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8 replies to this topic

#1 GI-John

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Posted 23 April 2012 - 05:11 PM

1) Avira is giving me a ar/atraps.gen2 message. Can't delete can't quarantine it won't go away

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#2 Broni

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Posted 23 April 2012 - 06:54 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 GI-John

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Posted 24 April 2012 - 07:31 AM

CHECK UP

Results of screen317's Security Check version 0.99.24
Windows Vista x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Avira Free Antivirus
Adobe After Effects CS3 Presets
WMI entry may not exist for antivirus; attempting automatic update.
Avira successfully updated!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 29
Java™ 6 Update 5
Out of date Java installed!
Adobe Flash Player ( 10.0.42.34) Flash Player Out of Date!
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Avira Antivir avgnt.exe
Avira Antivir avguard.exe
``````````End of Log````````````


FSS TEXT
Farbar Service Scanner Version: 16-04-2012
Ran by Admin (administrator) on 24-04-2012 at 08:31:05
Running from "C:\Users\Admin\Desktop"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking LEGACY_MpsSvc: Attention! Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open bfe registry key. The service key does not exist.
Checking LEGACY_bfe: Attention! Unable to open LEGACY_bfe\0000 registry key. The key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open WinDefend registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll
[2008-01-20 22:49] - [2008-01-20 22:49] - 0024576 ____A (Microsoft Corporation) ACB62BAA1C319B17752553DF3026EEEB

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll
[2011-11-17 04:33] - [2009-04-11 03:11] - 0268288 ____A (Microsoft Corporation) 3ED0321127CE70ACDAABBF77E157C2A7

C:\Windows\System32\drivers\afd.sys
[2012-02-15 20:17] - [2012-01-03 10:25] - 0404992 ____A (Microsoft Corporation) C4F6CE6087760AD70960C9EB130E7943

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll
[2011-11-15 13:06] - [2011-03-02 12:12] - 0117760 ____A (Microsoft Corporation) 06230F1B721494A6DF8D47FD395BB1B0

C:\Windows\System32\mpssvc.dll
[2011-11-17 04:34] - [2009-04-11 03:11] - 0603136 ____A (Microsoft Corporation) 897E3BAF68BA406A61682AE39C83900C

C:\Windows\System32\bfe.dll
[2011-11-17 04:33] - [2009-04-11 03:11] - 0458240 ____A (Microsoft Corporation) FFB96C2589FFA60473EAD78B39FBDE29

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2008-01-20 22:47] - [2008-01-20 22:47] - 0128000 ____A (Microsoft Corporation) 4FF71B076A7760FE75EA5AE2D0EE0018

C:\Windows\System32\vssvc.exe
[2011-11-17 04:34] - [2009-04-11 03:11] - 1433600 ____A (Microsoft Corporation) B75232DAD33BFD95BF6F0A3E6BFF51E1

C:\Windows\System32\wscsvc.dll
[2011-11-17 04:33] - [2009-04-11 03:11] - 0074752 ____A (Microsoft Corporation) 9EA3E6D0EF7A5C2B9181961052A4B01A

C:\Windows\System32\wbem\WMIsvc.dll
[2011-11-17 04:34] - [2009-04-11 03:11] - 0221696 ____A (Microsoft Corporation) D2E7296ED1BD26D8DB2799770C077A02

C:\Windows\System32\wuaueng.dll
[2009-12-15 10:17] - [2009-08-06 22:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

C:\Windows\System32\qmgr.dll
[2011-11-17 04:34] - [2009-04-11 03:11] - 1081856 ____A (Microsoft Corporation) 6D316F4859634071CC25C4FD4589AD2C

C:\Windows\System32\es.dll
[2011-11-17 04:34] - [2009-04-11 03:11] - 0361984 ____A (Microsoft Corporation) E12F22B73F153DECE721CD45EC05B4AF

C:\Windows\System32\cryptsvc.dll
[2011-11-17 04:34] - [2009-04-11 03:11] - 0166912 ____A (Microsoft Corporation) 18918613E63F387CDE4D95CA7D49DCF7

C:\Program Files\Windows Defender\MpSvc.dll
[2008-01-20 22:47] - [2008-01-20 22:47] - 0383544 ____A (Microsoft Corporation) 7D2A43E8FDF725A1133F6C6056A72CDC

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2011-11-17 04:34] - [2009-04-11 03:11] - 0719872 ____A (Microsoft Corporation) CF8B9A3A5E7DC57724A89D0C3E8CF9EF



**** End of log ****

#4 GI-John

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Posted 24 April 2012 - 07:34 AM

MINI TOOL BOX

MiniToolBox by Farbar Version: 18-01-2012
Ran by Admin (administrator) on 24-04-2012 at 08:33:02
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
Hosts file not detected in the default directory
========================= IP Configuration: ================================

802.11n Wireless LAN Card = Wireless Network Connection (Connected)
NVIDIA nForce Networking Controller = Local Area Connection (Media disconnected)
