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Boot.Tidserv infection


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57 replies to this topic

#1 gruberbox

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Posted 26 April 2012 - 10:55 PM

My Norton antivirus says I have Boot.Tidserv infection, but it can't be removed. I have tried 3 other antivirus programs, and they don't find it. Anti-malware and the symantic removal tool did not work. I was definitely infected as nothing booted, but I finally got everything back on my screen with Unhide by Lawrence Abrams. Norton says I am still infected. Below is my Hijack this log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:23:56 PM, on 4/26/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Norton 360\Engine\5.2.1.3\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Common Files\AOL\1328735581\ee\aolsoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\RUNDLL32.EXE
C:\Users\jack\AppData\Local\Temp\HouseCall\housecall.bin
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by AOL
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: AOL Toolbar Loader - {3ef64538-8b54-4573-b48f-4d34b0238ab2} - C:\Program Files\AOL Toolbar\aoltb.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.2.1.3\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.2.1.3\IPS\IPSBHO.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.2.1.3\coIEPlg.dll
O3 - Toolbar: AOL Toolbar - {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - C:\Program Files\AOL Toolbar\aoltb.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1328735581\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [NetworkToolHelper] rundll32 C:\Users\jack\AppData\Local\Temp\NETWOR~1.DLL,Enter
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: *.netzero.com
O15 - Trusted Zone: *.netzero.net
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL (file missing)
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.2.1.3\ccSvcHst.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

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#2 gringo_pr

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Posted 26 April 2012 - 11:40 PM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gruberbox

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Posted 27 April 2012 - 11:34 AM

Thank you for your help Gringo. I am not well versed with this computer thing and will follow your directions to the best of my ability. This site is great--I have learned tons in 2 days.
Security check report:
Results of screen317's Security Check version 0.99.32
Windows Vista Service Pack 2 x86 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Gmer
Java™ 6 Update 30
Java version out of date!
Adobe Flash Player 11.2.202.233
Adobe Reader 9 Adobe Reader out of date!
Mozilla Firefox (12.0.)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Windows Defender MSASCui.exe
Windows Defender MSASCui.exe
``````````End of Log````````````


I will post the DDS log as soon as I can get to it. The machine keeps freezing when I run it. I probably have downloaded anti-malware and anti virus programs that I downloaded to fix this, that I have yet to disable.

#4 gringo_pr

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Posted 27 April 2012 - 12:05 PM

ok let me have the report when you are ready


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gruberbox

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Posted 27 April 2012 - 12:52 PM

I also meant to note that on hijack this I deleted:
O4 - HKCU\..\Run: [NetworkToolHelper] rundll32 C:\Users\jack\AppData\Local\Temp\NETWOR~1.DLL,Enter
that stopped an error message from popping up every time I booted. I am still having trouble with DDS. I may just delete the malware bytes and reinstall later.

#6 gringo_pr

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Posted 27 April 2012 - 01:04 PM

Hello

Lets get a deeper look into the system and see if something shows up.

Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTL.txt in your next reply.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gruberbox

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Posted 27 April 2012 - 01:33 PM

OTL logfile created on: 4/27/2012 2:16:48 PM - Run 1
OTL by OldTimer - Version 3.2.42.1 Folder = C:\Users\jack\Downloads
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.69 Gb Total Physical Memory | 1.55 Gb Available Physical Memory | 57.85% Memory free
5.60 Gb Paging File | 4.50 Gb Available in Paging File | 80.45% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 103.68 Gb Total Space | 48.84 Gb Free Space | 47.11% Space Free | Partition Type: NTFS
Drive D: | 8.11 Gb Total Space | 1.75 Gb Free Space | 21.61% Space Free | Partition Type: NTFS

Computer Name: JACK-PC | User Name: jack | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - C:\Users\jack\Downloads\OTL.exe (OldTimer Tools)
PRC - C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)
PRC - C:\Program Files\Common Files\Apple\Internet Services\ubd.exe (Apple Inc.)
PRC - C:\Program Files\Norton 360\Engine\5.2.1.3\ccsvchst.exe (Symantec Corporation)
PRC - C:\Program Files\Common Files\AOL\1328735581\ee\aolsoftware.exe (AOL Inc.)
