tracing route to google.com [74.125.226.226]
over a maximum of 30 hops:

1 18 ms 4 ms 4 ms 192.168.1.1
2 14 ms 10 ms 15 ms 10.240.162.53
3 21 ms 17 ms 17 ms 433be00d.cst.lightpath.net [67.59.242.13]
4 * * * Request timed out.
5 17 ms 15 ms 19 ms rtr4-tg10-3.wan.prnynj.cv.net [64.15.6.33]
6 17 ms 14 ms 16 ms rtr3-tg9-3.in.nycmnyzr.cv.net [64.15.0.69]
7 27 ms 15 ms 22 ms 72.14.212.17
8 15 ms 23 ms 21 ms 72.14.239.248
9 44 ms 40 ms 45 ms 72.14.239.252
10 18 ms 13 ms 19 ms lga15s29-in-f2.1e100.net [74.125.226.226]

Trace complete.

Thanks.

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#2 RevGAM

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Posted 04 May 2012 - 10:24 PM

When you say online gaming, what kind of gaming do you mean? Multi-player RPG with video and sound, gambling, single-player shooters, all types, etc?

Have you checked the network to see if anyone has a program set to do an update every couple hours or so?

Have you checked into the possibility that someone is doing a download when the lags occur?

If you're the admin, have you looked at traffic from each computer to see if the lag is originating from within the network?

I'm not a network expert, but it certainly sounds possible that something is updating (such as an antivirus program) and has a setting not to disturb online gaming - but I'm just guessing.

Namaste, Peace & Love,
Glenn


If I have frustrated you, then I must be a student. If I've imparted information or a skill to you, then I must be a teacher. If I've helped you, then I must be a volunteer. If I've touched your life, then I must be happy!
If you had to choose between saving just your family, or saving 10,000 GOOD people (but not your family), what would you choose?


#3 mochabubblet

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Posted 04 May 2012 - 10:47 PM

No, it's nothing like that. The game I'm talking about is league of legends which does get affected by the internet drops but not the slow web browsing. It's not because of an updating program because it happens when only one machine is connected as well.

Edit: I'm more curious about the 4th hop dropping because it happens for every address I trace

Edited by mochabubblet, 04 May 2012 - 10:58 PM.


#4 noknojon

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Posted 04 May 2012 - 11:58 PM

Hi -
If you want us to have a better look, first please follow these steps -
Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

[b]Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Thank You



#5 mochabubblet

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Posted 05 May 2012 - 12:49 PM

Okay I ran the program. Here's the text file. I use chrome though, would that be a problem?\

Edit: Logs: http://pastebin.com/LPSnbC1B

Sorry i coulda sworn I uploaded them.

Edited by mochabubblet, 05 May 2012 - 11:31 PM.


#6 InadequateInfirmity

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Posted 05 May 2012 - 04:51 PM

Okay I ran the program. Here's the text file. I use chrome though, would that be a problem?



Looks like you didnt get the logs.

#7 fit155

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Posted 06 May 2012 - 11:27 PM

I'm having the same/a similar problem. My issue is that I can't use any search engines (Yahoo, Google, etc.). When I enter a search word or phrase, nothing happens. However, I can access sites using my booksmarks or by directly typing in the URL. I'm on XP SP3 and using FireFox 11.0.

#8 noknojon

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Posted 07 May 2012 - 01:12 AM

Is this what you meant to post ? ?

This affects all the computers that are connected to the network and lasts for a few minutes. It happens every couple hours or so. Web browsing also randomly slows down so that it takes more than 30 seconds do load a page or does not load the page at all (This doesn't affect online games, only web browsing). Overall, web browsing is a pain. My ISP is Optimum Online. I tried tracing the route to google.com and the 4th hop would always time out, I'm wondering if this could be a problem?

