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Network / router problems


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#1 3boysmom

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Posted 24 April 2012 - 03:29 PM

Our setup:

Desktop is Dell with Win. XP and is wired. 2 laptops are HP…one is Win. 7 and the other is vista…and both are wireless. We also have 2 xbox’s… older one is wired and newer one is wireless. Wireless laptops and wireless xbox are all within 15 feet from the router and wired xbox is about 25 to 30 feet. All are in a single level home. We have Charter Cable internet.

Here is my MiniToolBox report:

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 24-04-2012 at 14:50:17
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® 82562V-2 10/100 Network Connection = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : WALKER-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection
Physical Address. . . . . . . . . : 00-1D-09-89-32-11
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Tuesday, April 24, 2012 2:00:56 PM
Lease Expires . . . . . . . . . . : Wednesday, April 25, 2012 2:00:56 PM
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.225.103, 74.125.225.100, 74.125.225.110, 74.125.225.104
74.125.225.101, 74.125.225.105, 74.125.225.96, 74.125.225.97, 74.125.225.102
74.125.225.99, 74.125.225.98


Pinging google.com [74.125.225.67] with 32 bytes of data:

Reply from 74.125.225.67: bytes=32 time=62ms TTL=52
Reply from 74.125.225.67: bytes=32 time=61ms TTL=52

Ping statistics for 74.125.225.67:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 61ms, Maximum = 62ms, Average = 61ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 72.30.38.140, 209.191.122.70, 98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:

Reply from 98.139.183.24: bytes=32 time=198ms TTL=45
Reply from 98.139.183.24: bytes=32 time=199ms TTL=45

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 198ms, Maximum = 199ms, Average = 198ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1d 09 89 32 11 ...... Intel® 82562V-2 10/100 Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/24/2012 10:08:36 AM) (Source: Application Hang) (User: )
Description: Hanging application DVDFab.exe, version 8.1.1.2, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/24/2012 10:02:35 AM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown

Error: (04/24/2012 09:04:39 AM) (Source: Application Hang) (User: )
Description: Hanging application NETGEARGenie.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/22/2012 09:28:53 PM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.

Error: (04/22/2012 11:24:46 AM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.

Error: (04/21/2012 11:58:00 PM) (Source: Application Error) (User: )
Description: Faulting application explorer.exe, version 6.0.2900.5512, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x000108f3.
Processing media-specific event for [explorer.exe!ws!]

Error: (04/18/2012 09:30:36 PM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.

Error: (04/15/2012 09:30:33 PM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.

Error: (04/13/2012 08:56:29 AM) (Source: MsiInstaller) (User: Colton)Colton
Description: Product: Java™ 6 Update 31 -- Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (04/11/2012 09:30:25 PM) (Source: Lavasoft Ad-Aware Service) (User: )
Description: Only one instance of service process is allowed.


System errors:
=============
Error: (04/24/2012 10:00:47 AM) (Source: Service Control Manager) (User: )
Description: The AVG Free8 E-mail Scanner service failed to start due to the following error:
%%2

Error: (04/24/2012 10:00:47 AM) (Source: Service Control Manager) (User: )
Description: The HIPS Firewall Helper service failed to start due to the following error:
%%3

Error: (04/24/2012 10:00:47 AM) (Source: Service Control Manager) (User: )
Description: The HIPS Configuration Interpreter service failed to start due to the following error:
%%3

Error: (04/22/2012 11:19:15 AM) (Source: System Error) (User: )
Description: Error code 000000c2, parameter1 00000007, parameter2 00000cd4, parameter3 03730000, parameter4 89ffd008.

Error: (04/22/2012 11:16:22 AM) (Source: Service Control Manager) (User: )
Description: The AVG Free8 E-mail Scanner service failed to start due to the following error:
%%2

Error: (04/22/2012 11:16:22 AM) (Source: Service Control Manager) (User: )
Description: The HIPS Firewall Helper service failed to start due to the following error:
%%3

Error: (04/22/2012 11:16:22 AM) (Source: Service Control Manager) (User: )
Description: The HIPS Configuration Interpreter service failed to start due to the following error:
%%3

Error: (04/22/2012 11:16:22 AM) (Source: Service Control Manager) (User: )
Description: The TrueVector Internet Monitor service failed to start due to the following error:
%%1053

Error: (04/22/2012 11:16:21 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the TrueVector Internet Monitor service to connect.

