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Windows 7 Ultimate BSOD


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5 replies to this topic

#1 yankmansg

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Posted 23 April 2012 - 12:34 PM

I am working on a computer with Windows 7 Ultimate that constantly gets a BSOD after several minutes unless I start in Safe Mode. I am unable to do any Windows Updates and Google gets redirected. I have run Malware Bytes which has removed many viruses and malware. After scouring different posts I tried TDSSkiller from Kapersky and it did find and remove the virus. I then reran Malware Bytes which found and removed more related viruses. I am still unable to do Windows updates and get redirected in Google. I reran TDSSkiller and it comes up clean. What should I do next? Thank you for any help.

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#2 boopme

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Posted 23 April 2012 - 01:43 PM

Hello yankmansg,
We need a deeper look. Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run skip it and move on.

Let me know if that went well.
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#3 Akthalian

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Posted 23 April 2012 - 01:43 PM

I would repost this in the "Am I infected?" Forum to get access to a helper who will take you through the steps to determine if you still have an infection.
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#4 boopme

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Posted 23 April 2012 - 01:52 PM

No ,they need to post as I instructed,they are beyond regular malware tools and we need a DDS log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 yankmansg

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Posted 23 April 2012 - 04:04 PM

OK, I have reposted in the malware section as requested and attached all files needed. Thanks!

#6 boopme

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Posted 23 April 2012 - 08:43 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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