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Art-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cinci.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : C8-3A-35-C1-93-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::dc41:d6e1:6709:74b6%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, April 23, 2012 3:58:33 PM
Lease Expires . . . . . . . . . . : Wednesday, April 25, 2012 3:58:33 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 298334773
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B9-79-02-00-22-68-3C-B4-9A
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 00-22-68-3C-B4-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{1382C867-F693-43B0-A71F-1B14D6A9E1E6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.cinci.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging google.com [74.125.225.128] with 32 bytes of data:

Reply from 74.125.225.128: bytes=32 time=32ms TTL=55

Reply from 74.125.225.128: bytes=32 time=31ms TTL=55



Ping statistics for 74.125.225.128:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 31ms, Maximum = 32ms, Average = 31ms



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=210ms TTL=53

Reply from 209.191.122.70: bytes=32 time=41ms TTL=53



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 41ms, Maximum = 210ms, Average = 125ms



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...c8 3a 35 c1 93 d4 ...... 802.11n Wireless LAN Card
10 ...00 22 68 3c b4 9a ...... NVIDIA nForce 10/100/1000 Mbps Ethernet
1 ........................... Software Loopback Interface 1
13 ...00 00 00 00 00 00 00 e0 isatap.{1382C867-F693-43B0-A71F-1B14D6A9E1E6}
11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
14 ...00 00 00 00 00 00 00 e0 isatap.cinci.rr.com
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.105 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.105 281
192.168.1.105 255.255.255.255 On-link 192.168.1.105 281
192.168.1.255 255.255.255.255 On-link 192.168.1.105 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.105 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.105 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::dc41:d6e1:6709:74b6/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [94208] (Apple Computer, Inc.)
Catalog5 06 mswsock.dll [File Not found] ()
Catalog5 07 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
Catalog9 02 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
Catalog9 03 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
Catalog9 04 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
Catalog9 05 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
Catalog9 06 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
Catalog9 11 mswsock.dll [File Not found] ()
Catalog9 12 mswsock.dll [File Not found] ()
Catalog9 13 mswsock.dll [File Not found] ()
Catalog9 14 mswsock.dll [File Not found] ()
Catalog9 15 mswsock.dll [File Not found] ()
Catalog9 16 mswsock.dll [File Not found] ()
Catalog9 17 C:\Windows\SysWOW64\nvLsp.dll [270336] (NVIDIA)
x64-Catalog5 01 mswsock.dll [File Not found] ()
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 mswsock.dll [File Not found] ()
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)
x64-Catalog9 02 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)
x64-Catalog9 03 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)
x64-Catalog9 04 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)
x64-Catalog9 05 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)
x64-Catalog9 06 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog9 11 mswsock.dll [File Not found] ()
x64-Catalog9 12 mswsock.dll [File Not found] ()
x64-Catalog9 13 mswsock.dll [File Not found] ()
x64-Catalog9 14 mswsock.dll [File Not found] ()
x64-Catalog9 15 mswsock.dll [File Not found] ()
x64-Catalog9 16 mswsock.dll [File Not found] ()
x64-Catalog9 17 C:\Windows\System32\nvLsp64.dll [428032] (NVIDIA)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/24/2012 08:33:29 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000138, fault offset 0x0006f52f,
process id 0x237c, application start time 0xnslookup.exe0.

Error: (04/24/2012 08:33:25 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000138, fault offset 0x0006f52f,
process id 0x1720, application start time 0xnslookup.exe0.

Error: (04/24/2012 08:33:12 AM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6002.18005, time stamp 0x49e01d63, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000138, fault offset 0x0006f52f,
process id 0x29c0, application start time 0xnslookup.exe0.

Error: (04/24/2012 08:24:50 AM) (Source: Application Error) (User: )
Description: Faulting application ping.exe, version 6.0.6001.18000, time stamp 0x47919130, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e39f, exception code 0xc0000374, fault offset 0x000abc4f,
