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Problems receiving emails

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2 replies to this topic

#1 monteverde


  • Members
  • 22 posts
  • Gender:Female
  • Location:NJ
  • Local time:05:13 PM

Posted 27 April 2012 - 11:23 PM

Hello. I have had trouble w/Trojan a couple of months ago, so I might be a bit paranoid. It seems that recently I am getting very few emails; some emails from friends and family that have definitely been sent, have never arrived. Do you see anything in this log that could explain why? Thanks in advance. Alex

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Alex at 0:12:02 on 2012-04-28
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6056.4237 [GMT -4:00]
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Kilgray\memoQ40\AUClient.exe
C:\Program Files (x86)\Norton 360\Engine\\ccSvcHst.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files (x86)\Norton 360\Engine\\ccSvcHst.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Program Files (x86)\Samsung\Easy Display Manager\dmhkcore.exe
C:\Program Files (x86)\Samsung\Easy Display Manager\WifiManager.exe
C:\Program Files (x86)\Samsung\Samsung Recovery Solution 5\WCScheduler.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Samsung\Movie Color Enhancer\MovieColorEnhancer.exe
C:\Program Files (x86)\Samsung\Samsung Support Center\SSCKbdHk.exe
C:\Program Files (x86)\Samsung\Samsung Update Plus\SUPBackground.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://samsung.msn.com
mStart Page = hxxp://samsung.msn.com
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton 360\Engine\\IPS\IPSBHO.DLL
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
uRun: [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
uRunOnce: [FlashPlayerUpdate] C:\windows\SysWOW64\Macromed\Flash\FlashUtil10x_ActiveX.exe -update activex
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [<NO NAME>]
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
mRun: [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking11\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking11\Ereg.ini"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
TCP: DhcpNameServer =
TCP: Interfaces\{015C12BF-E24A-493D-BE1B-0412E952946E} : DhcpNameServer =
TCP: Interfaces\{3E4EF5C4-8E40-4F9F-AE1E-A0631AFA5E74} : DhcpNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll
BHO-X64: Norton Identity Protection - No File
BHO-X64: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\\IPS\IPSBHO.DLL
BHO-X64: Norton Vulnerability Protection - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO-X64: SmartSelect - No File
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\\coIEPlg.dll
TB-X64: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [(Default)]
mRun-x64: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
mRun-x64: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
mRun-x64: [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking11\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking11\Ereg.ini"
============= SERVICES / DRIVERS ===============
R0 SymDS;Symantec Data Store;C:\windows\system32\drivers\N360x64\0602000.009\SYMDS64.SYS --> C:\windows\system32\drivers\N360x64\0602000.009\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\windows\system32\drivers\N360x64\0602000.009\SYMEFA64.SYS --> C:\windows\system32\drivers\N360x64\0602000.009\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.1.2.10\Definitions\BASHDefs\20120413.001\BHDrvx64.sys [2012-4-19 1160824]
