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Windows 7 - Blue Screen Of Death - System Shut Down


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35 replies to this topic

#1 Izzy

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Posted 30 April 2012 - 05:43 AM

Ok, im using this laptop with windows 7 and all of a suddent it shut down because of an error it rebooted and posted this on my screen:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: d1
BCP1: 00000004
BCP2: 00000002
BCP3: 00000000
BCP4: 92AC6522
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\043012-18392-01.dmp
C:\Users\Michael Slean\AppData\Local\Temp\WER-43134-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any idea what it means?

Laptop seems ok at the moment though but don't want it to happen again.

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#2 simpson_miller

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Posted 30 April 2012 - 05:56 AM

Hi,

This might be an issue with your drivers. This might be the issue with the USB or NETGEAR... Please try this tool in the link below if it could help you with.

http://www.nirsoft.net/utils/blue_screen_view.html
Simpson

#3 Izzy

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Posted 30 April 2012 - 06:11 AM

Hi,

This might be an issue with your drivers. This might be the issue with the USB or NETGEAR... Please try this tool in the link below if it could help you with.

http://www.nirsoft.net/utils/blue_screen_view.html

s

thanks i'll have a look 2morrow.

#4 noknojon

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Posted 30 April 2012 - 06:36 AM

Hi - Actual details on posting a Blue Screen View .txt -
Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Also - Please post a snapshot with Speccy
Publish a Snapshot using Speccy =<< Directions

#5 osborneisthegreat

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Posted 30 April 2012 - 07:14 AM

Hey,
Try running a Native Mode (Boot Time) scan, Could be probably a Virus.

#6 alcujas

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Posted 30 April 2012 - 03:43 PM

If you have the installation disc, try running a repair first: F8 to safe mode, repair.

#7 Bob Mack

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Posted 30 April 2012 - 06:03 PM

You could try booting into safe mode and performing a system restore.

#8 Izzy

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Posted 02 May 2012 - 01:03 AM

ok here's what i have

Dump File : 043012-18392-01.dmp
Crash Time : 30/04/2012 5:28:31 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000004
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x92ac6522
Caused By Driver : athr.sys
Caused By Address : athr.sys+c4522
File Description : Atheros Extensible Wireless LAN device driver
Product Name : Driver for Atheros CB42/CB43/MB42/MB43 Network Adapter
Company : Atheros Communications, Inc.
File Version : 8.0.0.316 built by: WinDDK
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415eb
Stack Address 1 : athr.sys+c4522
Stack Address 2 : athr.sys+86088
Stack Address 3 : athr.sys+88d7a
Computer Name :
Full Path : C:\Windows\Minidump\043012-18392-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 145,680

http://speccy.piriform.com/results/KosT7OI8urv7T2RQRP5SkHK

#9 noknojon

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Posted 02 May 2012 - 01:19 AM

Please run http://screen317.spywareinfoforum.org/SecurityCheck.exe
The program may seem to hang for 30 to 45 seconds, but let it finish please -
Copy the contents in your next post -

Thank You -
EDIT -
My guess (you have not said yet) is that this often occurs while online ? ?

Next check your Device manager for ( ! or ? ) signs near your Internet drivers -
Uninstall Your current driver and restart Your system.
Download and install driver version 8.0.0.171 here.

Edited by noknojon, 02 May 2012 - 01:41 AM.


#10 Izzy

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Posted 02 May 2012 - 01:40 AM

Results of screen317's Security Check version 0.99.32
Windows 7 Service Pack 1 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
McAfee Internet Security
Norton Internet Security
McAfee Virtual Technician
McAfee Online Backup
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 31
Adobe Flash Player 11.2.202.233
Adobe Reader X (10.1.3)
Mozilla Firefox (11.0.)
````````````````````````````````
Process Check:
objlist.exe by Laurent

McAfee Online Backup MOBKbackup.exe
``````````End of Log````````````

#11 noknojon

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Posted 02 May 2012 - 02:13 AM

Windows Firewall Disabled!
McAfee Internet Security
Norton Internet Security
Hi -
Do you have a Firewall running with McAfee program (Only if not, then enable M/soft firewall)
Running: McAfee Personal Firewall Service (Ignore the above) -
I am assuming that McAfee is your choice of antivirus at this time -

There are still traces of Norton Antivirus running in the computer. Please check Programs and Features to see if it is listed, and delete it -
You will then need to run the Norton Removal tool to fully remove all traces of the program ->>
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

I don't think you have mentioned the Maker and Model of this computer yet (Please list them) Details should be on a sticker underneath the laptop -

Thank You -

Please ask if you are not sure of anything so far - It seems that your Atheros Extensible Wireless LAN device driver (athr.sys) is causing some problems -

Edited by noknojon, 02 May 2012 - 02:21 AM.


#12 Izzy

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Posted 02 May 2012 - 02:58 AM

My laptop is:

Compaq Presario CQ60
Model: CQ60-226TU

Laptop had Norton on it when i got it but i took it off cause i hate it and put my McAfee on which i prefer. McAfee has its own firewall. Just ran the norton removal tool program.

Edited by Izzy, 02 May 2012 - 03:03 AM.


#13 noknojon

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Posted 02 May 2012 - 03:06 AM

Thanks for that -
I am checking on the driver that will match your make against Atheros Extensible Wireless LAN device driver -

Give me 10 mins to double check the link I left earlier -

Edited by noknojon, 02 May 2012 - 03:48 AM.


#14 noknojon

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Posted 02 May 2012 - 04:01 AM

Compaq Presario - Atheros Extensible Wireless LAN device driver
Hi -
This is the nearest one I can find at the moment -
Dinner time here and wife is yelling - Will come back in half hour or so -

OK -



#15 Izzy

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Posted 02 May 2012 - 04:22 AM

will that driver be ok since i'm running Windows 7 Home Premium?




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