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Possible trojan but microsoft cannot find it


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3 replies to this topic

#1 massalto

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Posted 24 April 2012 - 02:30 PM

Hi,

I have Microsoft Security Essentials installed on my computer and it says it has found a trojan. It asks me to clean it but when it tries to remove the trojan it cannot find it. Then a few minutes later it finds another one and the process continues.

I'm not sure if this is related but if I use google chrome I seem to get to sites I don't want.

Any help would be appreciated.
Kind regards

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#2 narenxp

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Posted 24 April 2012 - 03:06 PM

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)


Please download GMER from here(doesnot work on 64 bit OS)

http://www2.gmer.net/download.php

Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)

If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
Now click the Scan button. If you see a rootkit warning window, click OK.
When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
Click the Copy button and paste the results into your next reply.


Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here

#3 massalto

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Posted 25 April 2012 - 08:34 AM

Hiya,

Thanks for your response. I've run TDSSkiller and it cleared up several problems. I then ran GMER and it finally finished after 13 hours but when I tried to save the log the computer froze. It's been stuck now for 2 hours and I'm not sure what to do next. If I turn the computer off I suspect I'll lose the log. Any ideas?

Thanks again, your help is much appreciated.

#4 narenxp

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Posted 25 April 2012 - 12:33 PM

Restart the PC,ignore GMER .Run TDSSkiller and aswmbr and post the new logs

good luck




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