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Trouble after Service Pack 3 installed


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#1 jbcleere

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Posted 22 April 2012 - 10:42 PM

Hello, Can you help me, I've installed SP3 on my laptop, now whenever I start I get the message "windows explorer has encountered a problem and needs to close" when I click ok the message goes away but now I have no icons. Also the Start/run doesn't work. When I reboot it just brings up the same message and results.

thanks in advance for any help,
...John

Edited by Budapest, 22 April 2012 - 10:48 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest


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#2 boopme

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Posted 23 April 2012 - 07:51 PM

Hello, I suspect it is not malware so I am moving this to the XP forum. Let us know how it is after SFC

Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.

Edited by boopme, 20 September 2017 - 02:58 PM.

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