PRC - C:\Windows\explorer.exe (Microsoft Corporation)
PRC - C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)


========== Modules (No Company Name) ==========

MOD - C:\Program Files\Mozilla Firefox\mozjs.dll ()
MOD - C:\Windows\System32\Macromed\Flash\NPSWF32_11_2_202_233.dll ()
MOD - c:\Program Files\Common Files\AOL\1328735581\ee\services\waolTrayMenuService\ver_0_9_1\waolTrayMenuService.dll ()
MOD - C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll ()
MOD - C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll ()
MOD - C:\Program Files\Hp\QuickPlay\Kernel\common\MCEMediaStatus.dll ()


========== Win32 Services (SafeList) ==========

SRV - (MozillaMaintenance) -- C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe (Mozilla Foundation)
SRV - (AdobeFlashPlayerUpdateSvc) -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe (Adobe Systems Incorporated)
SRV - (N360) -- C:\Program Files\Norton 360\Engine\5.2.1.3\ccSvcHst.exe (Symantec Corporation)
SRV - (WAS) -- C:\Windows\System32\inetsrv\iisw3adm.dll (Microsoft Corporation)
SRV - (AppHostSvc) -- C:\Windows\System32\inetsrv\apphostsvc.dll (Microsoft Corporation)
SRV - (WinDefend) -- C:\Program Files\Windows Defender\MpSvc.dll (Microsoft Corporation)
SRV - (Com4Qlb) -- C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe (Hewlett-Packard Development Company, L.P.)
SRV - (AOL ACS) -- C:\Program Files\Common Files\AOL\acs\AOLacsd.exe (AOL LLC)


========== Driver Services (SafeList) ==========

DRV - (XAudio) -- system32\DRIVERS\xaudio.sys File not found
DRV - (SMR250) -- System32\drivers\SMR250.SYS File not found
DRV - (NwlnkFwd) -- system32\DRIVERS\nwlnkfwd.sys File not found
DRV - (NwlnkFlt) -- system32\DRIVERS\nwlnkflt.sys File not found
DRV - (mdmxsdk) -- system32\DRIVERS\mdmxsdk.sys File not found
DRV - (IpInIp) -- system32\DRIVERS\ipinip.sys File not found
DRV - (HSXHWAZL) -- system32\DRIVERS\HSXHWAZL.sys File not found
DRV - (esgiguard) -- C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys File not found
DRV - (cpuz134) -- C:\Users\jack\AppData\Local\Temp\cpuz134\cpuz134_x32.sys File not found
DRV - (blbdrive) -- C:\Windows\system32\drivers\blbdrive.sys File not found
DRV - (BHDrvx86) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\BASHDefs\20120413.001\BHDrvx86.sys (Symantec Corporation)
DRV - (IDSVix86) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\IPSDefs\20120426.001\IDSvix86.sys (Symantec Corporation)
DRV - (NAVEX15) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\VirusDefs\20120426.032\NAVEX15.SYS (Symantec Corporation)
DRV - (NAVENG) -- C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\Definitions\VirusDefs\20120426.032\NAVENG.SYS (Symantec Corporation)
DRV - (eeCtrl) -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys (Symantec Corporation)
DRV - (EraserUtilRebootDrv) -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys (Symantec Corporation)
DRV - (SymEvent) -- C:\Windows\System32\drivers\SYMEVENT.SYS (Symantec Corporation)
DRV - (SYMTDIv) -- C:\Windows\System32\drivers\N360\0502010.003\symtdiv.sys (Symantec Corporation)
DRV - (SymIM) -- C:\Windows\System32\drivers\SymIMV.sys (Symantec Corporation)
DRV - (SRTSP) -- C:\Windows\System32\drivers\N360\0502010.003\srtsp.sys (Symantec Corporation)
DRV - (SRTSPX) Symantec Real Time Storage Protection (PEL) -- C:\Windows\System32\drivers\N360\0502010.003\srtspx.sys (Symantec Corporation)
DRV - (SymEFA) -- C:\Windows\System32\drivers\N360\0502010.003\symefa.sys (Symantec Corporation)
DRV - (SymDS) -- C:\Windows\System32\drivers\N360\0502010.003\symds.sys (Symantec Corporation)
DRV - (SymIRON) -- C:\Windows\System32\drivers\N360\0502010.003\ironx86.sys (Symantec Corporation)
DRV - (gmer) -- C:\Windows\System32\drivers\gmer.sys (GMER)
DRV - (MCSTRM) -- C:\Windows\System32\drivers\mcstrm.sys (RealNetworks, Inc.)
