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Windows 7 won't boot


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#1 knowledge24

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Posted 22 April 2012 - 07:51 PM

A few days ago I turned on my Sony vaio laptop and it got stuck on the Starting Windows splash screen.

I tried to boot in safe mode but it loaded a bunch of files and then just stopped and never went to safe mode. I tried the system repair but after nearly 14 hours that didn't work either. System restore, scannow and chk dsk didn't work as well.

Now I'm trying to reinstall Windows but it says disk read error and it won't load any further.

I'm guessing this laptop is dead in the water?

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#2 Artrooks

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Posted 22 April 2012 - 08:06 PM

It might be a good idea to run the onboard VAIO Hardware Diagnostics: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1013185.

I would start with the Hard Drive.

Regards,
Brooks



 


#3 knowledge24

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Posted 22 April 2012 - 08:55 PM

I just tried what you recommended but I get "unexpected I/O error has occurred" status 0xc00000e9

#4 coxchris

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Posted 23 April 2012 - 09:11 AM

Do you have a Windows 7 boot disc if so run Startup Repair http://www.sevenforums.com/tutorials/681-startup-repair.html

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#5 coxchris

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Posted 23 April 2012 - 09:15 AM

it seems like that error code 0xc00000e9

0xc00000e9 is relied to bad hard drive

Hi BeccaB,

The error message relates to a hardware error pertaining to your computer's BIOS. Basically it is telling you that the computer is not able to reliably communicate with the hard drive.

As you have no external device plugged in to your computer, there might be some drivers conflicting. You might need to remove sound card etc.. from BIOS.

NOTE: Modifying BIOS/complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk.

If windows does not complete startup repair then it gives option to perform system restore. Restore the system to the date it was working fine. Below link will help you perform System restore: http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions
Regards:

Reference; http://answers.microsoft.com/en-us/windows/forum/windows_7-system/unexpected-io-error-0xc00000e9/ff4a7cb7-8ea4-4b64-909a-8e2a99d67b80

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#6 Artrooks

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Posted 23 April 2012 - 10:53 AM

As coxchris points out, there's a good chance the hard drive is bad.

  • You could try to access Bios setup (usually by pressing F2 at restart) and re-set Bios to "Setup Defaults." Save changes and reboot. See if you can run the hard drive diagnostics now.
  • If you feel comfortable removing the hard drive from the laptop (see your service manual), you could momentarily unplug it from the socket then plug it in again securely. Retest.
  • Finally, connect the laptop drive to another computer using an adapter like this to see if the drive is recognized. If it's not recognized, good chance the drive is bad.

Regards,
Brooks



 


#7 knowledge24

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Posted 23 April 2012 - 12:03 PM

Thanks for the suggestions. I'm just hoping to recovers elf my old files. I tried resetting BIOS settings to the factory default but same result.

#8 computerxpds

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Posted 23 April 2012 - 12:43 PM

Hello,

After reading over the topic, I would say your best option at this point (to be able to get the data back) would be to send the Hard Drive in to a data recovery center, note that is not the cheapest option in the world but worth it if you have valuable data you want back off the drive. But before you go off and spending that much money I would try pulling it out of the laptop and using the adapter suggested above to test and see if you are able to take anything off of it.
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