I have recently taken my laptop into work for them to delete a spyware virus I thought I had, which they did successfully on 12 spware infections except one - Zolob. I have ran a full scan on my laptop using windows defender and it found the zolob thingy and said it deleted it but when I ran another scan it was there again.
This is what the I.T guys said but by the time they'd deleted 12 of them it was time for them to go home. So what do I do now?
Before I took it in to work I ran a scan on McAfee, which took about an hour and then said they couldn't be cleaned or deleted... so that was pointless. So i'm asking you for your help with this one as I have nowhere else to turn.
I would appriciate it if you could explain the steps to get rid of the little B**tard in terms I could understand or at least have an idea of what your going on about as I have read how to delete this on other messages on the site but I just can't get my head around it.
Also you might want to know that I had virus's/spyware such as -
These have been deleted. I hope.
Also you may want to know that under the history info on windows defender, on info about zolob it says-
HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER\RUN\\kernel32.dllI hope all this helps you help me....
Thanks very much.