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Cant Restore or boot Safe mode


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20 replies to this topic

#1 babahu

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Posted 03 May 2012 - 04:26 PM

I installed SP3 and then manually installed XAMPP to do local web development and during the process discovered that System Restore gives a "Cant, please reboot and try again" message. Then I discovered I can no longer boot into Safe Mode. I tried to reinstall System Restore via the sr.ini method but no change. Don't know if these are separate problems, interrelated or otherwise.

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#2 noknojon

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Posted 03 May 2012 - 07:07 PM

Hi -
First look in Programs > Accessories > System Tools > System Restore -
On the Left side click on System Restore Settings > Make sure the Box at Upper Left side is Not ticked, if it is Untick it -
Now move the Disk Space to Use "Slider" fully to the Right side -
Back at the main System Restore page, click on Restore my computer to an earlier time, click Next and see if any dates are Highlighted (darker), then click Back -

If there are no "Darkened dates" click Back and select "Create a Restore Point" > Next in the "Restore point Description" type New point - The date is added automatically.
Back to check System Restore Settings > Make sure the Box at Upper Left side is still Not ticked, if it is Untick it again-

I have only briefly read the XAMPP site, but it should not alter these settings from what they say there -
Try the above directions, and tell us what happens -

Thank You -
EDIT - Not exactly sure of what this means, but it says it can be uninstalled simply if it causes problems -
http://www.google.com.au/url?sa=t&rct=j&q=xampp&source=web&cd=1&ved=0CDkQFjAA&url=http%3A%2F%2Fwww.apachefriends.org%2Fen%2Fxampp.html&ei=eR-jT7HqLqSjiAfOm8SpDw&usg=AFQjCNGc5NLvRxcZrB8MRP6RiYtrUCzJBg

QUOTED from their site
- Easy installation and deinstallationTo install XAMPP you only need to download and extract XAMPP, that's all. There are no changes to the Windows registry (not true if you use the Windows installer version of XAMPP) ??? and it's not necessary to edit any configuration files. It couldn't be easier!

Edited by noknojon, 03 May 2012 - 07:18 PM.


#3 narenxp

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Posted 03 May 2012 - 07:22 PM

I tried to reinstall System Restore via the sr.ini method but no change

was that successful? Did you skip any file?

Sometimes we use subinacl to solve this problem but i dont recommend it now.Try to reinstall it once again.

NOTE:Reinstalling system restore would have deleted your restore points

Edited by narenxp, 03 May 2012 - 07:27 PM.


#4 InadequateInfirmity

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Posted 03 May 2012 - 07:44 PM

Have a look at these link I suggest you create a restore point prior to atemping anything in these links.
http://blog.didierstevens.com/2007/02/19/restoring-safe-mode-with-a-reg-file/

http://download.bleepingcomputer.com/sUBs/SafeBootKeyRepair.exe

#5 babahu

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Posted 03 May 2012 - 08:35 PM

Sorry I was unclear. When I click Programs > Accessories > System Tools > System Restore the program does not come up but instead gives me the error message. (something like "System Restore cannot protect your computer, please reboot and try again.").

If the restore points have been deleted by the reinstall fine, but I can't run system restore to find out! I.e. the sr.inc finished but the problem persists.

I have read to check the security settings and I will do this and check out the links above.

#6 babahu

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Posted 03 May 2012 - 08:51 PM

Found a solution at:

http://forums.techarena.in/operating-systems/1195670.htm

First set security (with secedit) then install sr.ini. It worked. System Restore works again.


Now for SafeBoot. I restored the registry but found no difference between the new vs the old reg files so I don't think it will work...
...and it didn't, still shows the install of all the drivers and after mup and another one, it pauses, and then reboots.
I ran the XP compare command (SFC) and it says that all the system XP files are ok. How to debug this???

Edited by babahu, 03 May 2012 - 09:32 PM.


#7 noknojon

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Posted 04 May 2012 - 12:03 AM

Extras to InadequateInfirmitys posts - A heap of small items that may do something for you -
After attempting each procedure, and success or fail, be sure to reboot your system -

Make sure the Service is being started:
Procedure 1:
Click Start, click Control Panel.
On the left hand side of control Panel, click Switch to Classic View.
Double click Administrative Tools, and double click Services.

