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Infected by more than one Trojan-Am I still?


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12 replies to this topic

#1 kamelia

kamelia

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Posted 25 April 2012 - 04:43 AM

Hello,

My Laptop (Dell + Windows XP) was hit by the following in March and 1st week of April:

  • QhostBen BG
  • Trojan downloader. Murlo (discoverd by Spydoctor but could not be deleted when identified as you have to buy Spydoctor)
  • Torjan Agent. UAGEN discovered & deleted by Malwarebytes
  • Torjan Cleaman SMA discovered & deleted by Trendmicro
  • Trojan.Fake AV discovered & deleted by Hitman Pro 36

I did run several times the following:

  • Trendmicro Maximum Security 2012 (I own it)
  • Malwarebytes
  • SuperAntiSypware
  • Hitman Pro 36 (trial version is expiring soon).

and no trojan has been detected since the last Trojan (Trojan Fake Av) was detected and deleted by Hitman Pro 36. BUT , I am not confident as I am not sure yet whether my laptop is clean. Besides, I would like to make sure that my external hard drive is also clean.

I feel my laptop is somehow slow when connecting to and browsing sites (even that no trojan has been detected)...

Thanks in advance in assisting me,

KK

Edited by Budapest, 25 April 2012 - 05:34 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 Broni

Broni

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Posted 26 April 2012 - 11:40 AM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 kamelia

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Posted 27 April 2012 - 06:16 AM

Thank you very much for getting back to me.

Since I have doubts that my external hard drive might be infected as I mentioned in my initial message, do you think I can run the scans you recommended for BOTH the computer AND the external drive. But then, I am anxious that my drive may not be infected and if I plug it to the laptop, it may get infected in case my dear computer is still infected...What do you think?


Please let me know so that I can start applying your solution..

Thanks ALOT,

KK

#4 Broni

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Posted 27 April 2012 - 10:55 AM

Install Panda USB Vaccine, or BitDefender’s USB Immunizer on your computer to protect it from any infected USB device.
Then you'll be safe to plug the drive in.

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#5 kamelia

kamelia
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Posted 28 April 2012 - 04:18 PM

Thank you very much. Here are the Logs of the Scans recommended.

========================================================================
Please note that I ran all the scans WITHOUT my external hard drive plugged to the laptop. If you see from the results below that my computer is clean from any viruses, can I install, after you get back to me, one of the two software you mentioned (Panda USB Vaccine, or BitDefender’s USB Immunizer)on the laptop to protect it from any infected USB device? If so, I will plug the external hard drive and scan it with TrendMicro/ Malwarebytes. Do you recommend me to scan the external hard drive with any other software besides the ones mentioned?

Also, as I have never used Panda USB Vaccine, or BitDefender’s USB Immunizer in the past, do you recommened me to immunize also all my USB drives in case my computer gets infected in the future (I would like to protect my USB drives from possible infection in the computer in the future.

Will the immunization of the computer and USB drives change/affect some files on both devices?

Sorry to ask you all these questions or for sounding confused..It is just because I have never used these "Vaccines" on my laptop or USB drives.

Last thing, I saw from the logs that there are some errors (application and system errors), is there any thing I have to do to correct these errors?