R1 ccSet_N360;Norton 360 Settings Manager;C:\windows\system32\drivers\N360x64\0602000.009\ccSetx64.sys --> C:\windows\system32\drivers\N360x64\0602000.009\ccSetx64.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.1.2.10\Definitions\IPSDefs\20120427.001\IDSviA64.sys [2012-4-27 488568]
R1 SABI;SAMSUNG Kernel Driver For Windows 7;\??\C:\windows\system32\Drivers\SABI.sys --> C:\windows\system32\Drivers\SABI.sys [?]
R1 SymIRON;Symantec Iron Driver;C:\windows\system32\drivers\N360x64\0602000.009\Ironx64.SYS --> C:\windows\system32\drivers\N360x64\0602000.009\Ironx64.SYS [?]
R1 VWiFiFlt;Virtual WiFi Filter Driver;C:\windows\system32\DRIVERS\vwififlt.sys --> C:\windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-4-4 63928]
R2 AMPPALR3;Intel® Centrino® Bluetooth 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-4-20 1136640]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-5-18 921664]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-5-18 995392]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-4-20 134928]
R2 DragonSvc;Dragon Service;C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe [2010-11-23 296808]
R2 Kilgray: memoQ update permissions manager. 979430.;Kilgray: memoQ update permissions manager. 979430.;C:\Program Files (x86)\Kilgray\memoQ40\AUClient.exe -PermissionManagerRun --> C:\Program Files (x86)\Kilgray\memoQ40\AUClient.exe -PermissionManagerRun [?]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\\ccsvchst.exe [2012-4-27 138232]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-9-23 2655768]
R3 AMPPAL;Intel® Centrino® Bluetooth 3.0 + High Speed Virtual Adapter;C:\windows\system32\DRIVERS\AMPPAL.sys --> C:\windows\system32\DRIVERS\AMPPAL.sys [?]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-5-18 1335360]
R3 btmaudio;Intel Bluetooth Audio Service;C:\windows\system32\drivers\btmaud.sys --> C:\windows\system32\drivers\btmaud.sys [?]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\windows\system32\DRIVERS\btmaux.sys --> C:\windows\system32\DRIVERS\btmaux.sys [?]
R3 btmhsf;btmhsf;C:\windows\system32\DRIVERS\btmhsf.sys --> C:\windows\system32\DRIVERS\btmhsf.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-4-18 138360]
R3 ETD;ELAN PS/2 Port Input Device;C:\windows\system32\DRIVERS\ETD.sys --> C:\windows\system32\DRIVERS\ETD.sys [?]
R3 iBtFltCoex;iBtFltCoex;C:\windows\system32\DRIVERS\iBtFltCoex.sys --> C:\windows\system32\DRIVERS\iBtFltCoex.sys [?]
R3 IntcDAud;Intel® Display Audio;C:\windows\system32\DRIVERS\IntcDAud.sys --> C:\windows\system32\DRIVERS\IntcDAud.sys [?]
R3 MEIx64;Intel® Management Engine Interface;C:\windows\system32\drivers\HECIx64.sys --> C:\windows\system32\drivers\HECIx64.sys [?]
R3 NETwNs64;___ Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;C:\windows\system32\DRIVERS\NETwNs64.sys --> C:\windows\system32\DRIVERS\NETwNs64.sys [?]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\windows\system32\drivers\nusb3hub.sys --> C:\windows\system32\drivers\nusb3hub.sys [?]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\windows\system32\drivers\nusb3xhc.sys --> C:\windows\system32\drivers\nusb3xhc.sys [?]
R3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
R3 RTL8167;Realtek 8167 NT Driver;C:\windows\system32\DRIVERS\Rt64win7.sys --> C:\windows\system32\DRIVERS\Rt64win7.sys [?]