-In the right pane, find the entry for System Restore Service.
Right click System Restore Service, click on Properties.
Under the General Tab, make sure that "Startup Type" is set to (Automatic).
Click the Log On tab, click Local System account, and then click OK.
Once that is done, close all open Windows and reboot the system.

Procedure 2:
If you use a password for your user account, you may also want to check the password status box..
This should only be uses if you have multiple user accounts on your system, and each account requires a password.
Log on with the account that is having the problem.
Click Start, click Control Panel.

On the left hand side of control Panel, click Switch to Classic View.
Double click Administrative Tools, and double click Services.

-In the right pane, find the entry for System Restore Service.
Right click System Restore Service, click on Properties.
Click the Log On tab, put a check in the box for "This Account."
Type in the password that you use to log on to your user account.
Re-type the password to confirm it, and then click Apply and Ok.
Reboot the system and see if the problem still occurs.

Next -
Go into http://www.kellys-korner-xp.com/xp_tweaks.htm Line 289 right, you'll find the item: "Restore System Restore Service".Click on it & it goes to the registry! Goog luck!
Do not make registry changes unless you are sure that you know what is going on -

Also there try Line 278 make sure you click on the "Restore/Enable system restore" and not the "Undo" file which is on the same line.
Save it to a folder on your desktop and allow it to run, when its finished running try to re-enable system restore.

Hopefully something works for you......Be sure that XAMPP is now gone, or I have links to uninstall it -

Finally a Full Reinstall may be about your next option -

Edited by noknojon, 04 May 2012 - 12:07 AM.


#8 babahu

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Posted 04 May 2012 - 12:17 AM

Those were all fine. Registry was not the problem it seems. See my previous post about how it got fixed -- had to reinstall with sr.inc preceeded by some kind of magic that used secedit to restore security config from a template.

Now it is the Safe mode Boot that is still not working.

#9 narenxp

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Posted 04 May 2012 - 12:21 AM

Press Windows+R key and type

cmd and click ok

Run this command

chkdsk

Press ENTER and allow it to verify file system

Does chkdsk find file corruption issues?

#10 babahu

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Posted 04 May 2012 - 02:10 AM

CHKDSK reported no errors or bad sectors.

#11 AustrAlien

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Posted 04 May 2012 - 02:25 AM

Disable "automatic restart on system failure" and see if there is a BSOD error message to be seen.
Your system will not re-start when you attempt Safe Mode: Instead, you will see a BSOD with error message.

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Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

Edited by AustrAlien, 04 May 2012 - 02:25 AM.

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#12 babahu

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Posted 04 May 2012 - 03:53 AM

No luck. It rebooted anyway. No BSOD.
Anyway to get windows to tell me what it was doing just before it rebooted?

#13 AustrAlien

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Posted 04 May 2012 - 05:03 AM

Anyway to get windows to tell me what it was doing just before it rebooted?

Maybe: Let's try a couple of things.

:step1: Check the Minidumps folder, and look at the dates of any recent minidump files that might be contained there. Are there any recently dated ones that may correspond with the failed Safe Mode startup attempts? If so, zip up the minidumps and attach the resultant zip file to your next reply so I can have a closer look:
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

:step2: Let's have a look at the boot log which (by default) is created every time you start or attempt to start in Safe Mode. I would also like to get a look at the boot log of a normal startup, so I will get you to do that also. Please do the following:
  • Start tapping F8 after powering on the computer.
    The "Windows Advanced Options Menu" will appear.
  • Use the UP/DOWN arrow keys to select "Enable Boot Logging".
  • Press <ENTER>.
    Allow your computer to start normally.
  • Navigate to C:\WINDOWS\ntbtlog.txt
  • Right-click on the ntbtlog.txt file > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Windows folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

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#14 babahu

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Posted 06 May 2012 - 04:28 AM

Thanks for your help.
part 1: The minidump folder has a few files in it but the most recent one is 2009! Nothing more recent. If you still want it let me know.

part 2: The c:\bootlog.txt is from 2011.

I will update this when I get a normal boot.

#15 AustrAlien

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Posted 06 May 2012 - 04:33 AM

The c:\bootlog.txt is from 2011.

No, that is not the correct file.

I want this one:

C:\WINDOWS\ntbtlog.txt

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