process id 0x226c, application start time 0xping.exe0.

Error: (04/23/2012 05:59:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/23/2012 05:59:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/23/2012 05:59:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/23/2012 05:59:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/23/2012 05:59:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (04/23/2012 05:59:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (04/23/2012 04:00:30 PM) (Source: Print) (User: SYSTEM)
Description: The print spooler failed to share printer RolandVW with shared resource name RolandVW. Error 1753. The printer cannot be used by others on the network.

Error: (04/23/2012 03:59:32 PM) (Source: Service Control Manager) (User: )
Description: TICalc%%5

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: Lsdiorw%%126

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: Pdlndoem%%2

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: SPService%%126

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: Int15.sys%%2

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (04/23/2012 03:58:59 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (04/23/2012 03:58:37 PM) (Source: netbt) (User: )
Description: The name "ART-PC :0" could not be registered on the interface with IP address 192.168.1.105.
The computer with the IP address 192.168.1.20 did not allow the name to be claimed by
this computer.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.233)
Agere Systems PCI-SV92PP Soft Modem
CCleaner (Version: 3.13)
Corel Shell Extension - 64Bit (Version: 14.0)
Dolby Control Center (Version: 1.1.0601)
Dropbox (Version: 1.2.52)
EPSON Printer Software
EPSON WorkForce 500 Series Printer Uninstall
GoToMeeting 4.1.0.366
LSI PCI-SV92PP Soft Modem (Version: 2.2.98)
magicJack (Version: 2.0.6073.4413)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
NVIDIA Control Panel 275.33 (Version: 275.33)
NVIDIA Drivers
NVIDIA ForceWare Network Access Manager (Version: 1.00.6793)
NVIDIA Graphics Driver 275.33 (Version: 275.33)
NVIDIA Install Application (Version: 2.275.78.0)
NVIDIA Update 1.3.5 (Version: 1.3.5)
NVIDIA Update Components (Version: 1.3.5)
WeatherTAP.com - RadarLab HD

========================= Devices: ================================

Name: Microsoft PS/2 Mouse
Description: Microsoft PS/2 Mouse
Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318}
Manufacturer: Microsoft
Service: i8042prt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 27%
Total physical RAM: 8190.32 MB
Available physical RAM: 5913.61 MB
Total Pagefile: 16585.67 MB
Available Pagefile: 14113.97 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.34 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:581.52 GB) (Free:433.47 GB) NTFS
7 Drive j: (SimpleDrive) (Fixed) (Total:931.51 GB) (Free:904.81 GB) NTFS

========================= Users: ========================================

User accounts for \\ART-PC

Admin Administrator Guest
UpdatusUser


**** End of log ****

#5 GI-John

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Posted 24 April 2012 - 07:40 AM

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.24.02

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Admin :: ART-PC [administrator]

Protection: Disabled

4/24/2012 8:36:11 AM
mbam-log-2012-04-24 (08-36-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 224625
Time elapsed: 2 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKCR\sp (TrojanProxy.Agent) -> Quarantined and deleted successfully.
HKLM\System\CurrentControlSet\Services\SPService (TrojanProxy.Agent) -> Quarantined and deleted successfully.

Registry Values Detected: 3
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{96AFBE69-C3B0-4b00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved|{96AFBE69-C3B0-4b00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Data: sp -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost|netsvc (TrojanProxy.Agent) -> Data: SPService^^ -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#6 GI-John

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Posted 24 April 2012 - 08:11 AM

aswMBR Log

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-24 08:51:48
-----------------------------
08:51:48.078 OS Version: Windows x64 6.0.6002 Service Pack 2
08:51:48.078 Number of processors: 4 586 0x1707
08:51:48.078 ComputerName: ART-PC UserName: Admin
08:51:50.698 Initialize success
08:53:49.169 AVAST engine defs: 12042400
08:53:53.522 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000059
08:53:53.522 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 8
