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Cannot Install Antivirus


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5 replies to this topic

#1 Kondo

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Posted 28 April 2012 - 09:36 AM

I'm having problems installing both antivirus stated. It always gets terminated at the very beginning of the setup. Also, the registry keeps on disabling itself few moments after I allow it via gpedit.msc, same with task manager, so everytime I do it, I must immediately open regedit for me to access it.

By the way, I have scanned already using SuperAntiSpyware and TDSS Killer but both seems not working.

I also noticed this registry files in my computer. I'm suspecting that these entries are the one causing the termination of antivirus installers. They're permanently deleted also after termination.

Same goes with the other PC.

Posted Image

I've tried deleting them, changing the values to 0, but it keeps on going back.

In case I posted in the wrong section, I'm sorry and please notify me. I'm still new in this forum.

Edited by Kondo, 28 April 2012 - 09:38 AM.


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#2 dev00790

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Posted 28 April 2012 - 09:45 AM

Hi Kondo

By the way, I have scanned already using SuperAntiSpyware and TDSS Killer but both seems not working.


What happens when you try to start them?

Regards, dev00790

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#3 Kondo

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Posted 28 April 2012 - 10:01 AM

Hello.

Sometimes, after reboot, I cannot open anymore the SuperAntiSpyware.

For TDSS Killer, since the program is portable, I am not encountering any problems with it.

#4 dev00790

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Posted 28 April 2012 - 01:09 PM

Hi

We will need a deeper look:

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Regards, dev00790

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Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 Kondo

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Posted 28 April 2012 - 05:03 PM

Thank you. And I already posted in that section.

Here's the link: http://www.bleepingcomputer.com/forums/topic451817.html

#6 hamluis

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Posted 29 April 2012 - 08:20 AM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient.

Your topic is currently being worked by MRT personnel, awaiting a response from you.

To avoid confusion, I am closing this topic.

Louis




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