MiniToolBox by Farbar Version: 18-01-2012
Ran by TK (administrator) on 05-05-2012 at 13:48:42
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Realtek PCIe GBE Family Controller = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=static addr=208.67.222.222 register=PRIMARY
add dns name="Wireless Network Connection" addr=208.67.220.220 index=2
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : MANGOES

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection 2:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 00-1E-68-FA-29-00



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN

Physical Address. . . . . . . . . : 00-21-5D-39-DC-18

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.106

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 208.67.222.222

208.67.220.220

Lease Obtained. . . . . . . . . . : Saturday, May 05, 2012 1:26:49 PM

Lease Expires . . . . . . . . . . : Sunday, May 06, 2012 1:26:49 PM

Server: resolver1.opendns.com
Address: 208.67.222.222

Name: google.com
Addresses: 74.125.226.226, 74.125.226.233, 74.125.226.230, 74.125.226.224
74.125.226.229, 74.125.226.228, 74.125.226.238, 74.125.226.232, 74.125.226.227
74.125.226.225, 74.125.226.231



Pinging google.com [74.125.226.224] with 32 bytes of data:



Reply from 74.125.226.224: bytes=32 time=30ms TTL=55

Reply from 74.125.226.224: bytes=32 time=13ms TTL=55



Ping statistics for 74.125.226.224:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 13ms, Maximum = 30ms, Average = 21ms

Server: resolver1.opendns.com
Address: 208.67.222.222

Name: yahoo.com
Addresses: 72.30.38.140, 98.139.183.24, 209.191.122.70



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=143ms TTL=50

Reply from 72.30.38.140: bytes=32 time=173ms TTL=51



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 143ms, Maximum = 173ms, Average = 158ms

Server: resolver1.opendns.com
Address: 208.67.222.222

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1e 68 fa 29 00 ...... Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Teefer2 Miniport
0x3 ...00 21 5d 39 dc 18 ...... Intel® WiFi Link 5100 AGN - Teefer2 Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.106 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.106 192.168.1.106 20
192.168.1.0 255.255.255.0 192.168.1.106 192.168.1.106 20
192.168.1.106 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.106 192.168.1.106 20
224.0.0.0 240.0.0.0 192.168.1.106 192.168.1.106 20
255.255.255.255 255.255.255.255 192.168.1.106 192.168.1.106 1
255.255.255.255 255.255.255.255 192.168.1.106 2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/04/2012 10:55:52 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 4216)
Time: Friday, May 04, 2012 10:55:52 PM

Error: (05/04/2012 10:55:52 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 4216)
Time: Friday, May 04, 2012 10:55:52 PM

Error: (05/03/2012 07:08:54 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 5480)
Time: Thursday, May 03, 2012 7:08:54 PM

Error: (05/03/2012 07:08:54 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 5480)
Time: Thursday, May 03, 2012 7:08:54 PM

Error: (05/02/2012 05:24:51 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 3012)
Time: Wednesday, May 02, 2012 5:24:51 PM

Error: (05/02/2012 05:24:51 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 3012)
Time: Wednesday, May 02, 2012 5:24:51 PM

Error: (04/30/2012 07:19:13 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 2456)
Time: Monday, April 30, 2012 7:19:13 PM

Error: (04/30/2012 07:19:12 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 2456)
Time: Monday, April 30, 2012 7:19:11 PM

Error: (04/28/2012 04:30:09 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Common Files\Symantec Shared\ccApp.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 2492)
Time: Saturday, April 28, 2012 4:30:09 PM

Error: (04/28/2012 04:30:09 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Target: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 2492)
Time: Saturday, April 28, 2012 4:30:09 PM


System errors:
=============
Error: (05/05/2012 01:39:58 AM) (Source: Service Control Manager) (User: )
Description: The iPod Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/05/2012 01:39:55 AM) (Source: Service Control Manager) (User: )
Description: The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (05/04/2012 10:00:20 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.103 for the Network Card with network address 00215D39DC18 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (05/02/2012 11:34:28 PM) (Source: DCOM) (User: TK)
Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{D851F103-8C90-4321-AFF0-58BA5BD421C2}
to the user MANGOES\TK SID (S-1-5-21-583907252-1454471165-1801674531-500). This security permission can be modified using the Component Services administrative tool.

