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Cant get rid of virus...


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8 replies to this topic

#1 kevinkn

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Posted 25 April 2012 - 07:41 PM

I have used superantispyware, spybot SD, and Malware bytes to try and get rid of this problem. Everytime I think the virus is gone, it will come back after the computer has been running for a while, and make the computer run slow. I dont know what to do and this forum has always helped me out. Any help would be appreciated. Thank you.

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#2 Broni

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Posted 26 April 2012 - 11:32 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 kevinkn

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Posted 26 April 2012 - 04:18 PM

Thanks you. I will do what you asked above and post the results tomorrow since I won't be able to get to it tonight.

#4 kevinkn

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Posted 27 April 2012 - 11:19 AM

Ok here are the results from the scans that you requested.

---SECURITY CHECK LOG---

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
SonicStage Mastering Studio Audio Filter Custom Preset
Microsoft Security Essentials
Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
SUPERAntiSpyware
Java™ 6 Update 26
Out of date Java installed!
Adobe Reader X (10.1.3)
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````




---FARBAR SERVICE SCANNER LOG---

Farbar Service Scanner Version: 24-04-2012
Ran by Administrator (administrator) on 27-04-2012 at 10:40:29
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Nerwork
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem: "C:\WINDOWS\system32\svchost.exe -k netsvcs".
The ServiceDll of EventSystem: "C:\WINDOWS\system32\es.dll".


Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0700000004000000010000000200000003000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****



---MINI TOOLBOX LOG---

MiniToolBox by Farbar Version: 18-01-2012
Ran by Administrator (administrator) on 27-04-2012 at 10:43:09
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Nerwork
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/1000 PM Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : Morlock60453

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Intel® PRO/1000 PM Network Connection

Physical Address. . . . . . . . . : 00-13-20-A2-04-17

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.74

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Friday, April 27, 2012 10:35:31 AM

Lease Expires . . . . . . . . . . : Saturday, April 28, 2012 10:35:31 AM

Server: homeportal
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.225.68, 74.125.225.69, 74.125.225.70, 74.125.225.71
74.125.225.72, 74.125.225.73, 74.125.225.78, 74.125.225.64, 74.125.225.65
74.125.225.66, 74.125.225.67



Pinging google.com [74.125.225.66] with 32 bytes of data:



Reply from 74.125.225.66: bytes=32 time=27ms TTL=53

Reply from 74.125.225.66: bytes=32 time=24ms TTL=53



Ping statistics for 74.125.225.66:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 24ms, Maximum = 27ms, Average = 25ms

Server: homeportal
Address: 192.168.1.254

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.38.140, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=728ms TTL=48

Reply from 98.139.183.24: bytes=32 time=764ms TTL=46



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 728ms, Maximum = 764ms, Average = 746ms

Server: homeportal
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 a2 04 17 ...... Intel® PRO/1000 PM Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.74 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.74 192.168.1.74 20
192.168.1.74 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.74 192.168.1.74 20
224.0.0.0 240.0.0.0 192.168.1.74 192.168.1.74 20
255.255.255.255 255.255.255.255 192.168.1.74 192.168.1.74 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/27/2012 10:31:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35953

Error: (04/27/2012 10:31:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 35953

Error: (04/27/2012 10:31:41 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/27/2012 10:31:39 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33969

Error: (04/27/2012 10:31:39 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33969

Error: (04/27/2012 10:31:39 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/27/2012 10:31:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 32016

Error: (04/27/2012 10:31:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 32016

Error: (04/27/2012 10:31:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/27/2012 10:31:35 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 30063


System errors:
=============
Error: (04/27/2012 10:40:50 AM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (04/27/2012 10:39:30 AM) (Source: DCOM) (User: Administrator)
Description: DCOM got error "%%1084" attempting to start the service StiSvc with arguments ""
in order to run the server:
{A1F4E726-8CF1-11D1-BF92-0060081ED811}

Error: (04/27/2012 10:36:56 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (04/27/2012 10:36:17 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Cdrom
DMICall
Fips
Imapi
intelppm
MpFilter
redbook
SASDIFSV
SASKUTIL

Error: (04/27/2012 10:36:17 AM) (Source: Service Control Manager) (User: )
Description: The VAIO Entertainment File Import Service service depends on the VAIO Entertainment Database Service service which failed to start because of the following error:
%%1068

Error: (04/27/2012 10:36:17 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Antimalware Service service failed to start due to the following error:
%%2

Error: (04/27/2012 10:35:58 AM) (Source: 0) (User: )
Description: \Device\Ide\iaStor0

Error: (04/27/2012 10:35:58 AM) (Source: 0) (User: )
Description: \Device\Ide\iaStor0

Error: (04/27/2012 10:35:58 AM) (Source: 0) (User: )
Description: \Device\Ide\iaStor0

Error: (04/27/2012 10:35:58 AM) (Source: 0) (User: )
Description: \Device\Ide\iaStor0


Microsoft Office Sessions:
=========================
Error: (04/27/2012 10:31:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 35953

