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Virus on Sony Vaio Laptop


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18 replies to this topic

#1 poetrb

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Posted 27 April 2012 - 08:41 AM

I have a virus on my Sony Vaio Laptop running Windows 7. I first of all noticed that McAfee was not running. When I tried to run it I got a blank white box window the middle of my screen, same size as the normal McAfee window.

Nothing happens, I decided to uninstall McAfee, but it wouldn't uninstall from Control Pane. I downloaded MCPR.exe which worked. Then I tried to logon onto my McAfee web account to download and reinstall. But after entering my email address and password, nothing happens, it just sits there (I can access it OK from my desktop).

Tried to run my System Mechanic and it just freezes.

Any help much appreciated.

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#2 CatByte

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Posted 28 April 2012 - 10:56 AM

Hi,

Please do the following:



Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

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#3 poetrb

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Posted 28 April 2012 - 06:33 PM

Hi,

Thanks for your help, I'm attaching a zip file called SonyVaioFiles which contains the 4 files you requested.

Hope this is satisfactory.

Many thanks.

Robin

Attached Files



#4 CatByte

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Posted 28 April 2012 - 08:35 PM

Hi,

I see ComboFix was run on your system, was is recently? If so please post the log(s), it should be located at c:\combofix.txt


NEXT


Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • when the window opens, click on Change Parameters
  • under ”Additional options”, put a check mark in the box next to “Detect TDLFS File System”
  • click OK
  • Press Start Scan
    • If Malicious objects are found then ensure Cure is selected
    • If TDLFS File System is found then ensure Delete is selected
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)

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#5 poetrb

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Posted 29 April 2012 - 04:04 AM

Attached File  LOGFILES.ZIP   29.88KB   3 downloadsHi,

Thanks for your ongoing help. In my ignorance to try to fix this virus I had run combofix before contacing BleepingComputer and reading that I should have waited for your instructions, sorry.

Tddskiller found 1 treat - a locked file? - so I requested it be deleted.

Attaching zip file 'logfiles' as requested.

Thanks.

Robin

#6 CatByte

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Posted 29 April 2012 - 07:05 AM

Hi

Please do the following:

Please download TDSSQLook to your desktop. Double-click TDSSQlook.exe to run the program and select option A. This option will just scan and create a log called TDSSQ.txt on your desktop. Please open the log in Notepad and copy and paste the contents here.


NEXT




Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    /md5stop
    %systemroot%\*. /rp /s
    DRIVES
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs



NEXT




Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#7 poetrb

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Posted 29 April 2012 - 04:07 PM

Hi,

Attaching the required logs as a zip file as they seem very long, I hope this is OK.

Many thanks.

Robin

Attached Files



#8 CatByte

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Posted 29 April 2012 - 07:03 PM

hi

Please run the following:


Run TDSSQLook again and this time selection Option B. It will open up a blank Notepad window. Copy and paste the following text (everything in the code box) into that Window and then close it using the file saving option. This will automatically run the script and should restore the files from quarantine back to their proper locations.

REN "C:\TDSSKiller_Quarantine\29.04.2012_09.47.13\susp0000\svc0000\tsk0000.dta" SPTD.SYS
COPY "C:\TDSSKiller_Quarantine\29.04.2012_09.47.13\susp0000\svc0000\SPTD.SYS" C:\Windows\System32\Drivers\


NEXT

Please download Malwarebytes' Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish


NEXT



Visit ADOBE and download the latest version of Acrobat Reader (version X)

Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

Posted Image Your Java is out of date.
Java™ 6 Update 17 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
An update should begin; > follow the prompts.


Please advise how the computer is running now and if there are any outstanding issues

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#9 poetrb

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Posted 30 April 2012 - 07:13 AM

Hi again,

Log from Malwarebytes:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.30.03

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
robin :: ROBIN-PC [administrator]

30/04/2012 10:48:03 AM
mbam-log-2012-04-30 (10-48-03).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 210178
Time elapsed: 6 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


The next problem : I cannot run ESET, it just freezes when I click the start button. This looks like the problem I get when I try to run McAfee or System Mechanic.

When this didn't run I didn't proceed with your suggested next steps to update Adobe & Java.

Thanks.

Robin

#10 CatByte

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Posted 30 April 2012 - 10:41 AM

what browser are you using?

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#11 poetrb

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Posted 30 April 2012 - 11:40 AM

Hi,

IE9

Robin

#12 CatByte

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Posted 30 April 2012 - 11:57 AM

Hi,

Reset your Hosts file by using the "FixIt" button on this site

http://support.microsoft.com/kb/972034

NEXT


Run Temp File Cleaner

Download TFC to your desktop
Mirror
  • Close any open windows.
  • Double click the TFC icon to run the program
  • TFC will close all open programs itself in order to run,
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted.
  • The program should not take long to finish it's job
  • Once its finished it should automatically reboot your machine,
  • if it doesn't, manually reboot to ensure a complete clean


Now give ESET another try

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#13 poetrb

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Posted 30 April 2012 - 01:55 PM

Hi,

Sorry to say the same problem with ESET, in fact the start button looks 'grayed out'.

Robin

#14 CatByte

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Posted 30 April 2012 - 02:38 PM

let's try this

uninstall McAffee completely (you can reintall it when we are done)

use the removal tool,

now download Microsoft Security Essentials and install it and run a full scan, let me know what it finds

http://www.microsoft.com/security_essentials/

Download and run the McAfee Removal Tool
Instructions can be found here
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

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#15 poetrb

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Posted 30 April 2012 - 03:35 PM

Hi,

I had already uninstalled McAfee to try and resolve this problem(I mentionned this in my first post). The virus wouldn't let me do this, so I had to use the removal tool. The virus wouldn't let me download and reinstall McAfee. McAfee is not installed at the moment.

I ran MS Security Essentials - Result : No threats were detected on your PC during this scan!

Thanks for your continued patience.

Robin




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