Error: (05/02/2012 11:34:28 PM) (Source: DCOM) (User: TK)
Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{D851F103-8C90-4321-AFF0-58BA5BD421C2}
to the user MANGOES\TK SID (S-1-5-21-583907252-1454471165-1801674531-500). This security permission can be modified using the Component Services administrative tool.

Error: (05/02/2012 11:34:28 PM) (Source: DCOM) (User: TK)
Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{D851F103-8C90-4321-AFF0-58BA5BD421C2}
to the user MANGOES\TK SID (S-1-5-21-583907252-1454471165-1801674531-500). This security permission can be modified using the Component Services administrative tool.

Error: (05/02/2012 11:34:28 PM) (Source: DCOM) (User: TK)
Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{D851F103-8C90-4321-AFF0-58BA5BD421C2}
to the user MANGOES\TK SID (S-1-5-21-583907252-1454471165-1801674531-500). This security permission can be modified using the Component Services administrative tool.

Error: (05/02/2012 11:34:28 PM) (Source: DCOM) (User: TK)
Description: The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{D851F103-8C90-4321-AFF0-58BA5BD421C2}
to the user MANGOES\TK SID (S-1-5-21-583907252-1454471165-1801674531-500). This security permission can be modified using the Component Services administrative tool.

Error: (05/02/2012 04:32:38 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.106 for the Network Card with network address 00215D39DC18 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (05/01/2012 08:45:29 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.103 for the Network Card with network address 00215D39DC18 has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (01/14/2009 01:07:39 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: 0Microsoft Office Word12.0.4518.101412.0.4518.101433142880