DRV - (CnxtHdAudService) -- C:\Windows\System32\drivers\CHDRT32.sys (Conexant Systems Inc.)
DRV - (WSDPrintDevice) -- C:\Windows\System32\drivers\WSDPrint.sys (Microsoft Corporation)
DRV - (nvlddmkm) -- C:\Windows\System32\drivers\nvlddmkm.sys (NVIDIA Corporation)
DRV - (HdAudAddService) -- C:\Windows\System32\drivers\CHDART.sys (Conexant Systems Inc.)
DRV - (nvsmu) -- C:\Windows\System32\drivers\nvsmu.sys (NVIDIA Corporation)
DRV - (nvstor32) -- C:\Windows\System32\drivers\nvstor32.sys (NVIDIA Corporation)
DRV - (eabfiltr) -- C:\Windows\System32\drivers\eabfiltr.sys (Hewlett-Packard Development Company, L.P.)
DRV - (NVENETFD) -- C:\Windows\System32\drivers\nvm60x32.sys (NVIDIA Corporation)
DRV - (wanatw) WAN Miniport (ATW) -- C:\Windows\System32\drivers\wanatw4.sys (America Online, Inc.)
DRV - (HBtnKey) -- C:\Windows\System32\drivers\CPQBttn.sys (Hewlett-Packard Development Company, L.P.)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Secondary_Page_URL = [Binary data over 100 bytes]
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = [Binary data over 100 bytes]
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant =
IE - HKLM\..\SearchScopes,DefaultScope = {443789B7-F39C-4b5c-9287-DA72D38F4FE6}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{443789B7-F39C-4b5c-9287-DA72D38F4FE6}: "URL" = http://slirsredirect.search.aol.com/redirector/sredir?sredir=843&query={searchTerms}&invocationType=tb50-ie-customie9-chromesbox-en-us&tb_uuid=20120130203606710&tb_oid=30-01-2012&tb_mrud=30-01-2012


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.aol.com
IE - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\..\SearchScopes,DefaultScope = {8D734ACF-EA0C-4209-B3EA-D3278904F1B1}
IE - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\..\SearchScopes\{8D734ACF-EA0C-4209-B3EA-D3278904F1B1}: "URL" = http://slirsredirect.search.aol.com/redirector/sredir?sredir=843&query={searchTerms}&invocationType=tb50-ie-customie9-chromesbox-en-us&tb_uuid=20120130203606710&tb_oid=30-01-2012&tb_mrud=30-01-2012
IE - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>

========== FireFox ==========

FF - prefs.js..browser.search.selectedEngine: "AOL Search"
FF - prefs.js..browser.startup.homepage: "http://www.aol.com"
FF - prefs.js..keyword.URL: "http://aolsearch.aol.com/aol/search?invocationType=client_searchbox&query="
FF - prefs.js..network.proxy.no_proxies_on: "localhost,127.0.0.1"
FF - prefs.js..network.proxy.type: 0


FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF32_11_2_202_233.dll ()
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@real.com/npracplug;version=1.0.0.0: C:\Program Files\Real\RealArcade\Plugins\Mozilla\npracplug.dll (RealNetworks)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.111\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@zylom.com/ZylomGamesPlayer: C:\ProgramData\Zylom\ZylomGamesPlayer\npzylomgamesplayer.dll (Zylom)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\smartwebprinting@hp.com: C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2012/04/26 22:07:51 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{BBDA0591-3099-440a-AA10-41764D9DB4DB}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\IPSFFPlgn\ [2012/04/26 22:06:41 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Firefox\Extensions\\{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}: C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.1.0.29\coFFPlgn_2011_7_7_5 [2012/04/27 13:34:42 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 12.0\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2012/04/25 23:40:11 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 12.0\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2012/04/26 22:08:04 | 000,000,000 | ---D | M]
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\smartwebprinting@hp.com: C:\Program Files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2012/04/26 22:07:51 | 000,000,000 | ---D | M]

[2012/02/08 16:00:54 | 000,000,000 | ---D | M] (No name found) -- C:\Users\jack\AppData\Roaming\Mozilla\Extensions
[2012/04/25 23:45:30 | 000,000,000 | ---D | M] (No name found) -- C:\Users\jack\AppData\Roaming\Mozilla\Firefox\Profiles\3jbzv4y8.default\extensions
[2012/04/26 22:05:14 | 000,000,000 | ---D | M] (AOL Toolbar) -- C:\Users\jack\AppData\Roaming\Mozilla\Firefox\Profiles\3jbzv4y8.default\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}
[2012/04/25 23:40:10 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2012/04/25 23:40:10 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\distribution\extensions
[2012/04/25 23:40:10 | 000,000,000 | ---D | M] (AOL Toolbar) -- C:\Program Files\Mozilla Firefox\distribution\extensions\{7affbfae-c4e2-4915-8c0f-00fa3ec610a1}
[2012/04/20 21:19:34 | 000,097,208 | ---- | M] (Mozilla Foundation) -- C:\Program Files\mozilla firefox\components\browsercomps.dll
[2012/04/20 21:18:25 | 000,002,252 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\bing.xml
[2012/04/20 21:18:25 | 000,002,040 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\twitter.xml

========== Chrome ==========


O1 HOSTS File: ([2006/09/18 17:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (AOL Toolbar Loader) - {3ef64538-8b54-4573-b48f-4d34b0238ab2} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL Inc.)