Error: (04/22/2012 06:17:32 AM) (Source: DCOM) (User: Colton)
Description: Unable to start a DCOM Server: {022105BD-948A-40C9-AB42-A3300DDF097F}.
The error:
"%%2"
Happened while starting this command:
"C:\Documents and Settings\Colton\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" -Embedding


Microsoft Office Sessions:
=========================
Error: (02/08/2012 11:53:21 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 183756 seconds with 1860 seconds of active time. This session ended with a crash.


========================= Memory info: ===================================

Percentage of memory in use: 68%
Total physical RAM: 2046.1 MB
Available physical RAM: 634.54 MB
Total Pagefile: 3938.21 MB
Available Pagefile: 2580.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1980.76 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.7 GB) (Free:146.69 GB) NTFS

========================= Users: ========================================

User accounts for \\WALKER-PC

Administrator ASPNET Bryson
Colton Guest HelpAssistant
Luke Monte Owner
SUPPORT_388945a0


**** End of log ****


My boys were having lots of lagging issues when playing Xbox (one or both) so I decided to get a new router in hopes that it would help since our other router was older. It was a Linksys. I bought a Netgear N600 dual band router to replace it. After installing it, we had more problems than ever. Whenever one of the boys would get on their xbox live account, it would kick us off out laptops or we were unable to get on. The wired desktop would work fine though. I asked about it where I purchased it and was told that maybe because it is more powerful than the old one, it is giving all the “signal” (not sure of the correct word) to the device that requires the most which is the xbox. He then suggested to try the Netgear n300 saying this one should be just as good so I did and I’m having the same issues with this router as the 1st new one. It will also kick us off for no apparent reason and the router does not show up on the laptops when we try to re connect so I have to unplug the router and plug it back in to get it to show up on our laptops again. This happens several times a day. I started wondering is maybe there is an issue between the router and the modem since the RCA modem is quite old. I am also wondering if I just need to upgrade our service. We now have 15 megs and was advised to go to 30 and maybe that would solve the problem. I am willing to do that if that’s the problem but being a stay home mom, I don’t want to spend the extra money every month if something else will take care of this issue such as a new modem. I’m also debating between taking this router back and getting a wireless modem instead or going with separate router and modem. Anyone have any suggestions as to what I should try first or other advice? I sure would appreciate it as this is getting very frustrating.

Thanks

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#2 NpaMA

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Posted 24 April 2012 - 05:15 PM

A couple things straight off:
-Any router should work without issues. The guy telling you to "downgrade" to the N300 makes no sense. Well the Linksys *could* be bad but the N600 to N300 makes no sense whatsoever.
-You do not need to upgrade to 30mbps to fix this. It's completely unrelated to the lag problem and now the router problem. Gaming only takes roughly 256kbps to play on.

With the network disappearing it makes me believe it may have something to do with the settings enabled on the router. Is it's security set to WEP, WPA(2), or turned off? You can check this in the router's admin panel. For Netgear the default should be http://192.168.1.1 with the username "admin" and no password. Once you're in that, look for wireless security and make sure all devices match up correctly (same security type, passphrase/code, etc.).

Another possible thing could be interference on the router channel. Try changing the router channel +/- 3 from where it is currently. This can also be done in the router's control panel @ 192.168.1.1 under the section "Wireless Settings".

Also, once you login to the router at the 192.168.1.1 IP, it should attempt to check for new firmware. See if it has an update available and if so, allow it to update.

Edited by NpaMA, 24 April 2012 - 05:17 PM.


#3 3boysmom

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Posted 24 April 2012 - 08:26 PM

sorry it took me so long to respond. We had violin lessons and then a soccer game. :)

As far as the downgrade...I was just going to exchange the N600 for another one and he said that the N300 would be just as good and it cost less and it was the the one he used without any issues and he also said that Charter wouldn't use the whole 600 anyway so I guess that's why he suggested the N300.

It's good to know that I don't need to upgrade to the 30mbps. I thought for sure I was going to have to do that since charter and the guy at the store both told me that I needed to. So the 15 mbps should be able to handle both xbox's being played online and two wireless lap tops being used (no downloading...just surfing) and maybe the desktop all at the same time right?


Security is set to: WPA2-PSK [AES]

There was a router channel setting in "Setup" "Wireless Setup" then "Wireless Network" that was set to Auto. Is this the right place and should I change it to 03?

I already updated the firmware but I checked it again just in case and it says no new firmware.