R3 SymNetS;Symantec Network Security WFP Driver;C:\windows\system32\drivers\N360x64\0601020.00A\SYMNETS.SYS --> C:\windows\system32\drivers\N360x64\0601020.00A\SYMNETS.SYS [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\windows\system32\DRIVERS\vwifimp.sys --> C:\windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 AMPPALP;Intel® Centrino® Bluetooth 3.0 + High Speed Protocol;C:\windows\system32\DRIVERS\amppal.sys --> C:\windows\system32\DRIVERS\amppal.sys [?]
S3 bpenum;Intel® Centrino® WiMAX Enumerator;C:\windows\system32\DRIVERS\bpenum.sys --> C:\windows\system32\DRIVERS\bpenum.sys [?]
S3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\windows\system32\DRIVERS\bpmp.sys --> C:\windows\system32\DRIVERS\bpmp.sys [?]
S3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;C:\windows\system32\Drivers\bpusb.sys --> C:\windows\system32\Drivers\bpusb.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\windows\system32\drivers\tsusbflt.sys --> C:\windows\system32\drivers\tsusbflt.sys [?]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\system32\drivers\TsUsbGD.sys --> C:\windows\system32\drivers\TsUsbGD.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\system32\Wat\WatAdminSvc.exe --> C:\windows\system32\Wat\WatAdminSvc.exe [?]
S3 wdkmd;Intel WiDi KMD;C:\windows\system32\DRIVERS\WDKMD.sys --> C:\windows\system32\DRIVERS\WDKMD.sys [?]
=============== Created Last 30 ================
2012-04-28 02:30:39 737912 ----a-w- C:\windows\System32\drivers\N360x64\0602000.009\srtsp64.sys
2012-04-28 02:30:39 451192 ----a-r- C:\windows\System32\drivers\N360x64\0602000.009\symds64.sys
2012-04-28 02:30:39 405624 ----a-r- C:\windows\System32\drivers\N360x64\0602000.009\symnets.sys
2012-04-28 02:30:39 37496 ----a-w- C:\windows\System32\drivers\N360x64\0602000.009\srtspx64.sys
2012-04-28 02:30:39 190072 ----a-r- C:\windows\System32\drivers\N360x64\0602000.009\ironx64.sys
2012-04-28 02:30:39 167048 ----a-r- C:\windows\System32\drivers\N360x64\0602000.009\ccsetx64.sys
2012-04-28 02:30:39 1092728 ----a-r- C:\windows\System32\drivers\N360x64\0602000.009\symefa64.sys
2012-04-28 02:30:21 -------- d-----w- C:\windows\System32\drivers\N360x64\0602000.009
2012-04-20 23:04:52 -------- d-----w- C:\Users\Alex\AppData\Local\{43C69E2C-7334-4AFE-BCE4-A70926B12D9C}
2012-04-20 23:04:41 -------- d-----w- C:\Users\Alex\AppData\Local\{1099BB1D-1026-4A01-98D7-E2BE1D01660E}
2012-04-20 19:56:32 -------- d-----w- C:\Users\Alex\AppData\Local\{1E1E1222-02D7-452E-8346-B6A03A055380}
2012-04-20 19:56:21 -------- d-----w- C:\Users\Alex\AppData\Local\{2DA9759E-2672-46DA-AD57-2C7CDA36FDFB}
2012-04-20 19:20:30 -------- d-----w- C:\Users\Alex\AppData\Local\{CDE9C417-3881-4EDE-B12B-70C351F5A231}
2012-04-20 19:20:19 -------- d-----w- C:\Users\Alex\AppData\Local\{E12175CC-96EB-4C62-9C0F-C1BDAA0D4073}
2012-04-20 18:25:22 -------- d-----w- C:\Users\Alex\AppData\Local\{5C488E94-ADBC-4FBE-9617-2DFD1259C060}
2012-04-20 16:39:45 -------- d-----w- C:\Users\Alex\AppData\Local\{27A1FE8D-B3A1-4C5A-926F-D6F3EA63857B}
2012-04-20 16:39:34 -------- d-----w- C:\Users\Alex\AppData\Local\{5043A506-1383-4D94-BFAE-1490F2C95985}
2012-04-20 14:39:50 -------- d-----w- C:\translation
2012-04-20 13:53:55 -------- d-----w- C:\Users\Alex\AppData\Local\{1D330EE6-B5F1-4D34-8B83-59523506D781}
2012-04-20 13:53:44 -------- d-----w- C:\Users\Alex\AppData\Local\{96FE107F-234F-4254-8978-C6A5B4DD91AB}
2012-04-19 17:34:06 -------- d-----w- C:\Program Files (x86)\MSXML 4.0
2012-04-19 17:19:29 -------- d-----w- C:\Users\Alex\AppData\Local\{B17DF342-46A7-4068-BFD0-33F0B938F467}
2012-04-19 17:19:17 -------- d-----w- C:\Users\Alex\AppData\Local\{BE52AD44-D796-4912-AD84-DC50648A5124}
