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#1 Anonix


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Posted 24 April 2012 - 04:08 AM

I just recently had help from Gringo to fix a malware attack, and I felt like I was squared away. Since then I have updated Java, my chipset drivers and video card drivers, so I would have thought that everything would be working perfectly. One thing I did learn from that experience, however, was that there are excellent sites out there like bleeping computer who really do help. So if anyone has any ideas what could be causing this, I would be grateful for any suggestions. Thanks in advance,


I am no help, but just stopped by to say I have the same problem with computer crashing intermittently while viewing youtube videos. After several 'serious error' messages from Windows (Windows XP), I now cannot get my computer to start in normal mode. Have no idea if these things are all connected to an email link that I clicked on "your youtube video has been approved" (of course I had not created any youtube video so clicked on it without thinking first and it took me to a web page selling Viagra). After clicking on that link, I noticed that anytime I watched youtube videos, my computer crashed. Finally it crashed and I could not get Windows started in normal mode afterwards.

I am now searching for malware (came back to check on a thread I started in virus forum). I can only run my computer in safe mode. I will post back if I find a solution.

Edited by hamluis, 25 April 2012 - 07:39 AM.
Split from different topic, PM sent new OP - Hamluis.

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#2 Anonix

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Posted 24 April 2012 - 09:29 PM

Never mind. I am pretty sure I fixed it. I disabled hardware acceleration on Flash content. Problem seems to be gone.

I had to go to the library today to get on the 'net (I have since figure out I can access it even though I am on the computer in safe mode...there is a 'safe mode with networking' option that I finally got to work).

I tried your fix, found the way to uncheck hardware acceleration in Adobe. That seemed to help, because on the next reboot, the page giving me the options to choose safe mode or start windows normally was in plain, clear, English (as opposed to gibberish). After unchecking that, I started Windows normally, then immediately got a 'there has been a serious error' popup box, which I dared not touch, because I was afraid if I closed that box, it would reboot my computer, as it has done previously. So I left that box onscreen, while I updated MSE and ran a scan (no threats, whew!).

I then went to Microsoft's site and tried to download a patch for that serious error popup box that comes on with every reboot but when I tried to run the patch, it would not let me. It said that the Service Pack version of the system installed is newer than the update I was applying to it. Says I can only install this update on a computer with no Service Packs. I was not about to uninstall the Service Pack (3.0) so I don't know what to do now.

Anyway, after about 20 minutes of running the computer in normal mode, my screen went black and that was that. Same as before. Even after unchecking hardware acceleration.

I am now logged in as 'safe mode with networking' so I have access to the 'net. It's my understanding that Windows firewall and MSE are both disabled in this mode. So that is just great. Catch-22. Can't find a solution without access to the internet, and putting my computer at risk if/when I access it in this mode.

I am going to check the virus forum to see if anyone has posted help there. Two days lost on this problem thus far, but glad to have at least use of it in safe mode. Anyone know how dangerous it is to connect to the 'net in "safe mode with networking"? Does Windows provide any protection at all in this mode.

Thanks all.

#3 noknojon


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Posted 25 April 2012 - 10:19 PM


Is now posting in AII and being looked after there -

#4 hamluis



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Posted 26 April 2012 - 06:32 AM

OP has open AII topic initiated 21 Apr, no idea why he posted his issues in different topic.


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