Only problem I had....you said "Once you're in that, look for wireless security and make sure all devices match up correctly (same security type, passphrase/code, etc.)" I couldn't find anywhere that showed the devices and what their security type, passphrase etc. were. Can you tell me specifically where to look for that? I searched all over and couldn't find it. I did have to unplug and plug back in the router since my son was on the xbox, to make sure our laptops were connected but i still couldn't find them. I understood that I could do that from the desktop while at the router website you directed me to. Is that correct or do I need to look for that info on the laptops? Also, I got to where you were directing me by typing in routerlogin.net rather than the ip address you gave me and it took me to the same place.

Thanks for all your help. I really appreciate it! :)

Edited by 3boysmom, 24 April 2012 - 08:27 PM.


#4 kisk

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Posted 24 April 2012 - 08:59 PM

Was there anything added to your Cable connection around the time this started happening? Such as new TVs, cable/dvr/hd boxes, etc? It somewhat sounds like you could have a signal issue -- which would be something the cable company would have to help you with. Basically, you have a certain signal strength that is sent to your house. The more devices you hook up (TVs, cable boxes, modems, etc) this signal drops. You might check with Charter and see if they can come out and test your signal strength. If this is the issue, you can get them to run a dedicated line to your house just for internet which should solve the dropped connection issues.

We now have 15 megs and was advised to go to 30 and maybe that would solve the problem.


15 MBits is plenty for gaming unless your kids have tons of torrents seeding or something. Disconnections like you speak of has nothing to do with the line speed.

Good luck and let us know! :thumbup2:
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#5 3boysmom

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Posted 24 April 2012 - 09:22 PM

Thanks for your response Kisk. We did upgrade our service with Charter in December. Went from expanded basic to HD and got a DVR with it and changed our land line to them also in the bundle we purchased but the dropping internet issue we are having now just started happening about 2 1/2 weeks ago...right after I installed the new router. I guess my husband did go get a new hd box from them for another tv we have about a month ago or so but that was still while we had the old linksys router. I did do a speed test that was offered on the router software and it was fine. It was at least 15 and sometimes 16 or 17 on subsequent tests. Is this not an accurate number for some reason? Editing to add....I re-read what you wrote and realize you were talking about signal strength, not speed. sorry

When I called Charter a couple days ago, the lady was saying I needed 30 mbps ($10 more a month) and that I should rent one of their routers (at another additional 10.00 month) and that would give me 5 "slots" for our house instead of just the "one" slot we are sharing now. So I'm pretty sure that's is what they will try to talk me into. Do you have any idea if they charge to come out and test the strentgh?

I've read and heard the word Torrents a lot but don't understand it or what it is. They play Black Ops, MW3 and Halo Reach on xbox live and that's about it. One does listen to music online sometimes but not often.

When you say line speed has nothing to do with disconnection, does that mean the Staples guy was wrong in telling me that because the new router is stronger, it is sending all it's "power" to the thing that needs the most? Sorry for the wording. I don't know the correct terminology for some of this stuff. :)

Edited by 3boysmom, 24 April 2012 - 09:38 PM.


#6 kisk

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Posted 24 April 2012 - 09:54 PM

Not sure how Charter handles their charges, but they *SHOULD* come out and check the lines and signal strength for free. If they want to charge you for it, make a stink big enough and they will do it for free. Trust me, some of these cable companies will try to squeeze every dime out of you they can. Demand for them to come out and check on the equipment you pay them monthly for :thumbup2:

Being that you were having these issues even before you bought your new router I would think its not the router. You could try upgrading the firmware on the router though for save measure. Here is a good starting place to enter in your exact model number: http://support.netgear.com/app/

You'll download the firmware to your computer, then access your router from a WIRED connection. There is a section in the router settings to upgrade the firmware. Note this will reset all of your settings, so you will have to re-setup the wireless encryption.
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#7 3boysmom

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Posted 24 April 2012 - 10:22 PM

No disconnection issues before buying the new router...just lagging issues for the kids. I just assumed it was the linksys. (WRT5462 v1) Disconnecting issues started directly after new router was installed but a few months AFTER charter bundle upgrade.

I did up grade the firmware with no change. What did you mean by "so you will have to re-setup the wireless encryption." I just installed the router when I purchased it. I didn't do any encryption setup that I remember. Is there something I should have done different? Sorry to sound so dumb. I can add memory and install new hard drives etc. but this networking stuff I really don't understand well. :wacko:

Edited by 3boysmom, 24 April 2012 - 10:23 PM.


