Posted 03 May 2012 - 06:23 AM
I have a 4-month old Dell Inspiron N411Z with Windows 7 Home Premium SP1 64-bit. I have been noticing that it has trouble "waking up" after sleep or hibernate, when I open the lid, after it was left on from the previous usage, I have to hit power button and it boots up with the first screen being safe mode, start windows normally, etc. I get the unexpected shutdown screen. It then boots normally and all is well, until I close the lid and let it sit, this happens whether it is plugged up or not.
My first thought was to adjust power settings, sleep/hibernate timers, etc. I have tried nearly every combination, down to choosing "never sleep or hibernate" and still have the same result upon starting up again. I have scoured forums, updated drivers, tested and tried nearly all advice that I have found and can't seem to resolve this.
Upon reviewing my Event Viewer, I am consistently getting the same errors nearly every time.
The following will be the first six entries in "Administrative Events":
-ERROR-The previous system shutdown at 5:16:06 PM on 5/1/2012 was unexpected.
-WARNING-Name resolution for the name www.msftncsi.com timed out after none of the configured DNS servers responded.
The Application Virtualization Client Core initialized correctly.
Install Path: C:\Program Files (x86)\Microsoft Application Virtualization Client
Global Data Directory: C:\ProgramData\Microsoft\Application Virtualization Client\
-- Initialized client log (C:\ProgramData\Microsoft\Application Virtualization Client\sftlog.txt)
-ERROR-Audit events have been dropped by the transport. 0
-CRITICAL-The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power
Nothing that I do or change, seems to affect the outcome. However, one thing that I have noticed is when I take the laptop to work or vacation with me, it seems to work fine!?? I noticed this after packing it my suitcase and not using it for nearly 3 days on a trip and went to use it when I got home, expecting to have to boot up as usual, and I get the "resuming windows" screen! as well as a nearly full battery, as if it went in to sleep/hibernation and woke up as it should. This has happened at least 2 times that I am aware of?? I'm in process of verifying this, as it is not adding up and want to make sure that it is not a coincidence!
Any insight would be greatly appreciated.