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Win Explorer stops working when I open external hard drive


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#1 armygreen

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Posted 22 April 2012 - 01:35 PM

OS: Windows 7 Home Premium (64-bit) w/Service Pack 1

Just last night I opened my external hard drive on my computer. When I did, my computer gave me an error message saying that Windows Explorer has stopped working. I then get a message saying that Windows Explorer is restarting. Everything I have open through Windows Explorer then closes, the taskbar disappears, and all the icons on my desktop disappear. After a moment the taskbar and desktop icons reappear. The windows I had open through Windows Explorer do not re-open on their own.

I have had this external hard drive for a couple years now. This is the first problem I have ever had opening it. It's working fine on my laptop, so I don't think it's the hard drive itself. I've run virus checks with Microsoft Security Essentials and ESET Nod32. They found nothing. I hope you can help me.

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#2 James Litten

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Posted 23 April 2012 - 10:44 AM

Hi

What is the manufacturer/model of the drive?

Have you tried...
Rebooting with the drive connected
Rebooting with the drive disconnected and then connecting it
Connect the drive to a different USB port

If you've tried those, let us know if they all caused the same error or if anything different happened.

James




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