THANKS ALOT for assisting me


=========================================================================



1- SecurityCheck: Log

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Trend Micro Titanium Maximum Security 2012
Trend Micro Titanium
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware
Gmer
HijackThis 2.0.2
CCleaner
Java™ 6 Update 11
Out of date Java installed!
Adobe Flash Player 11.2.202.233
Mozilla Firefox (x86 en-US..)
Mozilla Thunderbird (2.0.0) Thunderbird Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Trend Micro AMSP coreServiceShell.exe
Trend Micro UniClient UiFrmWrk uiWatchDog.exe
Trend Micro AMSP coreFrameworkHost.exe
Trend Micro UniClient UiFrmWrk uiSeAgnt.exe
``````````End of Log````````````

=======================================================================================================

2- Farbar Service Scanner (FSS): Log

Farbar Service Scanner Version: 24-04-2012
Ran by KAMELIA (administrator) on 28-04-2012 at 11:10:48
Running from "C:\Documents and Settings\KAMELIA\Desktop\Bleeping Apr 2012"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is set to Disabled. The default start type is Auto.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
fssfltr(14) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3) tmeext(22)
0x1600000016000000150000000400000001000000020000000300000005000000060000000700000008000000090000000A0000000B0000000C0000000D0000000E0000000F0000001000000011000000120000001300000014000000


**** End of log ****

================================================================================================

3- MiniToolBox: Log

MiniToolBox by Farbar Version: 18-01-2012
Ran by KAMELIA (administrator) on 28-04-2012 at 11:15:43
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

Dell Wireless 1490 Dual Band WLAN Mini-Card = Wireless Network Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Ms.Kamelia
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : vc.shawcable.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-1D-09-A8-C6-6F

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : vc.shawcable.net
Description . . . . . . . . . . . : Dell Wireless 1490 Dual Band WLAN Mini-Card
Physical Address. . . . . . . . . : 00-1E-4C-67-28-D9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 64.59.144.92
64.59.144.93
64.59.150.135
Lease Obtained. . . . . . . . . . : Saturday, April 28, 2012 10:06:05 AM
Lease Expires . . . . . . . . . . : Sunday, April 29, 2012 10:06:05 AM
Server: pd2nsc3.st.vc.shawcable.net
Address: 64.59.144.92

Name: google.com
Addresses: 173.194.33.4, 173.194.33.14, 173.194.33.9, 173.194.33.5
173.194.33.0, 173.194.33.6, 173.194.33.2, 173.194.33.3, 173.194.33.7
173.194.33.1, 173.194.33.8


Pinging google.com [173.194.33.4] with 32 bytes of data:

Request timed out.
Reply from 173.194.33.4: bytes=32 time=19ms TTL=56

Ping statistics for 173.194.33.4:
Packets: Sent = 2, Received = 1, Lost = 1 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 19ms, Average = 19ms
Server: pd2nsc3.st.vc.shawcable.net
Address: 64.59.144.92

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Addresses: 72.30.38.140, 209.191.122.70, 98.139.183.24


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=86ms TTL=55
Reply from 72.30.38.140: bytes=32 time=167ms TTL=55

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 167ms, Average = 126ms
DNS request timed out.
timeout was 2 seconds.
Server: pd2nsc4.st.vc.shawcable.net
Address: 64.59.144.93

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===============================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 09 a8 c6 6f ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
0x3 ...00 1e 4c 67 28 d9 ...... Dell Wireless 1490 Dual Band WLAN Mini-Card - Packet Scheduler Miniport
===============================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.101 192.168.1.101 30
192.168.1.0 255.255.255.0 192.168.1.101 192.168.1.101 25
192.168.1.101 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.101 192.168.1.101 25
224.0.0.0 240.0.0.0 192.168.1.101 192.168.1.101 25
255.255.255.255 255.255.255.255 192.168.1.101 2 1
255.255.255.255 255.255.255.255 192.168.1.101 192.168.1.101 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Program Files\Bonjour\mdnsNSP.dll [147456] (Apple Inc.)
