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Laptop hang on shutdown after SP1 install. What now?


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#1 DeLuk

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Posted 02 May 2012 - 05:37 AM

Greetings to the forum. :)

I've ran into a doubt here as I'm not sure what should be the "right course of action" to take next.

I was installing SP1 on a recently purchased laptop (Acer Aspire 5742) running Windows 7 Home Premium 64-bit. Installation was done via Windows Update and was reported successful. On subsequent required reboot, however, the system just hang, at shutdown screen. Some half a day has passed already and I wonder what now, whether I should go for a hard reset and force turning it off, and what would be the proper way to do that, in hope to cause the least damage, both to Windows and the SP install and even the hardware eventually?... I've tried already hitting the power button, even for some more than a couple seconds, but it didn't go off and I admit I became afraid of persisting on that... I've also already read about having to hold the power button for actually some 60 seconds... So I wonder, what to do really, and how to rightly do it?...

Thank you in advance for any light shed. :)

Edited by DeLuk, 02 May 2012 - 12:21 PM.


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#2 noknojon

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Posted 02 May 2012 - 06:50 AM

Hold the power button down for at least 10 seconds, unless the computer shuts down earlier (about 5 seconds)

There is a Troubleshooting page here >> http://support.microsoft.com/ph/14019

If you get to that page, there should be a "Service Pack 1" option on the left, and will show troubleshooting options at the bottom of the page.




#3 Guest_Xircal_*

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Posted 02 May 2012 - 07:45 AM

Download the Windows 7 System Readiness Tool

#4 DeLuk

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Posted 02 May 2012 - 12:25 PM

Thank you, both, for further instructions and links provided.

Laptop is at least turned off now. :P Ah if only I had left the finger on the button for a few more seconds when I tried it before... (It went off in actually less than 10 seconds.) Would have spared you the trouble with such a "noob uncertainty". :rolleyes: But then again, anyway, as I was saying before, I also wasn't too confident on forcing the shutdown, especially since that was the supposed reboot after a Service Pack install, so let's say I just "needed" hearing the "ok" from an expert before actually doing it... :P

Haven't tried a new boot yet, as I don't have the time now, should any trouble arise when turning it on again. But will get back to it later, to verify things up, and will report back on the outcome. Fingers crossed that things ain't too messed up eventually... :whistle:

And thank you again!

#5 coxchris

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Posted 02 May 2012 - 11:40 PM

Was it doing "Applying the Service Pack 1 Please Dont turn off the System " Turning it off there might corrupt the registry and or other things. If you don't get a responds on powering it up I would do a system restore it creates a restore point before installing SP1

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#6 DeLuk

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Posted 03 May 2012 - 06:04 AM

@ coxchris: No no, it wasn't applying the Service Pack anymore, that stage had completed. It got hung on the "shutting down" screen afterwards, as mentioned above. I was only afraid that a forced shutdown might, even at that point, still cause damage/corruption eventually, thus why I wanted to make sure beforehand.

All in all, have now already turned the laptop on again, and apparently all seems ok and good to go?... On first boot, the "configuring Service Pack 1" message came up as expected, and the operation completed to 100% successfully. And upon logon and desktop loading, a window showed stating that "Service Pack 1 is now installed", as well as Windows Update popped up confirming that the computer rebooted successfully and that new updates had been successfully installed, then referring to Service Pack 1, as I could confirm in the updates history (Service Pack now appears listed as successfully installed). (Checking System Properties also, OS version now shows as Windows 7 Home Premium Service Pack 1.)

I did reboot a couple times more, to check whether shutting down and booting up would go smooth, and yes, it all went smooth. I also did, in the meantime, run chkdsk, to verify and correct any eventual errors, and seemingly all is alright (it corrected the files system and cleaned some inconsistencies, and reported no damaged sectors)... I shall rerun it later on again, though, to see if/untill the "corrected files system" message doesn't repeat...

But so, as I started by wondering, I assume then that all is ok and good to go, from here?... I'm assuming I wouldn't need to uninstall Service Pack 1, to reinstall again (eventually, manually/offline), just for the sake of it... or... should I, actually?... Either way, again I'd much appreciate your expert advise.

Thank you once more, for your generous help and time. :)

Edited by DeLuk, 03 May 2012 - 06:07 AM.


#7 coxchris

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Posted 03 May 2012 - 11:14 AM

Deluk,

Everything is ok. You dont need to re install the service pack. Like you I was afraid that during the install stages because Service Pack 1 is a major/critical update. After SP1 you should have a ton of updates for your computer. Your computer is fine.

I would continue your normal routine and maintenance

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#8 DeLuk

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Posted 05 May 2012 - 05:23 AM

@ coxchris: Thank you again, plus, for the reassuring confirmation words. :)

Yes yes, I'm well aware that SP1 is a major/critical update, as every SP after all. (Been familiar with those "critical instals" since good ol' SP2 for XP as usually managing the handful of computers of the family. :P) Thus why it's never too much to make sure and get all cleared first, when in doubt, right? :blush:

I'll take things as good from here then (chkdsk rerun also now reported no problems :thumbup2: nor damaged sectors) and so proceed with the follow up updates, as yes, a new handful is standing by already. (Not such ton, though, as many have been applied in the meantime, in fact. :wink: SP1 was actually the one that got "delayed" since it wasn't being offered via automatic updates and I wanted to sort it out why first. Nothing much, though, just the specific original graphics driver needing to be upgraded to a later version to become "compatible".)

And thank you, you three, one time again! :)




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