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Internet Explorer not functioning properly

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#1 viursdownloadersmum


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Posted 26 April 2012 - 07:18 AM

We had a virus which knocked out the Mcafee antivirus. We detected it by downloading Microsoft Security Essentials which picked up the following:

TrojanDownloader:Java/OpenStream.BF (Removed)
TrojanDownloader:Java/OpenStream.BK (Removed)
Exploit:Java/CVE-2012-0507.D!ldr (Quarantined)
Program:Win32/PowerRegScheduler (Quarantined)

Since then IE has not been working properly. For instance we can't see anything on YouTube - The screen is black and there are no buttons visible. Gmail will only load in basic HTML format. Also there are bits missing from the websites or not working. From research so far I think these are the Java applets. For example I could not sign up to this forum on the infected computer, because items such as the Are you human? characters were not visible.

I've tried reloading Java several times and reloading Internet Explorer. I've been into Tools, Internet Options, Advanced and done Reset. I downloaded CombiFix which came up with a 7 page report and stopped virtually everything working, which I cured by doing a System Restore to a few days back.

(This is an HP Pavilion g series machine using Windows 7.)

Please help.

(Any advice on educating teenage boys on how to avoid downloading viruses also appreciated!)

Edited by Andrew, 26 April 2012 - 11:33 AM.
Mod Edit: Moved from internet apps to AII - AA

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#2 frankp316


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Posted 26 April 2012 - 10:52 AM

Have you tried a different browser? Also you shouldn't be using Combofix without supervision. I think you may still be infected and you should post at Am I Infected and find out for sure.

#3 viursdownloadersmum

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Posted 27 April 2012 - 02:58 AM

We seem to have solved it by restoring the computer to the manufacturer's defaults. (We couldn't download a different browser, because the download buttons on most websites wouldn't work.)

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