Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

went to bed with a working computer and woke up without one


  • Please log in to reply
7 replies to this topic

#1 thedon01

thedon01

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:47 AM

Posted 25 April 2012 - 12:42 AM

i started a thread over at majorgeeks, but i haven't had much feedback so i hope i can get some answers and fixes here.

Issue 1:
the other night (4-21-12) i couldn't get an external seagate drive to eject properly so i shut my computer down. When i woke up i tried turning on the computer and it wouldn't load into the bios. i began disconnecting all devices (external HDD, keyboard, etc), still didn't solve the problem. I later solved the issue by tinkering with the RAM sticks. Computer now loads into windows xp. I'm not sure if it's relevant, but in case it is i wanted to include the details.

Issue 2 (network related)
Since that morning (4-22-12) i haven't been able to connect the pc to the internet. The computer is always hardwired to my wireless router (linksys WRT54G) and i'm using a Scientific Atlanta DPC2100 modem from Time Warner. I'm sending packets, but not receiving, thus getting a limited to no connectivity error.

Things i've done that have resulted in the same problem:
1. Connected the problematic pc via Ethernet (on board) to the modem/router.
2. Installed a pci network card and drivers and tried to connect to modem/router.
3. connected pc to modem via usb.
4. uninstalled and reinstalled the drivers for the modem, for the on board network card, and the pci network card.
5. Performed a System Restore to a week ago.
6. Plugged AC cords into different outlets
7. Tried different Ethernet and USB cables
8. Power cycled everything
9. Majorgeeks instruction #1

Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In Registry Editor, locate the following keys, right-click each key, and then click Delete:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2

When you are prompted to confirm the deletion, click Yes.
Close the Registry Editor.

Locate the Nettcpip.inf file in C:\WINDOWS\inf and then open the file in Notepad.
Locate the [MS_TCPIP.PrimaryInstall] section. Change the Characteristics = 0xA0 entry by replacing 0xA0 with 0x80. Save the file. Exit Notepad.
In Control Panel, double-click Network Connections, right-click Local Area Connection, and then select Properties.
On the General tab, click Install, select Protocol, and then click Add.
In the Select Network Protocols window, click Have Disk.
In the Copy manufacturer's files from text box, type C:\WINDOWS\inf, and then click OK.
Select Internet Protocol (TCP/IP), and then click OK. It will report as unsigned, this is the one we want! Do not choose Microsoft TCP/IP v6!

Note This step returns you to the Local Area Connection Properties screen. However, the Uninstall button is now available.
Select Internet Protocol (TCP/IP), click Uninstall, and then click Yes.
You will be asked to reboot your PC for the changes to take affect, go ahead and do this now.

Once you have rebooted...
In Control Panel, double-click Network Connections, right-click Local Area Connection, and then select Properties.
On the General tab, click Install, select Protocol, and then click Add.
In the Select Network Protocols window, click Have Disk.
In the Copy Manufacturer's files from text box, type C:\WINDOWS\inf, and then click OK.
Select Internet Protocol (TCP/IP), and then click OK.
Restart your computer.
Test your Internet connectivity.

the inf file was actually in C:\WINNT not C:\WINDOWS
http://forums.majorgeeks.com/showthread.php?p=1733073#post1733073

10. Majorgeeks instruction #2
First, I would check that the router is issuing an IP and DNS properly. I'm guessing this is where the problem is because of the limited connectivity message and that another PC can access the net.

You can stop at whatever step below fails to give the proper response.

Start > Run > type cmd and click ok. At the prompt type and enter the command -
ipconfig /all
The default IP for that router is 192.168.1.1. Your computer likely has an IP close to 192.168.1.2 and the DNS server as 192.168.1.1 or maybe 192.168.100.1
The section to pay attention to should look like this:
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.29.27
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.29.1
DHCP Server . . . . . . . . . . . : 192.168.29.1
DNS Servers . . . . . . . . . . . : 192.168.29.1

Next, I would ping the modem. The default IP for your modem is 192.168.100.1. The command to type and enter at the prompt is -
ping 192.168.100.1

If all went well I would ping a public DNS server
ping 4.2.2.2

And then ping a site
ping google.com

The step that fails should tell where the issue is. If in ipconfig you show DHCP as NO, then it is disabled or the service isn't running.
http://forums.majorgeeks.com/showthread.php?p=1733174&posted=1#post1733174

My Results were:

Windows IP Configuration:
Host Name.................:Gateway-clteqjg
Primary DNS Suffix.......:
Node Type.................:Unknown
IP Routing Enabled......:No
WINS proxy enabled.....No

Ethernet Adpater Local Area Connection:

Physical Address........................:00-C0-F1-E0-5B-CD
DHCP enabled............................:Yes
Autoconfiguration enabled:..........:Yes
Autoconfiguration IP Address.......:169.254.188.124
Subnet Mask.............................:255.255.0.0
Default Gateway........................:

Ping 192.168.100.1 results:
Pinging 192.168.100.1 with 32 bytes of data
Destination unreachable
Destination unreachable
Destination unreachable
Destination unreachable
Ping statistics for 192.168.100.1
Packets: Sent = 4, received = 0, lost = 4 (100% loss)

Ping 4.2.2.2 results:
Same results as pinging 192.168.100.1

Ping google.com results:
ping request could not find host google.com. please check the name and try again.