Catalog5 02 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/28/2012 10:26:04 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/28/2012 10:13:55 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/27/2012 00:10:02 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/27/2012 11:58:19 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/26/2012 04:17:02 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/26/2012 04:04:25 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/25/2012 01:02:17 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/24/2012 11:57:05 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/24/2012 11:44:23 AM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.

Error: (04/23/2012 00:23:22 PM) (Source: PerfNet) (User: )
Description: Unable to open the Server service. Server performance data
will not be returned. Error code returned is in data DWORD 0.


System errors:
=============
Error: (04/28/2012 10:05:35 AM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%3

Error: (04/28/2012 10:05:35 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (04/27/2012 11:50:30 AM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%3

Error: (04/27/2012 11:50:30 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (04/26/2012 04:00:11 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%3

Error: (04/26/2012 04:00:11 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (04/26/2012 08:36:36 AM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%3

Error: (04/26/2012 08:36:36 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058

Error: (04/25/2012 11:39:57 PM) (Source: Service Control Manager) (User: )
Description: The SupportSoft Sprocket Service (dellsupportcenter) service failed to start due to the following error:
%%3

Error: (04/25/2012 11:39:57 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1058


Microsoft Office Sessions:
=========================
Error: (04/28/2012 10:26:04 AM) (Source: PerfNet)(User: )
Description:

Error: (04/28/2012 10:13:55 AM) (Source: PerfNet)(User: )
Description:

Error: (04/27/2012 00:10:02 PM) (Source: PerfNet)(User: )
Description:

Error: (04/27/2012 11:58:19 AM) (Source: PerfNet)(User: )
Description:

Error: (04/26/2012 04:17:02 PM) (Source: PerfNet)(User: )
Description:

Error: (04/26/2012 04:04:25 PM) (Source: PerfNet)(User: )
Description:

Error: (04/25/2012 01:02:17 PM) (Source: PerfNet)(User: )
Description:

Error: (04/24/2012 11:57:05 AM) (Source: PerfNet)(User: )
Description:

Error: (04/24/2012 11:44:23 AM) (Source: PerfNet)(User: )
Description:

Error: (04/23/2012 00:23:22 PM) (Source: PerfNet)(User: )
Description:


=========================== Installed Programs ============================

AC3Filter (remove only)
Adobe Flash Player 11 ActiveX (Version: 11.2.202.233)
Adobe Flash Player 11 Plugin (Version: 11.2.202.233)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Shockwave Player 11.5 (Version: 11.5)
Advanced Audio FX Engine
Advanced SystemCare 5 (Version: 5.2.0)
Advanced Video FX Engine
Apple Mobile Device Support (Version: 1.1.4.7)
Apple Software Update (Version: 2.0.2.92)
Athan Basic 4.1
BadCopy Pro
Bonjour (Version: 1.0.104)
Broadcom Management Programs (Version: 10.15.03)
Browser Address Error Redirector (Version: 1.00.0000)
CCleaner (Version: 3.17)
ClearType Tuning Control Panel Applet (Version: 1.01.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HDA D330 MDC V.92 Modem
Dell DataSafe Online (Version: 1.0.21)
Dell Support Center (Version: 3.1.5907.39)
Dell System Restore (Version: 2.00.0000)
Dell Webcam Center
Dell Webcam Manager
Dell Wireless WLAN Card (Version: 4.100.15.8)
Digital Line Detect (Version: 1.21)
Documentation & Support Launcher (Version: 1.00.0000)
EndNote (Version: 7.0)
Games, Music, & Photos Launcher (Version: 1.00.0000)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.111)
GoToMeeting 4.1.0.366
HijackThis 2.0.2 (Version: 2.0.2)
IHMC CmapTools v5.03 (Version: 5.0.0.3)
Intel® Graphics Media Accelerator Driver
IntelliSonic Speech Enhancement (Version: 2.1.37)
Internet Service Offers Launcher (Version: 1.00.0000)
IrfanView (remove only)
ISI ResearchSoft - Export Helper
iTunes (Version: 7.6.2.9)
Java™ 6 Update 11 (Version: 6.0.110)
Laptop Integrated Webcam Driver (1.03.02.0719)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MediaDirect (Version: 4.7)
Mendeley Desktop 0.9.6.3 (Version: 0.9.6.3)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3514)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.05.0818)
Modem Diagnostic Tool (Version: 1.0.20.0)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