Error: (04/27/2012 10:31:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 35953

Error: (04/27/2012 10:31:41 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/27/2012 10:31:39 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33969

Error: (04/27/2012 10:31:39 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33969

Error: (04/27/2012 10:31:39 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/27/2012 10:31:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 32016

Error: (04/27/2012 10:31:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 32016

Error: (04/27/2012 10:31:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (04/27/2012 10:31:35 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 30063


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Photoshop Album 2.0 Starter Edition (Version: 2.00.100)
Adobe Photoshop Elements 3.0 (Version: 003.000.0000)
Adobe Premiere Standard (Version: 7.0)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AIO_Scan (Version: 100.0.206.000)
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
ATI - Software Uninstall Utility (Version: 6.14.10.1012)
ATI Control Panel (Version: 6.14.10.5145)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 100.0.170.000)
C7200 (Version: 100.0.206.000)
C7200_Help (Version: 100.0.206.000)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000)
Click to DVD 2.0.03 Menu Data (Version: 2.0.03)
Click to DVD 2.4.10 (Version: 2.4.10)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 100.0.170.000)
CustomerResearchQFolder (Version: 1.00.0000)
Destination Component (Version: 100.0.0.0)
DeviceDiscovery (Version: 100.0.190.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 10.0.0.0)
DocProcQFolder (Version: 1.00.0000)
Download Updater (AOL LLC)
DVgate Plus
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 100.0.187.000)
Google Chrome (Version: 18.0.1025.162)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.111)
GPBaseService (Version: 100.0.187.000)
HDAUDIO SoftV92 Data Fax Modem with SmartCP
HP Customer Participation Program 10.0 (Version: 10.0)
HP Imaging Device Functions 10.0 (Version: 10.0)
HP Photosmart All-In-One Driver Software 10.0 Rel .2 (Version: 10.0)
HP Photosmart Essential 2.5 (Version: 1.02.0000)
HP Photosmart Essential 2.5 (Version: 2.5)
HP Product Detection (Version: 10.7.9.0)
HP Solution Center 10.0 (Version: 10.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000)
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000)
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000)
hpphotosmartdisclabelplugin (Version: 2.02.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000)
HPProductAssistant (Version: 100.0.170.000)
HPSSupply (Version: 100.0.170.000)
Image Converter 2
Intel Matrix Storage Manager
Intel® PRO Network Connections Drivers
InterVideo WinDVD for VAIO (Version: 5.0-B11.756)
ISScript (Version: 3.00.185)
iTunes (Version: 10.6.0.40)
J2SE Runtime Environment 5.0 Update 3 (Version: 1.5.0.30)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
LogMeIn (Version: 4.1.1868)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 100.0.170.000)
Memory Stick Formatter
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Data Access Components KB870669
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server Desktop Engine (VAIO_VEDB) (Version: 8.00.761)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft VC9 runtime libraries (Version: 2.0.0)
MoodLogic
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
OCR Software by I.R.I.S. 10.0 (Version: 10.0)
OpenMG Metadata Extractor for Windows Media Player (Version: 1.0.02.03110)
OpenMG Secure Module 4.2.00 (Version: 4.2.00.06070)
PanoStandAlone (Version: 100.0.170.000)
PS_AIO_02_ProductContext (Version: 100.0.206.000)
PS_AIO_02_Software (Version: 100.0.206.000)
PS_AIO_02_Software_Min (Version: 100.0.206.000)
PSSWCORE (Version: 2.02.0000)
QuickTime (Version: 7.71.80.42)
Roxio DigitalMedia Audio (Version: 2.0.2)
Roxio DigitalMedia Copy (Version: 2.0.2)
Roxio DigitalMedia Data (Version: 2.0.2)
Scan (Version: 10.1.0.0)
Shop for HP Supplies (Version: 10.0)
SigmaTel Audio (Version: 5.10.4501.0)
SolutionCenter (Version: 100.0.175.000)
Sonic Encoders (Version: 1.00)
SonicStage 3.2 (Version: 3.2)
SonicStage Mastering Studio 2.0
SonicStage Mastering Studio Audio Filter Custom Preset
SonicStage Mastering Studio Plugins
Sony Certificate PCH
Sony MP4 Shared Library (Version: 1.1)
Sony TV Tuner Library 1.0 (Version: 1.0.01)
Sony Utilities DLL
Sony Video Shared Library (Version: 2.0.01)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 100.0.175.000)
SUPERAntiSpyware (Version: 5.0.1146)
Toolbox (Version: 100.0.170.000)
TrayApp (Version: 100.0.170.000)
UnloadSupport (Version: 10.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
VAIO Central (Version: 1.1.02.061005)
VAIO Edit Components (Version: 5.0.01)
VAIO Entertainment Platform (Version: 1.3.01.06150)
VAIO Event Service (Version: 2.2.00.06130)
VAIO Light Flo Wallpaper
VAIO Long Battery Life Wallpaper
VAIO Media 4.0
VAIO Media AC3 Decoder 1.0
VAIO Media Integrated Server 4.2
VAIO Media Redistribution 4.0
VAIO Media Registration Tool 4.0
VAIO Original Screen Saver
VAIO Original Screen Saver VAIO Scene SD Wide Contents
VAIO Registration (Version: 14.0.2)
VAIO Support Central (Version: 1.0.0.63005)
VAIO Survey Standalone (Version: 4.01)
VAIO Update 2
VectorVest 7 (Version: 1.3.2.5)
VectorVest U.S. (Version: 1.4.9)
VideoToolkit01 (Version: 100.0.128.000)
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 100.0.170.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Wireless Desktop (Version: 1.0.4.1)
Wireless USB Card (Version: 6.0.1)
Wise PC Engineer 6.4.2