2012-04-19 17:13:29 -------- d-----w- C:\Program Files (x86)\Common Files\IVA
2012-04-19 17:12:39 -------- d-----w- C:\Program Files (x86)\Common Files\Nuance
2012-04-19 17:11:21 -------- d-----w- C:\Program Files (x86)\Nuance
2012-04-19 14:59:57 -------- d-----w- C:\Users\Alex\AppData\Local\{3EEA4C6F-B94F-480D-A79A-BC96859485E4}
2012-04-19 14:59:46 -------- d-----w- C:\Users\Alex\AppData\Local\{CF48D652-8142-492D-BA6B-D58C0BDAE190}
2012-04-19 14:11:28 -------- d-----w- C:\Users\Alex\AppData\Local\{C82E474F-203A-40BB-80AF-DC38098AAB44}
2012-04-19 14:11:17 -------- d-----w- C:\Users\Alex\AppData\Local\{99840950-0F83-44C0-ACEE-A53EF8E42365}
2012-04-19 03:03:11 -------- d-----w- C:\Users\Alex\AppData\Roaming\FLEXnet
2012-04-19 03:01:43 -------- d-----w- C:\ProgramData\Nuance
2012-04-19 02:46:29 -------- d-----w- C:\Users\Alex\AppData\Roaming\GetRightToGo
2012-04-19 02:44:03 -------- d-----w- C:\ProgramData\regid.1986-12.com.adobe
2012-04-19 02:33:13 -------- d-----w- C:\Users\Alex\AppData\Roaming\MemoQ
2012-04-19 02:32:52 -------- d-----w- C:\ProgramData\MemoQ
2012-04-19 02:32:52 -------- d-----w- C:\Program Files (x86)\Kilgray
2012-04-19 02:29:20 -------- d-----w- C:\Users\Alex\AppData\Roaming\Malwarebytes
2012-04-19 02:29:12 24904 ----a-w- C:\windows\System32\drivers\mbam.sys
2012-04-19 02:29:12 -------- d-----w- C:\ProgramData\Malwarebytes
2012-04-19 02:29:12 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2012-04-19 02:24:54 -------- d-----w- C:\Program Files (x86)\Microsoft Visual Studio 8
2012-04-19 01:55:51 5559152 ----a-w- C:\windows\System32\ntoskrnl.exe
2012-04-19 01:55:51 3968368 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe
2012-04-19 01:55:51 3913072 ----a-w- C:\windows\SysWow64\ntoskrnl.exe
2012-04-19 01:53:34 81408 ----a-w- C:\windows\System32\imagehlp.dll
2012-04-19 01:53:34 5120 ----a-w- C:\windows\SysWow64\wmi.dll
2012-04-19 01:53:34 5120 ----a-w- C:\windows\System32\wmi.dll
2012-04-19 01:53:34 23408 ----a-w- C:\windows\System32\drivers\fs_rec.sys
2012-04-19 01:53:34 220672 ----a-w- C:\windows\System32\wintrust.dll
2012-04-19 01:53:34 172544 ----a-w- C:\windows\SysWow64\wintrust.dll
2012-04-19 01:53:34 159232 ----a-w- C:\windows\SysWow64\imagehlp.dll
2012-04-19 01:27:01 -------- d-----w- C:\Program Files (x86)\Microsoft Analysis Services
2012-04-19 01:26:10 -------- d-----w- C:\Users\Alex\AppData\Local\Microsoft Help
2012-04-19 00:54:29 -------- d-----w- C:\Users\Alex\AppData\Local\{336501BE-4FF6-4329-92DD-BB498897DA2E}
2012-04-19 00:54:17 -------- d-----w- C:\Users\Alex\AppData\Local\{418226D6-87B2-46CF-87FB-82E89C76B056}
2012-04-19 00:54:09 -------- d-----w- C:\Users\Alex\AppData\Roaming\Windows Live Writer
2012-04-19 00:54:09 -------- d-----w- C:\Users\Alex\AppData\Local\Windows Live Writer
2012-04-19 00:52:11 -------- d-----w- C:\Users\Alex\AppData\Local\{7260B6B0-B393-483B-8719-642A9B41E652}
2012-04-18 23:41:35 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2012-04-18 22:42:39 19352 ----a-w- C:\ProgramData\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2012-04-18 22:42:10 69464 ----a-w- C:\windows\SysWow64\XAPOFX1_3.dll
2012-04-18 22:42:10 515416 ----a-w- C:\windows\SysWow64\XAudio2_5.dll
2012-04-18 22:42:08 523088 ----a-w- C:\windows\System32\d3dx10_42.dll
2012-04-18 22:42:08 453456 ----a-w- C:\windows\SysWow64\d3dx10_42.dll
2012-04-18 22:41:54 4398360 ----a-w- C:\windows\System32\d3dx9_32.dll
2012-04-18 22:41:54 3426072 ----a-w- C:\windows\SysWow64\d3dx9_32.dll
2012-04-18 22:41:43 15712 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\6d70b6621cd1db402\MeshBetaRemover.exe