08:53:53.553 Disk 0 MBR read successfully
08:53:53.553 Disk 0 MBR scan
08:53:53.553 Disk 0 unknown MBR code
08:53:53.553 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 15005 MB offset 63
08:53:53.568 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 595472 MB offset 30734336
08:53:53.600 Disk 0 scanning C:\Windows\system32\drivers
08:54:03.849 Service scanning
08:54:20.837 Service uphclean C:\Windows\system32\vulfnths.dll **INFECTED** Win64:ZAccess-E [Rtk]
08:54:23.630 Modules scanning
08:54:23.630 Disk 0 trace - called modules:
08:54:23.645 ntoskrnl.exe CLASSPNP.SYS disk.sys acpi.sys storport.sys hal.dll nvstor64.sys
08:54:24.144 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007f78060]
08:54:24.144 3 CLASSPNP.SYS[fffffa60007d4c33] -> nt!IofCallDriver -> [0xfffffa80079555a0]
08:54:24.144 5 acpi.sys[fffffa60008fafde] -> nt!IofCallDriver -> \Device\00000059[0xfffffa80079559e0]
08:54:27.030 AVAST engine scan C:\Windows
08:54:35.798 AVAST engine scan C:\Windows\system32
08:54:50.056 File: C:\Windows\system32\consrv.dll **INFECTED** Win32:Sirefef-HO [Rtk]
08:56:44.498 File: C:\Windows\system32\vulfnths.dll **INFECTED** Win64:ZAccess-E [Rtk]
08:57:28.786 File: C:\Windows\assembly\GAC_32\Desktop.ini **INFECTED** Win32:Sirefef-FQ [Drp]
08:57:35.166 File: C:\Windows\assembly\GAC_64\Desktop.ini **INFECTED** Win32:Sirefef-HO [Rtk]
09:00:13.974 AVAST engine scan C:\Windows\system32\drivers
09:01:31.818 AVAST engine scan C:\Users\Admin
09:05:54.852 Disk 0 MBR has been saved successfully to "C:\Users\Admin\Desktop\MBR.dat"
09:05:54.852 The log file has been saved successfully to "C:\Users\Admin\Desktop\aswMBR.txt"


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-24 08:51:48
-----------------------------
08:51:48.078 OS Version: Windows x64 6.0.6002 Service Pack 2
08:51:48.078 Number of processors: 4 586 0x1707
08:51:48.078 ComputerName: ART-PC UserName: Admin
08:51:50.698 Initialize success
08:53:49.169 AVAST engine defs: 12042400
08:53:53.522 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000059
08:53:53.522 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 8
08:53:53.553 Disk 0 MBR read successfully
08:53:53.553 Disk 0 MBR scan
08:53:53.553 Disk 0 unknown MBR code
08:53:53.553 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 15005 MB offset 63
08:53:53.568 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 595472 MB offset 30734336
08:53:53.600 Disk 0 scanning C:\Windows\system32\drivers
08:54:03.849 Service scanning
08:54:20.837 Service uphclean C:\Windows\system32\vulfnths.dll **INFECTED** Win64:ZAccess-E [Rtk]
08:54:23.630 Modules scanning
08:54:23.630 Disk 0 trace - called modules:
08:54:23.645 ntoskrnl.exe CLASSPNP.SYS disk.sys acpi.sys storport.sys hal.dll nvstor64.sys
08:54:24.144 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007f78060]
08:54:24.144 3 CLASSPNP.SYS[fffffa60007d4c33] -> nt!IofCallDriver -> [0xfffffa80079555a0]
08:54:24.144 5 acpi.sys[fffffa60008fafde] -> nt!IofCallDriver -> \Device\00000059[0xfffffa80079559e0]
08:54:27.030 AVAST engine scan C:\Windows
08:54:35.798 AVAST engine scan C:\Windows\system32
08:54:50.056 File: C:\Windows\system32\consrv.dll **INFECTED** Win32:Sirefef-HO [Rtk]
08:56:44.498 File: C:\Windows\system32\vulfnths.dll **INFECTED** Win64:ZAccess-E [Rtk]
08:57:28.786 File: C:\Windows\assembly\GAC_32\Desktop.ini **INFECTED** Win32:Sirefef-FQ [Drp]
08:57:35.166 File: C:\Windows\assembly\GAC_64\Desktop.ini **INFECTED** Win32:Sirefef-HO [Rtk]
09:00:13.974 AVAST engine scan C:\Windows\system32\drivers
09:01:31.818 AVAST engine scan C:\Users\Admin
09:05:54.852 Disk 0 MBR has been saved successfully to "C:\Users\Admin\Desktop\MBR.dat"
09:05:54.852 The log file has been saved successfully to "C:\Users\Admin\Desktop\aswMBR.txt"
09:05:59.633 AVAST engine scan C:\ProgramData
09:08:10.220 Scan finished successfully
09:08:31.436 Disk 0 MBR has been saved successfully to "C:\Users\Admin\Desktop\MBR.dat"
09:08:31.436 The log file has been saved successfully to "C:\Users\Admin\Desktop\aswMBR.txt"



What next? Thanks in advance.

#7 Broni

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Posted 24 April 2012 - 08:19 PM

You're infected with ZeroAccess and that will require more advanced tools.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#8 GI-John

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Posted 29 April 2012 - 09:02 PM

I have completed the instructions in the guide and posted to a new topic as instructed.

#9 boopme

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Posted 29 April 2012 - 10:58 PM

Thank you.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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