Mozilla Thunderbird (2.0.0.24) (Version: 2.0.0.24 (en-US))
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
MSXML4SP2 (Version: 1.00.0000)
Musicmatch for Windows Media Player (Version: 0.00.000)
Netscape Navigator (9.0.0.5) (Version: 9.0.0.5 (en-US))
NetWaiting (Version: 2.5.44)
Nitro Reader 2 (Version: 2.1.0.13)
Octoshape add-in for Adobe Flash Player
Opera 9.25 (Version: 9.25)
OutlookAddinSetup (Version: 1.0.0)
PASW Statistics 18 (Version: 18.0.0)
PDFCreator (Version: 1.2.3)
PrimoPDF -- brought to you by Nitro PDF Software (Version: 5)
QuickSet (Version: 8.3.10)
QuickTime (Version: 7.50.61.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Rhapsody Player Engine (Version: 1.0.604)
Roxio Creator Audio (Version: 3.3.0)
Roxio Creator BDAV Plugin (Version: 3.3.0)
Roxio Creator Copy (Version: 3.3.0)
Roxio Creator Data (Version: 3.3.0)
Roxio Creator DE (Version: 3.3.0)
Roxio Creator Tools (Version: 3.3.0)
Roxio Drag-to-Disc (Version: 9.0)
Roxio Express Labeler (Version: 2.1.0)
Roxio MyDVD DE (Version: 9.0.116)
Roxio Update Manager (Version: 3.0.0)
SanDisk TransferMate
Segoe UI (Version: 14.0.4327.805)
Skype™ 5.5 (Version: 5.5.124)
Soap 3.0 Toolkit (Version: 1.00.0000)
Sonic Activation Module (Version: 1.0)
SPSS 16.0 for Windows (Version: 16.0.1)
SUPERAntiSpyware (Version: 5.0.1144)
Trend Micro Titanium (Version: 5.00)
Trend Micro Titanium Maximum Security 2012 (Version: 5.2)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
VLC media player 2.0.1 (Version: 2.0.1)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Format Runtime
Windows Media Player 10
Windows Media Player 10 (Version: 9.00.3636)
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WinZip 11.2 (Version: 11.2.8094)
WOT for Internet Explorer (Version: 11.11.7.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 53%
Total physical RAM: 2037.97 MB
Available physical RAM: 948.92 MB
Total Pagefile: 3929.98 MB
Available Pagefile: 2824.63 MB
Total Virtual: 2047.88 MB
Available Virtual: 1965.47 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:143.36 GB) (Free:41.97 GB) NTFS

========================= Users: ========================================

User accounts for \\MS. KAMELIA

Administrator KAMELIA Guest
HelpAssistant SUPPORT_388945a0


**** End of log ****

=============================================================

Edited by kamelia, 28 April 2012 - 04:53 PM.


#6 kamelia

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Posted 28 April 2012 - 04:25 PM

4- Malwarebytes: Log

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.28.05

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
KAMELIA :: Ms.Kamelia [administrator]

4/28/2012 11:23:46 AM
mbam-log-2012-04-28 (11-23-46).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 217557
Time elapsed: 16 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

===============================================================================================

5- aswMBR: Log

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-28 11:58:18
-----------------------------
11:58:18.250 OS Version: Windows 5.1.2600 Service Pack 3
11:58:18.250 Number of processors: 2 586 0xF0D
11:58:18.250 ComputerName: Ms. Kamelia UserName:
11:58:30.859 Initialize success
12:06:26.093 AVAST engine defs: 12042801
12:07:01.953 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-e
12:07:01.953 Disk 0 Vendor: FUJITSU_MHY2160BH 0085000B Size: 152627MB BusType: 3
12:07:02.015 Disk 0 MBR read successfully
12:07:02.031 Disk 0 MBR scan
12:07:02.171 Disk 0 unknown MBR code
12:07:02.203 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 78 MB offset 63
12:07:02.265 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 146804 MB offset 160650
12:07:02.296 Disk 0 Partition - 00 0F Extended LBA 2557 MB offset 300833190
12:07:02.343 Disk 0 Partition 3 00 DB CP/M / CTOS Dell 8.0 3176 MB offset 306070380
12:07:02.421 Disk 0 Partition 4 00 DD MSWIN4.1 2557 MB offset 300833253
12:07:02.484 Disk 0 scanning sectors +312576705
12:07:02.671 Disk 0 scanning C:\WINDOWS\system32\drivers
12:07:29.562 Service scanning
12:08:05.468 Modules scanning
12:08:15.515 Disk 0 trace - called modules:
12:08:15.546 ntkrnlpa.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll pciide.sys PCIIDEX.SYS
12:08:15.546 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a37cab8]
12:08:15.546 3 CLASSPNP.SYS[ba108fd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-e[0x8a2d8d98]
12:08:17.312 AVAST engine scan C:\WINDOWS
