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Microsoft Secuity Essentials is Broken


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#1 Anonix

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Posted 04 May 2012 - 06:03 PM

Hi All - My MSE won't start -- Windows firewall is turned on, but that's about it. I ran Microsoft's 'fix it' tool and they say they cannot repair and that if the problem continues to reinstall the Microsoft Security Client. I saw another method of going into the registry to reset the windows components, but looks like that will take awhile (and I am not yet convinced I want to give that a shot, since it's, well, the registry). I don't want to wind up with a non-booting computer (am already dealing with safe mode boot only!). So can I install a free anti virus OVER the non-functioning MSE? I currently have no real time protection, though am scanning frequently with superantispyware (the system is coming up clean). I came here to look for some recommendations, then realized I don't even know if installing one anti product in addition to the existing one is a good/bad idea. Thanks for any suggestions.

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#2 noknojon

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Posted 08 May 2012 - 04:48 AM

.
If you are having problems removing MSE, here is a link -
How to Uninstall M.S.E.

Than you can install either of these for the moment -
avast! Free
Avira Free

#3 quietman7

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Posted 08 May 2012 - 06:53 AM

The above MS support article is for MSE 1.0.1963.

Not know what version you are using, this is the link for How to manually uninstall Microsoft Security Essentials 2.0.1963

Alternatively, you can try using OPSWAT's AppRemover - supported applications list.

Steps to replace an existing anti-virus
  • Before removing your old anti-virus, you should download and save the setup file for the anti-virus you are going to replace it with.
  • Download any specialized removal tools available from the anti-virus vendor for your current anti-virus in case you need them.
  • Disconnect from the Internet.
  • Uninstall your current anti-virus.
  • Reboot and install the replacement.
  • Reboot again to ensure it is working properly before reconnecting to the Internet.
  • Connect to the Internet and immediately download the latest definition database updates.

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#4 quietman7

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Posted 08 May 2012 - 08:07 PM

I came across this link today: Microsoft Answers: Uninstalling MSE
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#5 Anonix

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Posted 15 May 2012 - 09:37 AM

Thanks so much, everyone. I will save the links for possible future use. I did get MSE working again -- it was a long, involved process in which I was aided by some genius helper in these forums. We found two exploits on my computer system, removed those, did lots of diagnostics and cleanup, after which Windows Updates started working again. Then I uninstalled and reinstalled MSE, and that did the trick. I am back in business. Whew!

#6 quietman7

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Posted 16 May 2012 - 06:21 AM

Glad to hear everything is sorted out.
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