2012-04-18 22:41:38 89944 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\6a6df3481cd1db401\DSETUP.dll
2012-04-18 22:41:38 537432 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\6a6df3481cd1db401\DXSETUP.exe
2012-04-18 22:41:38 1801048 ----a-w- C:\Program Files (x86)\Common Files\Windows Live\.cache\6a6df3481cd1db401\dsetup32.dll
2012-04-18 22:31:56 -------- d-----w- C:\ProgramData\NortonInstaller
2012-04-18 22:31:56 -------- d-----w- C:\Program Files (x86)\NortonInstaller
2012-04-18 22:30:38 -------- d-----w- C:\ProgramData\Norton
2012-04-18 22:23:24 9216 ----a-w- C:\windows\System32\rdrmemptylst.exe
2012-04-18 22:23:24 826880 ----a-w- C:\windows\SysWow64\rdpcore.dll
2012-04-18 22:23:24 23552 ----a-w- C:\windows\System32\drivers\tdtcp.sys
2012-04-18 22:23:24 210944 ----a-w- C:\windows\System32\drivers\rdpwd.sys
2012-04-18 22:23:24 1031680 ----a-w- C:\windows\System32\rdpcore.dll
2012-04-18 22:23:23 77312 ----a-w- C:\windows\System32\rdpwsx.dll
2012-04-18 22:23:23 149504 ----a-w- C:\windows\System32\rdpcorekmts.dll
2012-04-18 22:20:49 21408 ----a-w- C:\Users\Alex\AppData\Roaming\Microsoft\IdentityCRL\production\ppcrlconfig.dll
2012-04-18 22:16:31 257024 ----a-w- C:\windows\System32\Spool\prtprocs\x64\hpzppw72.dll
2012-04-04 05:53:58 53656 ----a-w- C:\windows\System32\AdobePDF.dll
2012-04-04 05:53:56 24984 ----a-w- C:\windows\System32\AdobePDFUI.dll
==================== Find3M ====================
2012-04-18 22:33:32 175736 ----a-w- C:\windows\System32\drivers\SYMEVENT64x86.SYS
2012-03-08 22:50:28 49016 ----a-w- C:\windows\SysWow64\sirenacm.dll
2012-02-28 06:56:48 2311168 ----a-w- C:\windows\System32\jscript9.dll
2012-02-28 06:49:56 1390080 ----a-w- C:\windows\System32\wininet.dll
2012-02-28 06:48:57 1493504 ----a-w- C:\windows\System32\inetcpl.cpl
2012-02-28 06:42:55 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2012-02-28 01:18:55 1799168 ----a-w- C:\windows\SysWow64\jscript9.dll
2012-02-28 01:11:21 1427456 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2012-02-28 01:11:07 1127424 ----a-w- C:\windows\SysWow64\wininet.dll
2012-02-28 01:03:16 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2012-02-14 16:09:44 1070352 ----a-w- C:\windows\SysWow64\MSCOMCTL.OCX
2012-02-10 06:36:07 1544192 ----a-w- C:\windows\System32\DWrite.dll
2012-02-10 05:38:43 1077248 ----a-w- C:\windows\SysWow64\DWrite.dll
2012-02-03 04:34:34 3145728 ----a-w- C:\windows\System32\win32k.sys
============= FINISH: 0:12:17.96 ===============

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#2 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:06:13 PM

Posted 02 May 2012 - 02:44 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

It seems that recently I am getting very few emails; some emails from friends and family that have definitely been sent, have never arrived. Do you see anything in this log that could explain why? Thanks in advance. Alex

This does not sound like I malware problem that I have heard of, but what I will do is give the computer a good checkup and if we find something then great!! and if we don't then you will know for sure that it is not malware and need to look for something different.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr


    Bleepin Gringo

  • Malware Response Team
  • 136,772 posts
  • Gender:Male
  • Location:Puerto rico
  • Local time:06:13 PM

Posted 05 May 2012 - 12:24 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

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