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Explorer.exe showing very high CPU usage


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#1 Conzo427

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Posted 23 April 2012 - 09:03 PM

Hello,

I am having a hard time figuring this one out. I can restart explorer.exe and the problem goes away temporarily. I ma not sure what program is starting the problem though. Process explorer is showing that "shlwapi.dll!SHRegGetUSValueW+0x1a4" is to blame, but I don't know how to fix the problem. Any ideas?

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#2 coxchris

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Posted 23 April 2012 - 10:13 PM

Please run AV and Malware scans

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#3 Conzo427

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Posted 26 April 2012 - 01:57 PM

Please run AV and Malware scans


Is there any particular software I should use? I currently use Windows Security Essentials. I also use Advanced System Care. Neither returned any problems.

#4 hamluis

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Posted 26 April 2012 - 05:05 PM

I would uninstall Advanced System Care...and see if the high usage continues.

Louis

#5 Conzo427

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Posted 23 May 2012 - 09:34 AM

I would uninstall Advanced System Care...and see if the high usage continues.

Louis


I have uninstalled the ASC software and thought it had solved the problem, however it started happening again today. It is tough to determine what is causing it as it seems to happen to irregularly.

#6 coxchris

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Posted 23 May 2012 - 12:04 PM

Right Click on the Tool Bar and Select Task Manager

When your at the dialog box select Processes Tab Click the Tab of the CPU until the System Idle Process shows

System Idle Process usually 95-100 Is normal
Do you have any processes that seem high usage CPU usage

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#7 Conzo427

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Posted 23 May 2012 - 12:34 PM

Right Click on the Tool Bar and Select Task Manager

When your at the dialog box select Processes Tab Click the Tab of the CPU until the System Idle Process shows

System Idle Process usually 95-100 Is normal
Do you have any processes that seem high usage CPU usage


Right now, no. Only because I press ctrl-shift and right click on the start menu to see the "exit explorer" option. I then open the task manager and "run" explore.exe. This temporally solves the problem. When I am experiencing the problem, the explorer.exe process goes between 60%-99% all of the time and the computer responds very slowly until I restart the explorer.exe process again.

#8 hamluis

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Posted 23 May 2012 - 03:32 PM

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , thereby providing more data in a concise manner...re your system.

Louis

#9 Conzo427

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Posted 24 May 2012 - 07:04 AM

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , thereby providing more data in a concise manner...re your system.

Louis


Shall I do this now or when the problem is present?

#10 hamluis

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Posted 25 May 2012 - 08:07 AM

Now, please :).

Louis

#11 Conzo427

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Posted 27 May 2012 - 11:14 PM

http://speccy.piriform.com/results/8XD7VEVtOfTaLClZU14Zn7y

Thanks for the help!

#12 hamluis

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Posted 28 May 2012 - 09:09 AM

Are you running any programs from This Develper?

Looking around on the Web, I came acroos this info, courtesy of http://www.dotnetonweb.com/44095 :

For the record...I would not follow any suggestions for using tools offered at that website...but I have to give them credit for the info I extracted.

"The cause of 0x1a4 error message?

A 0x1a4 error code is usually the result of Windows system file corruption. Damaged system data files can be a serious risk to the health and wellbeing of your computer or laptop.

There can be many situations that can have resulted in file errors. A partial installation steup, an unfinished file erasure, improper erasure of software applications or devices. It may also be triggered when a computer or laptop has caught a a virus or adware/spyware attack or by an incorrect shut down of the personal computer. The preceeding actions may well end up in the removal or data corruption of Windows system data files. That damaged system file will give you missing and incorrectly linked information and archives necessary for the optimal functioning of the program."


The only real tools that I know that address data corruption would be chkdsk /r and sfc /scannow. Chkdsk /r tries to overcome such, while sfc /scannow attempts to find/replace missing damaged system files.

The file identified, shlwapi.dll, is a Windows system file. I would try running chkdsk /r first, followed by running the sfc command.

How To Use Sfc.exe To Repair System Files - http://www.bleepingcomputer.com/forums/topic43051.html

Louis

Edited by hamluis, 28 May 2012 - 09:30 AM.


#13 Conzo427

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Posted 29 May 2012 - 09:12 AM

I do use the transparent window app by that developer, but the problem started before I installed it. I have run chkdisk before but will do it again using /r. I'm not sure what that command does but why not give it a shot.

I will also try scan now. The only other solution I see is to start a new user account and move everything over. Not a project I want to do but I may have to.
Thanks for the help. I will let you know how it goes.




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