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windows 7 major issue


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18 replies to this topic

#1 lux5

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Posted 23 April 2012 - 05:27 PM

I have a Dell studio with windows 7. 4 hours ago the computer froze while shutting down, I had to hard boot it to shut it down. when I turned it on about an hour later, it goes through the dell screen and then says resuming windows, then nothing! it's a total black screen. please help me, did I totally lose windows? thank you very much!

Edited by lux5, 23 April 2012 - 05:30 PM.


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#2 kisk

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Posted 23 April 2012 - 05:35 PM

If its trying to resume then it should give you an option to either

1) Continue w/ system resume, or..
2) Delete restoration data and proceed to system boot

Try option 2

If you are not given this choice, restart the computer manually and start hitting F8 about once a second until you get to a selection screen. Choose to start windows normally and let us know how it goes.

Edited by kisk, 23 April 2012 - 05:35 PM.

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#3 rotor123

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Posted 23 April 2012 - 05:53 PM

Hi, You might also try running the Dell diagnostics

When you turn it on and the Dell logo appears start pressing F12
That should bring up the Boot Device menu, one of the choices is the diagnostic partition

Try running the memory, hard drive and motherboard tests.

Hopefully all will be OK.

If all passes and only if all passes then we move on to

Press F8 when we turn on the computer. Look for the system repair option and choose it

with luck startup repair will fix the problem.

However if there is a hardware problem doing the startup repair will cause more problems which is why I want you to run the hardware diagnostics first.

Good Luck

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#4 lux5

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Posted 23 April 2012 - 11:31 PM

I am running the diagnostics now, and the only thing I saw that didn't pass was something about cables, but it is still running so hopefully when it is done I can tell you more about whatever it was that failed. I appreciate your quick response as I am lost without my laptop. Thanks again and I will be in touch when the diagnostics is finished.

#5 lux5

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Posted 23 April 2012 - 11:37 PM

I just noticed that what was running was the pre-diagnostics. Now it started the memory diagnostic and will move onto the hard drive and motherboard. I really hope its all ok.

#6 lux5

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Posted 24 April 2012 - 12:22 AM

Is it normal for the diagnostics to take a long time?

#7 caperjac

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Posted 24 April 2012 - 05:03 AM

from 1:37 to 2.22 is not really a long time to run the diagnostic,a lot of things factor in to the length of time it will take .it could go as long a 3-4 hrs ,a good thorough ram test should take all night actually

Edited by caperjac, 24 April 2012 - 05:05 AM.

My answers are my opinion only,usually


#8 lux5

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Posted 24 April 2012 - 09:58 AM

it sure took all night that is for sure. I ended up going to bed around 4am. The longest part was the hard drive tests. But everything passed. I haven't tried the system repair yet, I sure hope that works. I will surely let you all know. Thanks so much!

#9 lux5

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Posted 24 April 2012 - 10:52 AM

I hit F8 and brought up the repair page and it worked. I still would love to know why the computer just wouldn't resume windows. If any of you have an idea please let me know. Thank you so much for all your help. Without it, I would still be without my Dell.

#10 rotor123

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Posted 24 April 2012 - 11:11 AM

Glad it worked.

It wouldn't resume because it froze during shutdown. Thus the. resume file was damaged

When Windows is shutting down it is updating files and the registry. If that is interrupted things can get corrupted.

Just as a precaution why don't you run a scan with your the Eset online scanner as a double check on your Antivirus and follow that up with a Malwarebytes scan, Just in case.

Eset online scan link: http://www.eset.com/us/online-scanner/

Malwarebytes: http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

Good Luck
Roger

Edited by rotor123, 24 April 2012 - 11:12 AM.

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#11 lux5

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Posted 24 April 2012 - 01:28 PM

Just finished the eset scanner and it found 13 threats, they were all adware and spyware..the program quarentined them all. I have malware bytes on my computer already and it never picked up any of those. So I will run a Full scan. Also after esets was finished, my microsoft security essentials popped up with a severe threat with a Trojan called..... Trojan: JS/Hiloti.F What could that be? I run scans every week and it never finds anything. I think I will stop the others from using my computer.


Just finished a full scan with malware bytes and nothing was found. I am still curious as to what that trojan virus was and how I got it?

Edited by lux5, 24 April 2012 - 02:17 PM.


#12 coxchris

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Posted 24 April 2012 - 02:40 PM

What is your standard AV other than the online scan?

It seems was Java

Trojan:JS/Hiloti.F is a malicious JavaScript trojan that is used by other malware, such as Trojan:JS/Hiloti.C, to communicate with remote servers and to manipulate returned results from search engine queries.

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#13 rotor123

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Posted 24 April 2012 - 02:44 PM

Hi
I had suspicion you might find something.
I've noticed that the Eset online can seems to catch things.

Time to visit our "Am I infected? What do I do?" forum for an all clear.
http://www.bleepingcomputer.com/forums/forum103.html

In the mean time I would not do anything financial with the computer and I might suggest using a known clean computer to change financial site passwords as a precaution.

Forum Rules
When posting your problem, do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. Any posts containing CF Logs will be ignored.

To receive help, you should instead provide a detailed description of your problem, detailed word-for-word error messages that you are receiving, screenshots of strange behaviour, and your operating system. This information is much more useful to our helpers than a ComboFix log.


One thing to remember is follow the forum rules. Do not bump your post, people look for messages with no replies. If you bump it then it looks like you got help.

If you have not received help after three days, please post a link to your topic HERE.


Good Luck
Roger

Edited by rotor123, 24 April 2012 - 02:45 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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#14 rotor123

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Posted 24 April 2012 - 02:47 PM

One other thing to do. Go to the control panel and open the Java applet. Check for updates, Clean the Java cache and set it to not store anything

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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167 @ June 2015


#15 lux5

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Posted 25 April 2012 - 07:59 AM

Hi rotor, I am in the java applet now, after deleting the temporary files do I also uncheck where it says "keep temporary files on my computer"? Will doing this hurt game play at all?




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