12:08:29.656 AVAST engine scan C:\WINDOWS\system32
12:14:29.640 AVAST engine scan C:\WINDOWS\system32\drivers
12:15:07.796 AVAST engine scan C:\Documents and Settings\KAMELIA
13:42:43.984 AVAST engine scan C:\Documents and Settings\All Users
13:52:15.968 Scan finished successfully
13:52:50.687 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\KAMELIA\Desktop\Bleeping Apr 2012\MBR.dat"
13:52:50.734 The log file has been saved successfully to "C:\Documents and Settings\KAMELIA\Desktop\Bleeping Apr 2012\aswMBR.txt"

Edited by kamelia, 28 April 2012 - 04:26 PM.


#7 Broni

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Posted 28 April 2012 - 04:52 PM

All looks perfectly clean so far.

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#8 kamelia

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Posted 29 April 2012 - 03:51 AM

I downloaded and ran Temp File Cleaner (TFC)as instructed. I then scanned the laptop with the ESET Online Scanner after disabling my antivirus program (Trendmicro).
One threat was found:Win32/Toolbar.Widgi application.

Here is a copy/paste of the report of ESET:

C:\Program Files\PDFCreator\Toolbar\pdfforge Toolbar_setup.exe Win32/Toolbar.Widgi application deleted - quarantined

======================================
How to remove any registry entries created by Widgi and how to prevent re-infection. Thanks

Edited by kamelia, 29 April 2012 - 03:53 AM.


#9 Broni

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Posted 29 April 2012 - 02:04 PM

Leave registry alone.
Some security tips listed toward the end of this post.

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

===============================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) weekly.

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

11. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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#10 kamelia

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Posted 29 April 2012 - 05:57 PM

I reached step 7 and installed Secunia Personal Software Inspector (PSI). When I cliqued "open Secunia PSI" from the tray icon to see how the interface looks like and to have an idea of the functionality of this tool, I have a window that it is all white and it disappears quickly. I uninstalled and installed PSI. I still have the same issue. I cannot access the interface but when I point my mouse to the PSI icon in the tray, I can read Secunia PSI 89% Secunia System Score meaning it is running. What is the issue?

I would like to see something like this:

http://secunia.com/?action=fetch&filename=psi_dashboard.png

instead I have this kind of window but all white and disappearing after few seconds.

Help, please?

Thanks,

K

#11 Broni

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Posted 29 April 2012 - 06:04 PM

I suggest you ask your question at Secunia forum: http://secunia.com/community/forum/
Very friendly people there.

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#12 kamelia

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Posted 30 April 2012 - 12:01 AM

Thank you very much Broni for assisting me. :clapping: :clapping: I did post my question regarding Secunia in the forum you mentioned. Somebody else already posted the same problem I have.

I am very happy that my laptop is now clean :thumbsup: . Thank you thank you! :thumbup2:

I followed the security tips you mentioned in your last post. Part of avoiding re-infection in the future, I would like to ask one final question, you mentioned before Panda USB Vaccine and BitDefender’s USB Immunizer. Now that my dear computer is clean, can I now install one of these two and immunize my laptop in case one of my USB drives is (will be) infected. Once I do that and plug my USB drive, I would like to check that this drive is as clean as my laptop. Besides Trendmicro, malwarebytes, superantispyware that I have installed on the computer, are there any other software I should run on the external drives. As I have never used Panda USB Vaccine or BitDefender’s USB Immunizer, do these two also allow immunizing USB drives to avoid them being infected by any virus that could hit the computer in the future?

Thank you so much for your help,

KK

Edited by kamelia, 30 April 2012 - 12:27 AM.


#13 Broni

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Posted 30 April 2012 - 07:28 PM

You're very welcome Posted Image

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