11. Followed Majorgeeks malware procedures and came back with clean logs in avast, SAS, MBAM, Combofix, MGTools, and Rootrepeal.

Things i've done that have had success:

1. Connected a 2nd pc to modem via Ethernet and was able to access the internet.
2. Connected a 2nd pc to the router via Ethernet and was able to access the internet.

Problematic PC Specs:

Pentium 4 3.0GHZ
160GB RAM
3.0GB RAM
Windows XP SP3

Thank you to anyone who takes the time to assist me in solving this problem, i'd love to avoid reformatting if possible. Thank you!

Edited by thedon01, 25 April 2012 - 12:49 AM.


BC AdBot (Login to Remove)

 


#2 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
  • 6,116 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ohio
  • Local time:12:47 PM

Posted 25 April 2012 - 01:04 AM

Please look at this thread and run minitoolbox and post the results
Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +

#3 thedon01

thedon01
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:47 AM

Posted 25 April 2012 - 01:16 AM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 25-04-2012 at 02:08:49
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : gateway-clteqjg

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-0C-F1-E0-5B-CD

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IP Address. . . : 169.254.188.124

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0c f1 e0 5b cd ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 169.254.188.124 169.254.188.124 20
169.254.188.124 255.255.255.255 127.0.0.1 127.0.0.1 20
169.254.255.255 255.255.255.255 169.254.188.124 169.254.188.124 20
224.0.0.0 240.0.0.0 169.254.188.124 169.254.188.124 20
255.255.255.255 255.255.255.255 169.254.188.124 169.254.188.124 1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/24/2012 01:22:52 PM) (Source: JavaQuickStarterService) (User: )
Description: Unable to create JQS API server: socket() failed (Socket error 10044)

Error: (04/22/2012 06:57:09 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.

Error: (04/22/2012 06:57:09 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing. HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

Error: (04/22/2012 00:30:25 AM) (Source: Application Hang) (User: )
Description: Hanging application Xbox Backup Creator.exe, version 2.9.0.350, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/22/2012 00:30:25 AM) (Source: Application Hang) (User: )
Description: Hanging application Xbox Backup Creator.exe, version 2.9.0.350, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/19/2012 02:52:51 PM) (Source: Application Hang) (User: )
Description: Hanging application wmplayer.exe, version 11.0.5721.5145, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/17/2012 11:40:31 AM) (Source: Application Hang) (User: )
Description: Hanging application wmplayer.exe, version 11.0.5721.5145, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/16/2012 03:09:38 PM) (Source: Application Hang) (User: )
Description: Hanging application wmplayer.exe, version 11.0.5721.5145, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/08/2012 10:31:31 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 11.0.0.4454, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/06/2012 03:38:40 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module avisplitter.ax, version 1.3.1290.0, fault address 0x00023918.
Processing media-specific event for [explorer.exe!ws!]


System errors:
=============
Error: (04/24/2012 11:04:07 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 480 minutes.
NtpClient has no source of accurate time.

Error: (04/24/2012 11:04:07 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 480
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (04/24/2012 07:04:07 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 240 minutes.
NtpClient has no source of accurate time.

Error: (04/24/2012 07:04:07 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 240
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (04/24/2012 05:04:07 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 119 minutes.
NtpClient has no source of accurate time.

Error: (04/24/2012 05:04:07 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 120
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (04/24/2012 04:04:07 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 60 minutes.
NtpClient has no source of accurate time.

Error: (04/24/2012 04:04:07 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 60
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (04/24/2012 03:34:07 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 29 minutes.
NtpClient has no source of accurate time.

Error: (04/24/2012 03:34:07 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 16%
Total physical RAM: 3160.73 MB
Available physical RAM: 2629.62 MB
Total Pagefile: 5049.82 MB
Available Pagefile: 4658.52 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.79 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:149.05 GB) (Free:123.48 GB) NTFS
9 Drive j: (KINGSTON) (Removable) (Total:14.91 GB) (Free:13.76 GB) FAT32

========================= Users: ========================================

User accounts for \\GATEWAY-CLTEQJG

Administrator Guest HelpAssistant
Owner SUPPORT_388945a0


**** End of log ****

#4 thedon01

thedon01
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:47 AM

Posted 25 April 2012 - 01:27 AM

Gateway computer (not sure of the model # but it's at least 8 years old)
connected via ethernet cable to router
linksys WRT54G
im using road runner (cable connection) from time warner

Edited by thedon01, 25 April 2012 - 01:41 AM.


#5 thedon01

thedon01
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:47 AM

Posted 25 April 2012 - 09:54 AM

any suggestions?

#6 Fozzies

Fozzies

  • Members
  • 35 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:47 AM

Posted 25 April 2012 - 05:07 PM

Is dhcp turned off om your router?

#7 thedon01

thedon01
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:11:47 AM

Posted 25 April 2012 - 05:16 PM

how do i find that out? I'm not able to access the settings

#8 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
  • 6,116 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ohio
  • Local time:12:47 PM

Posted 25 April 2012 - 10:31 PM

Sorry kind of a busy day today.

Please download THIS file and run it on the problem computer. This should clear up the issue.

Edited by Sneakycyber, 25 April 2012 - 10:33 PM.

Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users