O2 - BHO: (Symantec NCO BHO) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.2.1.3\coieplg.dll (Symantec Corporation)
O2 - BHO: (Symantec Intrusion Prevention) - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.2.1.3\ips\ipsbho.dll (Symantec Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O3 - HKLM\..\Toolbar: (MSN Toolbar) - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll (Microsoft Corp.)
O3 - HKLM\..\Toolbar: (Norton Toolbar) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.2.1.3\coieplg.dll (Symantec Corporation)
O3 - HKLM\..\Toolbar: (AOL Toolbar) - {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - C:\Program Files\AOL Toolbar\aoltb.dll (AOL Inc.)
O3 - HKLM\..\Toolbar: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [APSDaemon] C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [HostManager] C:\Program Files\Common Files\AOL\1328735581\ee\aolsoftware.exe (AOL Inc.)
O4 - HKLM..\Run: [NvCplDaemon] C:\Windows\System32\NvCpl.dll (NVIDIA Corporation)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKU\S-1-5-19..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O4 - HKU\S-1-5-21-763574944-1629254527-3170851453-1000..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe (Apple Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O15 - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\..Trusted Domains: aol.com ([objects] * is out of zone range - 5)
O15 - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\..Trusted Domains: netzero.com ([]* in Trusted sites)
O15 - HKU\S-1-5-21-763574944-1629254527-3170851453-1000\..Trusted Domains: netzero.net ([]* in Trusted sites)
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab (PCPitstop Utility)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab (Java Plug-in 1.6.0_30)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1 68.237.161.12
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{2BD204BB-69CC-494B-B864-EAC32018993D}: DhcpNameServer = 192.168.1.1 68.237.161.12
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O24 - Desktop BackupWallPaper: C:\Users\Public\Pictures\Sample Pictures\Dock.jpg
O28 - HKLM ShellExecuteHooks: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2012/04/25 22:29:55 | 000,000,074 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O32 - AutoRun File - [2012/04/24 20:14:27 | 000,000,120 | ---- | M] () - C:\AUTOEXEC.SOL -- [ NTFS ]
O32 - AutoRun File - [2005/09/11 11:18:54 | 000,000,340 | -HS- | M] () - D:\AUTOMODE -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2012/04/26 23:23:05 | 000,000,000 | ---D | C] -- C:\Users\jack\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HiJackThis
[2012/04/26 23:23:04 | 000,000,000 | ---D | C] -- C:\Program Files\Trend Micro
[2012/04/26 11:52:13 | 000,000,000 | ---D | C] -- C:\Users\jack\Documents\depends22_x86
[2012/04/25 23:40:17 | 000,000,000 | ---D | C] -- C:\ProgramData\Mozilla
[2012/04/25 23:40:15 | 000,000,000 | ---D | C] -- C:\Program Files\Mozilla Maintenance Service
[2012/04/25 23:06:33 | 000,000,000 | ---D | C] -- C:\sh4ldr
[2012/04/25 23:06:33 | 000,000,000 | ---D | C] -- C:\Program Files\Enigma Software Group
[2012/04/25 23:05:20 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Wise Installation Wizard
[2012/04/25 22:46:38 | 000,000,000 | ---D | C] -- C:\TDSSKiller_Quarantine
[2012/04/25 22:34:25 | 000,000,000 | ---D | C] -- C:\Users\jack\Documents\tdsskiller
[2012/04/25 09:54:41 | 000,000,000 | ---D | C] -- C:\Program Files\PC Tools
[2012/04/25 09:51:23 | 000,185,560 | ---- | C] (PC Tools) -- C:\Windows\System32\drivers\PCTSD.sys
[2012/04/25 09:51:23 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\PC Tools
[2012/04/24 23:26:27 | 000,000,000 | ---D | C] -- C:\ProgramData\PC Tools
[2012/04/24 23:26:19 | 000,000,000 | ---D | C] -- C:\Users\jack\AppData\Roaming\TestApp