=========================== Installed Programs ============================

µTorrent (Version: 1.8.2)
µTorrent (Version: 2.2.1)
6200 (Version: 47.0.1.000)
6200_Help (Version: 47.0.1.000)
6200Trb (Version: 47.0.1.000)
Acronis True Image Home (Version: 12.0.9608)
Adobe After Effects CS3 (Version: 8)
Adobe After Effects CS3 Presets (Version: 8)
Adobe Anchor Service CS3 (Version: 1.0)
Adobe Asset Services CS3 (Version: 3)
Adobe Bridge CS3 (Version: 2)
Adobe Bridge Start Meeting (Version: 1.0)
Adobe Camera Raw 4.0 (Version: 4.0)
Adobe CMaps (Version: 1.0)
Adobe Color - Photoshop Specific (Version: 1.0)
Adobe Color Common Settings (Version: 1.0.1)
Adobe Default Language CS3 (Version: 1.0)
Adobe Device Central CS3 (Version: 1.0)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.235)
Adobe Flash Player 11 Plugin (Version: 11.2.202.235)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Setup (Version: 1.0)
AIM 7
AiO_Scan (Version: 47.0.1.000)
AiOSoftware (Version: 47.0.1.000)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.2.6
Auslogics BoostSpeed (Version: 5.2)
BG Link (Version: 1.0.1215)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 2.31)
Coupon Printer for Windows (Version: 5.0.0.1)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
DNA (Version: 2.2.4 (16502))
EPSON Printer Software
Fax (Version: 47.0.1.000)
FileZilla Client 3.3.2.1 (Version: 3.3.2.1)
foobar2000 v1.1.10 (Version: 1.1.10)
Game Booster (Version: 2.4.0.0)
Google Chrome (Version: 18.0.1025.162)
HL-2270DW (Version: 1.0.7.0)
HP Product Assistant (Version: 2.0.0.0)
HP PSC & OfficeJet 4.7
IDT Audio (Version: 1.0.5893.0)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 23 (Version: 6.0.230)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 6 Update 7 (Version: 1.6.0.70)
JMicron JMB38X Flash Media Controller (Version: 1.00.10.04)
Lagarith Lossless Codec (1.3.22)
League of Legends (Version: 1.0.0)
League of Legends (Version: 1.25.000)
League of Legends (Version: 1.3)
LG United Mobile Drivers (Version: 3.3.0.0)
LiveUpdate 3.3 (Symantec Corporation) (Version: 3.3.0.61)
MAGIX Movie Edit Pro 17 Plus Download Version (Version: 10.0.0.33)
MAGIX Xtreme Photo Designer 6 6.0.24.0 (US) (Version: 6.0.24.0)
Media Player Codec Pack 4.0.0
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Software Update for Web Folders (English) 14 (Version: 14.0.6029.1000)
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Text-To-Speech Voices (Version: 1.0.1)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
MSVCRT Redists (Version: 1.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB925673) (Version: 6.00.3888.0)
MSXML4 Parser (Version: 1.0.0)
Nation Red
NewBlue Art Effects 2.0 for Vegas
NewBlue Film Effects for Vegas
NewBlue Motion Effects 2.0 for Vegas
NVIDIA Control Panel 266.58 (Version: 266.58)
NVIDIA Graphics Driver 266.58 (Version: 266.58)
NVIDIA Install Application (Version: 2.265.36.0)
NVIDIA PhysX (Version: 9.10.0514)
NVIDIA PhysX System Software 9.10.0514 (Version: 9.10.0514)
Pando Media Booster (Version: 2.6.0.6)
PDF-XChange 4 Pro (Version: 4.198.198.0)
ProductContext (Version: 47.0.1.000)
QuickTime (Version: 7.71.80.42)
Readme (Version: 47.0.1.000)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.10)
Realtek High Definition Audio Driver (Version: 5.10.0.5494)
Scan (Version: 4.5.0.0)
Search Toolbar (Version: 1.2)
Skype Click to Call (Version: 5.9.9216)
Skype™ 5.9 (Version: 5.9.114)
Starcraft
StarCraft II (Version: 1.4.3.21029)
Steam (Version: 1.0.0.0)
SugarSync Manager
SUPER © Version 2010.bld.38 (May 2, 2010) (Version: Version 2010.bld.38 (May 2, 2010))
Symantec Endpoint Protection (Version: 11.0.1000.1375)
Synaptics Pointing Device Driver (Version: 11.0.7.0)
TeamSpeak 3 Client
Text-To-Speech-Runtime (Version: 1.0.0.0)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
v2011.build.46 (Version: v2011.build.46)
Vegas Pro 10.0 (Version: 10.0.469)
Viewpoint Media Player
VLC media player 0.9.8a (Version: 0.9.8a)
WebFldrs XP (Version: 9.50.7523)
West Point Bridge Designer 2007
Windows Driver Package - Advanced Micro Devices (AmdK8) Processor (05/27/2006 1.3.2.0) (Version: 05/27/2006 1.3.2.0)
Windows Driver Package - ENE (enecir) HIDClass (04/29/2008 2.5.0.0) (Version: 04/29/2008 2.5.0.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Movie Maker 2.0 (Version: 2.0.0000)
Windows Presentation Foundation (Version: 3.0.6920.0)
WinRAR archiver
XML Paper Specification Shared Components Pack 1.0
XSplit (Version: 1.0.1201.0504)
Xvid 1.2.2 final uninstall (Version: 1.2)
Zenoté Blur for Vegas (Version: 1.0.0.1)
Zenoté Glow for Vegas (Version: 1.0.0.1)
Zenoté Grain for Vegas (Version: 1.0.0.1)
Zenoté Letterbox for Vegas (Version: 1.0.0.1)

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 3069.13 MB
Available physical RAM: 1371.93 MB
Total Pagefile: 4952.38 MB
Available Pagefile: 3378.53 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.02 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:222.62 GB) (Free:69.42 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:10.26 GB) (Free:1.77 GB) NTFS

========================= Users: ========================================

User accounts for \\MANGOES

ASPNET Guest HelpAssistant
TK

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

Edited by noknojon, 07 May 2012 - 01:14 AM.


