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Smart hdd virus


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5 replies to this topic

#1 nktdft

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Posted 23 April 2012 - 04:27 PM

Hi,
I got hit with the smart hdd virus even though I have mcafee.
I found your site online and followed your steps.
But now I cannot get out of safe mode - minimal services.
I have a Sony Cairo laptop so do not have any windows disks. I do have Cairo recovery disks but don't know what to do now. Help!

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#2 nktdft

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Posted 23 April 2012 - 04:29 PM

Darn auto correct- Sony Vaio

#3 jntkwx

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Posted 28 April 2012 - 09:20 AM

Hi nktdft,

Please take note:

  • If you have since resolved the original problem you were having, I would appreciate you letting me know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and I will guide you.
  • Please tell me if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps I have recommended please try one more time and if unsuccessful alert us of such and I will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below I will review your topic an do my best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

I need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links.. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


I also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#4 nktdft

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Posted 28 April 2012 - 09:34 AM

Hi,
I am running windows 7 and did not have windows discs, but did have repair discs created when I bought it.
I was unable to run any repair of windows in safe mode.
I finally gave up and brought it to the geek squad and they had to pull all my data off and wipe my hard drive and reload my windows system. But they did say the virus was gone from my following your instructions! But it had corrupted files I could not fix myself.
Thanks!

#5 jntkwx

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Posted 28 April 2012 - 09:41 AM

Thanks for letting my know. :thumbup2:

If you run into any future computer problems, feel free to post in the appropriate forum.
Regards,
Jason

 

Simple and easy ways to keep your computer safe and secure on the Internet

If I am helping you and have not returned in 48 hours, please feel free to send me a PM with a link to the topic.
My help is free... however, if you wish to show appreciation and support me personally fighting against malware, please consider a donation: btn_donate_SM.gif


#6 thcbytes

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Posted 28 April 2012 - 01:25 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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