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Windows 7 Dell Inspiron laptop crashes upon wakeup

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Posted 03 May 2012 - 06:23 AM

I have a 4-month old Dell Inspiron N411Z with Windows 7 Home Premium SP1 64-bit. I have been noticing that it has trouble "waking up" after sleep or hibernate, when I open the lid, after it was left on from the previous usage, I have to hit power button and it boots up with the first screen being safe mode, start windows normally, etc. I get the unexpected shutdown screen. It then boots normally and all is well, until I close the lid and let it sit, this happens whether it is plugged up or not.
My first thought was to adjust power settings, sleep/hibernate timers, etc. I have tried nearly every combination, down to choosing "never sleep or hibernate" and still have the same result upon starting up again. I have scoured forums, updated drivers, tested and tried nearly all advice that I have found and can't seem to resolve this.
Upon reviewing my Event Viewer, I am consistently getting the same errors nearly every time.
The following will be the first six entries in "Administrative Events":

-ERROR-The previous system shutdown at 5:16:06 PM on ‎5/‎1/‎2012 was unexpected.
-WARNING-Name resolution for the name www.msftncsi.com timed out after none of the configured DNS servers responded.
The Application Virtualization Client Core initialized correctly.
Installed Product:
Install Path: C:\Program Files (x86)\Microsoft Application Virtualization Client
Global Data Directory: C:\ProgramData\Microsoft\Application Virtualization Client\
-- Initialized client log (C:\ProgramData\Microsoft\Application Virtualization Client\sftlog.txt)
-ERROR-Audit events have been dropped by the transport. 0
-CRITICAL-The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power

Nothing that I do or change, seems to affect the outcome. However, one thing that I have noticed is when I take the laptop to work or vacation with me, it seems to work fine!?? I noticed this after packing it my suitcase and not using it for nearly 3 days on a trip and went to use it when I got home, expecting to have to boot up as usual, and I get the "resuming windows" screen! as well as a nearly full battery, as if it went in to sleep/hibernation and woke up as it should. This has happened at least 2 times that I am aware of?? I'm in process of verifying this, as it is not adding up and want to make sure that it is not a coincidence!

Any insight would be greatly appreciated.

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#2 noknojon


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Posted 03 May 2012 - 07:08 AM

Hello -
>"Any insight would be greatly appreciated."<
Well the first thing I see is, Why do you not turn off the computer when finished and save your work ? ?
Next thing is that Sleep and Hibernate can cause problems if you put the laptop in a bag and it activates to run, " say, a scheduled Antivirus scan " and overheats -
""-CRITICAL-The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.""
It is critical that you Shut Down the system cleanly to prevent this -

A cause (or solution) of one of the problems, is the fact that you are losing internet connection, but not manually shutting down a browser -

Just from brief research -

Thank You -

#3 Guest_Xircal_*


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Posted 03 May 2012 - 08:55 AM

First of all, check your Dell Warranty Status here: http://support.dell.com/support/topics/global.aspx/support/warranty/warranty_information?c=us&l=en&s=gen

If your warranty hasn't expired yet, call Dell tech support because part of the price you paid for the laptop includes tech support and you may as well make use of something you've paid money for.

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