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6 replies to this topic

#1 Eveenus

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Posted 27 April 2012 - 01:57 AM

Ok so today I was browsing using Chrome when I heard the obvious noise of multiple ads, I closed out chrome and the ad persisted I opened my task manager to find Firefox.exe as a running process even though I had no active firefox windows.

I'm was fairly certain it was some kind of virus/malware so I ran Malwarebytes and an Avast boot scan they both found a 2 things each and I fixed them usign the programs. Everything seemed ok, then the noises happened again I open up task manager to find Firefox running yet again with no actual window.

Not sure how exactly I would go about finding and fixing this particular issue so any help would be appreciated, just noticed my internet is much slower now too :(

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#2 Eveenus

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Posted 27 April 2012 - 02:22 AM

so my pc just froze and i restarted it and windows failed to boot and am now currently attempting to run boot repairs.

again any help with this would be greatly appreciated

Edit: I ran windows startup repair and upon restart it is still failing to load windows
Second time I ran startup repair it said windows can't fix the problem

Edited by Eveenus, 27 April 2012 - 02:46 AM.


#3 CatByte

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Posted 27 April 2012 - 10:55 PM

Hi

Please run the following:


For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to the disclaimer.
[*]Place a check next to List Drivers MD5 as well as the default check marks that are already there
[*]Press Scan button.
[*]type exit and reboot the computer normally
[*]FRST will make a log (FRST.txt) on the flash drive, please copy and paste the log in your reply.[/list]

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#4 Eveenus

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Posted 27 April 2012 - 10:59 PM

Really sorry about this but my husband decided to just format the hard drive and reinstall windows

If there's anything you want to suggest to run to check for any possible problems or prevent them I will more than happily take the advice

Again apologies, I literally just got home and found out

#5 CatByte

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Posted 27 April 2012 - 11:18 PM

If you are reformatting, you should be fine, just make sure you update all your drivers and Windows.

Have one AV and one AntiMalware program

Microsoft Security essentials and MalwareBytes Antimalware work well together.

no AV can catch everything so be careful of what you download, avoid torrents, P2P, cracks and keygens



if there is anything specific you would like to ask, please do

I hope the reformat goes well and eliminates all your issues.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#6 Eveenus

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Posted 28 April 2012 - 02:51 PM

OK and thanks again

#7 CatByte

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Posted 28 April 2012 - 08:09 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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