[2012/04/24 23:22:21 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2012/04/24 23:22:15 | 000,022,344 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys
[2012/04/21 12:18:01 | 000,000,000 | ---D | C] -- C:\Users\jack\Documents\Label_Parcel_USPS_ID.45-123-14
[2012/04/05 10:10:20 | 000,418,464 | ---- | C] (Adobe Systems Incorporated) -- C:\Windows\System32\FlashPlayerApp.exe
[2 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2012/04/27 14:26:00 | 000,000,416 | -H-- | M] () -- C:\Windows\tasks\User_Feed_Synchronization-{8C326D98-1637-403D-B156-01E10F4F463E}.job
[2012/04/27 14:00:01 | 000,000,886 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/04/27 13:41:56 | 000,041,520 | ---- | M] () -- C:\Users\jack\AppData\Roaming\nvModes.001
[2012/04/27 13:40:41 | 000,611,394 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/04/27 13:40:41 | 000,107,222 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/04/27 13:37:15 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2012/04/27 13:34:35 | 000,003,168 | ---- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2012/04/27 13:34:35 | 000,003,168 | ---- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2012/04/27 13:34:33 | 000,000,882 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/04/27 13:33:59 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/04/27 13:33:54 | 2884,222,976 | -HS- | M] () -- C:\hiberfil.sys
[2012/04/27 13:01:31 | 000,002,481 | ---- | M] () -- C:\Users\jack\Desktop\HiJackThis.lnk
[2012/04/27 11:37:31 | 000,000,000 | ---- | M] () -- C:\Users\jack\defogger_reenable
[2012/04/27 09:54:21 | 000,488,988 | ---- | M] () -- C:\Users\jack\AppData\Local\census.cache
[2012/04/27 09:53:47 | 000,177,821 | ---- | M] () -- C:\Users\jack\AppData\Local\ars.cache
[2012/04/26 22:38:52 | 000,000,036 | ---- | M] () -- C:\Users\jack\AppData\Local\housecall.guid.cache
[2012/04/25 23:40:20 | 000,000,830 | ---- | M] () -- C:\Users\jack\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk
[2012/04/25 23:40:19 | 000,000,806 | ---- | M] () -- C:\Users\Public\Desktop\Mozilla Firefox.lnk
[2012/04/25 22:29:55 | 000,000,074 | ---- | M] () -- C:\AUTOEXEC.BAT
[2012/04/25 09:54:23 | 001,816,751 | ---- | M] () -- C:\Windows\System32\drivers\Cat.DB
[2012/04/25 09:51:08 | 000,001,489 | ---- | M] () -- C:\Users\jack\Desktop\SD_Online_aff_GenericRevenueWire_207.exe.lnk
[2012/04/24 23:22:22 | 000,000,866 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/04/24 22:36:57 | 000,000,914 | ---- | M] () -- C:\Users\jack\Desktop\Norton Installation Files.lnk
[2012/04/24 20:14:27 | 000,000,120 | ---- | M] () -- C:\AUTOEXEC.SOL
[2012/04/22 15:20:45 | 000,000,318 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForjack.job
[2012/04/13 21:38:19 | 000,041,520 | ---- | M] () -- C:\Users\jack\AppData\Roaming\nvModes.dat
[2012/04/13 21:37:35 | 000,418,464 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\System32\FlashPlayerApp.exe
[2012/04/13 21:37:34 | 000,070,304 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\System32\FlashPlayerCPLApp.cpl
[2012/04/04 23:02:42 | 001,921,710 | ---- | M] () -- C:\Windows\System32\drivers\N360\0502010.003\Cat.DB
[2012/04/04 15:56:40 | 000,022,344 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys
[2012/03/29 17:38:47 | 000,001,245 | ---- | M] () -- C:\Windows\System32\mapisvc.inf
[2 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2012/04/27 13:20:08 | 2884,222,976 | -HS- | C] () -- C:\hiberfil.sys
[2012/04/27 11:37:31 | 000,000,000 | ---- | C] () -- C:\Users\jack\defogger_reenable
[2012/04/26 23:23:05 | 000,002,481 | ---- | C] () -- C:\Users\jack\Desktop\HiJackThis.lnk
[2012/04/26 22:58:10 | 000,488,988 | ---- | C] () -- C:\Users\jack\AppData\Local\census.cache
[2012/04/26 22:57:48 | 000,177,821 | ---- | C] () -- C:\Users\jack\AppData\Local\ars.cache