#9 noknojon

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Posted 07 May 2012 - 03:23 AM

Please remove these programs for now, as they are not helping while you have this problem -
µTorrent (Version: 1.8.2)
µTorrent (Version: 2.2.1)
Game Booster (Version: 3.3.2.1) << Delete this fully
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 23 (Version: 6.0.230) << Old version - Delete
Java™ 6 Update 31 (Version: 6.0.310) << Old version - Delete
Lagarith Lossless Codec (1.3.22) << If this is from µTorrent, I would download it from elsewhere
Audacity 2.0 installer (.exe file, 19.8 MB, including help files) for Windows 2000/XP/Vista/7 << New version

Reset your Internet Explorer settings.
http://support.microsoft.com/kb/923737

Pinging google.com [74.125.226.224] with 32 bytes of data:
Reply from 74.125.226.224: bytes=32 time=30ms TTL=55
Reply from 74.125.226.224: bytes=32 time=13ms TTL=55
Ping statistics for 74.125.226.224:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 30ms, Average = 21ms

Similar good results from pinging Yahoo.com
What happens when you attempt to ping your I.S.P. ? ? Do you still "drop out" ? ?
> Optimum Online <

There are 10 versions of this same error, all showing your S.E.P Antivirus, Firewall. Do you play with it, and is it fully updated ? ?
Error: (05/04/2012 10:55:52 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT
Target: C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
Event Info: Set Information Process
Action Taken: Logged
Actor Process: C:\Program Files\IObit\Game Booster\GameBooster.exe (PID 4216)

Remove Symantec for now (you can replace it later if you wish) -

>"This affects all the computers that are connected to the network and lasts for a few minutes. It happens every couple hours or so"<
How many computers are connected via this system ? ? Are all units affected at the same time ? ?

On all units Please download Temp File Cleaner (TFC)
Double click on TFC. icon (Garbage can) to run the program. Close ALL open programs first -
Click on Start button to begin cleaning process.
TFC will close all running programs, and it should ask you to restart computer.

Now go > ControlPanel > System > Device Manager and check if for any ( ! or ? ) marks beside any items -

Thank You -
EDIT -
Download Malwarebytes Anti-malware free, update and scan with this
Now download SuperAntiSpyware free and update and scan with this also -

Edited by noknojon, 07 May 2012 - 03:43 AM.


#10 mochabubblet

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Posted 08 May 2012 - 09:56 PM

Thanks noknojon. I followed your instructions and checked the device manager. "Audio Device on High Definition Audio Bus" has a question mark in front of it. Usually 3-4 laptops are connected at the same time to the network and yes all units are affected at the same time. I also uninstalled everything on the list you posted.

#11 noknojon

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Posted 09 May 2012 - 05:42 AM

Hi -
FIRST, please note an EDIT to post #9 - Do not use TFC Cleaner but follow these directions -

Please download ATF Cleaner by Atribune. on all computers -
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
Although not noted the new version also suits Vista and Windows7

Has the problem computer (we will start with one unit only) got anything related to IObit left on it ?
There is a major clash with that program and your Symantec program. Can you disable your Symantic fully and try to ping google.com which is 74.125.226.224 -
All 10 Error Reports are basically this >>Application errors -
Error: (05/04/2012 10:55:52 PM) (Source: Symantec AntiVirus) (User: TK)TK
Description: SYMANTEC TAMPER PROTECTION ALERT

Just for this reason, on this unit we will Remove Symantec and test it from there -
If you wish to, you can install any other A/virus, but nothing to do with Symantec, and check it is not on this computer
Run this uninstaller after you remove the program ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Read How to run Chkdsk - Graphical interface Follow steps 1 to 5 and tick both boxes, then Reboot -

NEXT - So we can identify your particular Audio Device - Please post a snapshot with Speccy
Publish a Snapshot using Speccy =<< Directions

Thank You -

Edited by noknojon, 09 May 2012 - 06:38 PM.





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