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Laptop has intermitent problem


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3 replies to this topic

#1 Captainzoo

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Posted 04 May 2012 - 06:40 AM

Hi,

I need some professional advice with Dell laptop I have been given to load Microsoft Office which I believe is experiencing a virus. The laptop is running Windows 7 64 bit and when it was brought over my neighbour made mention that it was running slow. I loaded Malwarebytes and Avast Antivirus free versions to run some virus scans. Malwarebytes came up with a few but Avast ran clean. I checked the performance logs and there have been some strange program crashes. I ran windows update which has loaded some updates but will not load one particular security update, instead producing an error (0x80072EFE)which suggests a potential memory problem. So I ran 2 boot up memory tests and received errors when testing the RAM.

However, before I look at buying new RAM for the laptop is it worth running any other scans to make sure it is not a virus?

Regards,
Captainzoo

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#2 noknojon

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Posted 04 May 2012 - 07:02 AM

However, before I look at buying new RAM for the laptop is it worth running any other scans to make sure it is not a virus?

Hi -
If you have been to the Dell site to check for all updates, and checked for all Required and Custom Microsoft updates there is a RAM test -

Memtest86+ is the main one to test RAM and it should be run for about 24 hours, unless it finds major problems earlier -
The instructions and download for memtest can be found here: >> How to test memory using Memtest86+ -

Post back if you need more help with it -

Thank You -

#3 Allan

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Posted 04 May 2012 - 07:03 AM

. I ran windows update which has loaded some updates but will not load one particular security update, instead producing an error (0x80072EFE)which suggests a potential memory problem. So I ran 2 boot up memory tests and received errors when testing the RAM.

However, before I look at buying new RAM for the laptop is it worth running any other scans to make sure it is not a virus?

You received errors during a memory test but you want to see if the problem lies elsewhere? You need to replace the ram and then let's see where we are.

#4 Captainzoo

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Posted 11 May 2012 - 06:52 AM

Thanks Noknojon. I ran Memtest and it came up which errors so I will replace the RAM.




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