[2012/04/26 22:38:52 | 000,000,036 | ---- | C] () -- C:\Users\jack\AppData\Local\housecall.guid.cache
[2012/04/25 23:40:19 | 000,000,830 | ---- | C] () -- C:\Users\jack\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk
[2012/04/25 23:40:19 | 000,000,806 | ---- | C] () -- C:\Users\Public\Desktop\Mozilla Firefox.lnk
[2012/04/25 23:40:18 | 000,000,818 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Mozilla Firefox.lnk
[2012/04/25 09:51:45 | 001,816,751 | ---- | C] () -- C:\Windows\System32\drivers\Cat.DB
[2012/04/24 23:26:29 | 000,001,489 | ---- | C] () -- C:\Users\jack\Desktop\SD_Online_aff_GenericRevenueWire_207.exe.lnk
[2012/04/24 23:22:22 | 000,000,866 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk
[2012/04/05 10:10:20 | 000,000,830 | ---- | C] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2012/02/03 13:46:28 | 000,000,286 | ---- | C] () -- C:\Windows\reimage.ini
[2012/01/28 21:49:05 | 000,000,020 | ---- | C] () -- C:\Windows\msoffice.ini
[2011/06/24 16:48:01 | 000,001,241 | ---- | C] () -- C:\Windows\hpomdl49.dat.temp
[2011/05/13 17:49:54 | 000,206,522 | ---- | C] () -- C:\Windows\hpoins49.dat
[2010/05/06 22:28:32 | 000,001,356 | ---- | C] () -- C:\Users\jack\AppData\Local\d3d9caps.dat

========== Alternate Data Streams ==========

@Alternate Data Stream - 157 bytes -> C:\ProgramData\TEMP:D1B5B4F1
@Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:430C6D84
@Alternate Data Stream - 109 bytes -> C:\ProgramData\TEMP:DFC5A2B2

< End of report >

#8 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,773 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:22 AM

Posted 27 April 2012 - 02:27 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#9 gruberbox

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Posted 27 April 2012 - 10:07 PM

Still working on this. I can't seem to shut down the anti-spyware portion of Norton. I closed the firewall, and disabled the anti-virus. I am still working on it. Did we learn anything from any of the other results? Is a picture starting to emerge? Just ran Trend Micro Housecall--it found nothing. Norton 360 still says Boot.Tidserv hasnot been removed.

Edited by gruberbox, 27 April 2012 - 10:35 PM.


#10 gringo_pr

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Posted 27 April 2012 - 10:14 PM

shut down what you can and go ahead and run it


gringo
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#11 gruberbox

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Posted 29 April 2012 - 07:59 AM

I have run combofix 6 times, in all 6 cases the computer just froze. I let combofix run while I went to sleep, and woke up to a frozen computer screen--no results, no report, no nothing.

#12 gringo_pr

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Posted 29 April 2012 - 08:00 AM

Greetings



  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
ComboFix /nombr
  • click ok

copy and paste the report into this topic for me to review

Gringo
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#13 gruberbox

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Posted 29 April 2012 - 08:47 AM

I get windows cannot find ComboFix/nombr.

#14 gringo_pr

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Posted 29 April 2012 - 09:28 AM

there is a space between combofix and /nombr
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#15 gruberbox

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Posted 29 April 2012 - 11:50 AM

I did it, I got a report, but now my computer won't let me get on the internet. Whether it is AOL, internet explorer or Firefox, the computer says that these registry keys are slated for deletion and won't give me access. This is being posted from a different computer.




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