#8 3boysmom

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Posted 26 April 2012 - 08:27 AM

Anyone have a next step for me? :huh:

#9 kisk

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Posted 26 April 2012 - 09:22 AM

Ok, does sound like something is funny with the router.

Where is the router located in the house in relation to all your wireless devices? Ideally, you want the router somewhat in the center of the home. Not a requirement but can help out with dropped connections.

Also, the location of the router in the room.. is it sitting next to any other electronics? Having the router right next to other electronics (including computer) could cause interference with the wireless signal.
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#10 3boysmom

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Posted 26 April 2012 - 10:01 AM

Thanks for the reply! Our house is not big (about 1400 sq ft) and all on one level...if this makes any difference. the wired desktop, router and all 3 wireless devices are all in the same room. The wireless devices are all from about 8-10 feet away from the router. The modem is sitting on top of the desktop tower and the router is about 12-18" away from that sitting next to my monitor. The cable phone box sits directly behind the tower...about 12-18" away also. The Printer sits about 12" above the router. Basically, everything is all together in the computer cabinet. Does the router need to be moved further away and if so, how far?

Thanks

#11 kisk

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Posted 26 April 2012 - 12:02 PM

Yes, your wireless devices might be too close to the router.

First try setting your wireless to channel 11... the higher frequency works better with devices close to it. If you still get the issue, maybe try moving your modem/router to another room just to test it and see if you get disconnect issues.

Could also trying to just hooking your Linksys router back up and switching to channel 11. Linksys is a great brand. Good luck!
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#12 3boysmom

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Posted 26 April 2012 - 12:16 PM

I'll try that channel 11 first. This may sound like a dumb question, but if I have to move it to another room, I'm going to have a long cord strung out from one room to the other correct? The ethernet cord etc, I have now are too short to reach more than about 4 feet.

Edited by 3boysmom, 26 April 2012 - 12:24 PM.


#13 kisk

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Posted 26 April 2012 - 12:40 PM

This may sound like a dumb question, but if I have to move it to another room, I'm going to have a long cord strung out from one room to the other correct? The ethernet cord etc, I have now are too short to reach more than about 4 feet.

The only stupid questions are the ones that were never asked but should have been. :thumbup2:

Just take your modem and router in the other room and hook it up to the wall like it is in the current room. Wall Connection to Modem >> Modem to Router via ethernet. The settings in the router will save when you unplug it so when you re-hook it up in the other room (away from electronics - 3-4ft) it will automatically startup with all your settings and the wireless will broadcast/connect to your wireless devices. Don't worry about the wired computer where the router is at now. Once hooked up, test your connections.

I know this is a lot of hassle but we're running out of options.
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#14 Fozzies

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Posted 26 April 2012 - 04:41 PM

Just a thought. Do you have issues if only one device is powered up? For instance, just one laptop turned on, everything else off. If that solves the issue, can you isolate one device that when turned on causes the problems you see?

#15 3boysmom

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Posted 26 April 2012 - 05:41 PM

ok..moved it. Not to another room but to the other side of the room where I had access to cable. I had both boys get on xbox live and I had both laptops playing video from youtube and everything is working great!!! :clapping: :dance: :busy: :thumbsup: I actually forgot to test it with just the router channel being changed to 11 instead of auto so I may test that out later. I'm wondering if it also may have had something to do with the router being hooked up to a splitter. When we got the Charter bundle which included our home phone, he used the cable coming out of the wall and connected it up to a splitter and out of the splitter came the cable to the phone box and the cable that ran to the modem. I just asked the boys and the wired xbox is not lagging at all but the wireless one is so I think I will get him an ethernet cord and see if that helps his lagging issue.

So now, I need to figure out how to hook things up so it will still work. I can't leave it the way it is now because the cable outlet I'm using now is the one we use for the TV in that room so I will need to disconnect modem in order to hook tv back up. If it was strictly a distance issue, I can just get a longer ethernet cable and a longer internet cable (since the one coming from the splitter is very short also) to move it further away. If it has something to do with the splitter, I'm not sure how to solve that issue since I don't have any available unused tv cables coming into the house. Maybe I will just have to add one. Or is it pretty certain that it's just a distance thing?

Thanks again guys for all your help. It is very much appreciated!!!!




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