========================= Devices: ================================

Name: PIONEER DVD-RW DVR-109
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.

Name: SONY DVD-ROM DDU1615
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 1022.15 MB
Available physical RAM: 736.99 MB
Total Pagefile: 2461.45 MB
Available Pagefile: 2310.14 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:459.75 GB) (Free:436.73 GB) NTFS

========================= Users: ========================================

User accounts for \\MORLOCK60453

Administrator ASPNET Guest
HelpAssistant LogMeInRemoteUser Morlock
SUPPORT_388945a0


**** End of log ****



---MALWAREBYTES LOG---

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.27.06

Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 8.0.6001.18702
Administrator :: MORLOCK60453 [administrator]

Protection: Disabled

4/27/2012 10:45:07 AM
mbam-log-2012-04-27 (10-45-07).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 238809
Time elapsed: 5 minute(s), 43 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



---ASWMBR LOG---

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-27 10:56:29
-----------------------------
10:56:29.000 OS Version: Windows 5.1.2600 Service Pack 3
10:56:29.000 Number of processors: 2 586 0x404
10:56:29.000 ComputerName: MORLOCK60453 UserName:
10:56:30.296 Initialize success
10:58:03.203 AVAST engine defs: 12042700
10:58:13.500 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0
10:58:13.515 Disk 0 Vendor: ST350041 JC4B Size: 476940MB BusType: 3
10:58:13.546 Disk 0 MBR read successfully
10:58:13.578 Disk 0 MBR scan
10:58:13.609 Disk 0 Windows XP default MBR code
10:58:13.640 Disk 0 Partition 1 00 12 Compaq diag NTFS 6149 MB offset 63
10:58:13.671 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 470787 MB offset 12594960
10:58:13.687 Disk 0 scanning sectors +976768065
10:58:13.781 Disk 0 scanning C:\WINDOWS\system32\drivers
10:58:24.296 Service scanning
10:58:43.953 Modules scanning
10:58:47.343 Disk 0 trace - called modules:
10:58:47.406 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
10:58:47.421 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x87381030]
10:58:47.515 3 CLASSPNP.SYS[f74f0fd7] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-0[0x87359030]
10:58:52.796 AVAST engine scan C:\WINDOWS
10:59:04.843 AVAST engine scan C:\WINDOWS\system32
11:01:44.703 AVAST engine scan C:\WINDOWS\system32\drivers
11:02:11.453 AVAST engine scan C:\Documents and Settings\Administrator
11:04:26.375 AVAST engine scan C:\Documents and Settings\All Users
11:06:36.093 Scan finished successfully
11:07:24.015 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\MBR.dat"
11:07:24.046 The log file has been saved successfully to "C:\Documents and Settings\Administrator\Desktop\aswmbr log.txt"

#5 Broni

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Posted 27 April 2012 - 11:57 AM

Download Bootkit Remover to your desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

======================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#6 kevinkn

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Posted 27 April 2012 - 05:57 PM

---BOOTKIT LOG---


Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows XP Professional Service Pack 3 (build 2600)

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000001`805e2000
Boot sector MD5 is: 6def5ffcbcdbdb4082f1015625e597bd

Size Device Name MBR Status
--------------------------------------------
465 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)


Done;
Press any key to quit...



---GMER LOG---


GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-04-27 17:54:37
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 ST350041 rev.JC4B
Running: lfui59nb.exe; Driver: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\uwldypoc.sys


---- Files - GMER 1.0.15 ----

File C:\WINDOWS\$NtUninstallKB11008$\234104564 0 bytes
File C:\WINDOWS\$NtUninstallKB11008$\234104564\L 0 bytes
File C:\WINDOWS\$NtUninstallKB11008$\234104564\U 0 bytes
File C:\WINDOWS\$NtUninstallKB11008$\2670316138 0 bytes

---- EOF - GMER 1.0.15 ----

#7 Broni

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Posted 27 April 2012 - 06:22 PM

There is some infection there but it'll require more advanced tools.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#8 kevinkn

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Posted 27 April 2012 - 09:43 PM

I have completed the steps you suggested in the previous post and here is a link to the new thread. Thank you for all the help you have given me so far.

#9 boopme

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Posted 27 April 2012 - 09:52 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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