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Need advice if computer is infected.


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3 replies to this topic

#1 Eury

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Posted 23 April 2012 - 09:34 PM

Hi,
My computer has been randomly freezing and acting slow randomly lately. It used to boot up incredibly fast
and now it lags pretty bad. Before I log in my computer now, it always asks me for a scan on the hard drive.
I've ran several virus scans and always comes out to be clean. I think my computer is infected but I'm not sure.
Please help me out.


Computer:
Windows 7 Home Premium
SP1
Intel® Core™ i7-2670QM CPU @ 2.20GHz 2.20 GHz

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#2 Pizza and Pepsi

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Posted 23 April 2012 - 10:09 PM

Hello, my name is Pizza and Pepsi.
I will try to help solve your problem.


Run Malwarebytes:


Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt



Let me know about any unusual behavior that may be occurring on the computer.
Malware shall not pass!

#3 Eury

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Posted 23 April 2012 - 10:25 PM

I have already run Malwarebytes prior to this post.
It came up as clean and when I restarted I get the same results.
Some days I'll have to restart over and over just to get the computer
to run, because it randomly freezes.

#4 Pizza and Pepsi

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Posted 24 April 2012 - 09:06 AM

What antiv-virus are you using?


Have you run the ESET online scan?:


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

Click the green Start button.
Read the End User License Agreement and check the box:
Check Posted Image.
Click the Posted Image button.
Accept any security warnings from your browser.
Check Posted Image
Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
Click the Start button.
ESET will then download updates for itself, install itself, and begin scanning your computer.
If offered the option to get information or buy software at any point, just close the window.
The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
When the scan completes, push List of Found THreats
Push the Back button , and save the file to your desktop as ESETScan.txt.
Push the Posted Image button, then Finish.
Copy and paste the contents of ESETScan.txt in your next reply.

Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Start > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt

Click Ok and the scan results will open in Notepad.
Copy and paste the contents of log.txt in your next reply.

-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.

Edited by Pizza and Pepsi, 24 April 2012 - 09:07 AM.

Malware shall not pass!




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