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Can't Open Google Links


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#1 tdv206

tdv206

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Posted 02 May 2012 - 06:41 PM

Hi,

I was having issues with my computer crashing and found a link on Bleepingcomputers.com that described my exact issue (below). I decided to follow the steps and after using TDSSKiller the SVChost.exe *32 virus was removed and my browser was no longer being redirected (I had used Malware and Superantispyware previously with no results).

http://www.bleepingcomputer.com/forums/topic444453.html

I originally thought I couldn't open google links (sorry I'll figure out how to change the title it's my first post), but actually I'm just having trouble opening anything in Google Groups. The reason why this came up is I installed Google Apps Sync and the error message "Network Error Connecting to Google" kept coming up on the final step. When I search for a solution, which are mainly posted on Google Groups, I found that I couldn't open a single link. I wrongly thought the problem was more pervasive, but it appears specific to Google Group links. If you have any ideas, I'm open to suggestions but for now I'll do more research. Thank you.

Edited by tdv206, 02 May 2012 - 07:42 PM.
Moved from Web Browsing/Email and Other Internet Applications ~Budapest


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#2 Broni

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Posted 02 May 2012 - 07:38 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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