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*sigh* BSOD


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#1 Queen-Evie

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Posted 22 April 2012 - 11:33 AM

Twice in the past few days while on the computer it suddenly shut down and I received the dreaded BSOD. This has happened a few times in the past, not often, so I really didn't pay much attention to it then.

Computer boots back up, I select start Normally or whatever is says and I'm good to go.

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? NOTHING

2) Open device manager - any yellow or red symbols? NONE

3) Did this start after you updated a driver? If not, please update your major drivers (video, sound, NIC if applicable) NO DRIVER UPDATES

After it happened on 4/19 I downloaded and ran BlueScreenView. I ran it today after I got the BSOD this morning. Here are the results for today and the 19th. I need someone to tell me it all means and if this is something I need to worry about or not. If you need any info about my system, ask and ye shall receive it.

==================================================
Dump File : 042212-24414-01.dmp
Crash Time : 4/22/2012 8:48:52 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff880`058c7912
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : cpudrv64.sys
Caused By Address : cpudrv64.sys+1912
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042212-24414-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,136
==================================================

==================================================
Dump File : 041912-17128-01.dmp
Crash Time : 4/19/2012 8:35:06 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0288b2b0
Parameter 2 : fffff880`0f1b1cf8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\041912-17128-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 713,944
==================================================

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#2 Allan

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Posted 22 April 2012 - 11:53 AM

Do you have System Requirements Lab installed? If so, please uninstall it.

#3 Queen-Evie

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Posted 22 April 2012 - 12:28 PM

I looked and yes indeed System Requirements Lab is installed. Revo Uninstaller is getting rid of it right now.

I know I did not install that program and no one else did because no one else uses my computer.

It wasn't there yesterday (I know this because I uninstalled a couple of programs and I looked at the list of installed programs very carefully. Anything I don't recognize I will google then get rid of it).

I think I know how it got installed. It was one of those manufacturers "let us scan to see which of our hardware products is on your computer" scans which I cancelled right after it started.

#4 Allan

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Posted 22 April 2012 - 12:29 PM

Yes, that's how it was installed. You should be okay now.

#5 Queen-Evie

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Posted 22 April 2012 - 12:31 PM

The thing is it got installed today.

The first BSOD was on the 19th, when it was NOT installed. I'll not worry about the BSOD (actually I wasn't worried about it at all, more curious than anything else). It doesn't happen often.

#6 Allan

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Posted 22 April 2012 - 12:36 PM

The bsod you had today was caused by systemrequirementslab. The previous one references video issues and could be any number of things. If it happens when you are using IE there are some options we can try. If it happens other times please let us know what you are doing when the bsod occurs.

#7 Queen-Evie

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Posted 22 April 2012 - 12:47 PM

Other times it did occur while using IE to surf the web. When it happened on the 19th I was here at BC and had just clicked Add Reply so I could reply to a post. As best as I can recall it was a post by someone who had a issue with the computer shutting down while on the internet.

If it happens again I'll re-post.

Edited by Queen-Evie, 22 April 2012 - 12:50 PM.


#8 Allan

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Posted 22 April 2012 - 12:52 PM

A couple of things you can try. If you're using IE8 try updating to IE9. Alternatively, try Firefox (as many other long time IE users have done - including myself).

#9 Queen-Evie

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Posted 22 April 2012 - 01:06 PM

Already have IE9. SeaMonkey is my preferred other browser. I alternate between the 2. Lately I've been using SeaMonkey more because for some reason any page by Comcast works better and is faster with SeaMonkey.

I usually hit IE simply out of habit.

edit to add-I just made SeaMonkey the default browser. Handy because my keyboard has shortcuts to 5 sites so I use those more than the desktop icon for the browser.

Edited by Queen-Evie, 22 April 2012 - 01:11 PM.


#10 Allan

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Posted 22 April 2012 - 01:19 PM

As you well know, if you have further problems feel free to post back :)




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