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spybot and norton caused a constant re-start message


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#1 murraymelm

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Posted 22 April 2012 - 07:29 AM

Hello. Back in 2006, I had an incompatibility issue between Norton and Spybot. Removing Spybot fixed the problem. Now the indicator has come back even though I now am running McAffee.
Every time the computer is started the following Message pops up. "The computer must be re-started before updating can continue. Would you like to restart now? Yes No."

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#2 quietman7

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Posted 22 April 2012 - 10:32 AM

Is the message coming from McAffee? It seems to indicate the program updated itself and needs to reboot before the update is fully applied. A lot of security programs require restarting after some types of updates (i.e. program version update) so that type of message is not uncommon.

FYI: mvps.org is no longer recommending Spybot S&D or Ad-Aware due to poor testing results. See here - (scroll down and read under Freeware Antispyware Products). Further, most people don't understand how to use Spybot's TeaTimer and that feature can cause more problems than it's worth. TeaTimer monitors changes to certain critical keys in Windows registry but does not indicate if the change is normal or a modification made by a malware infection. The user must have an understanding of the registry and how TeaTimer works in order to make informed decisions to allow or deny the detected changes. If you don't have understanding how a particular security tool works, then you probably should not be using it. Additionally, TeaTimer may conflict with other security tools which do a much better job of protecting your computer and in some cases it will even prevent disinfection of malware by those tools.

More effective alternatives are Malwarebytes Anti-Malware and SUPERAntiSpyware Free.
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#3 murraymelm

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Posted 07 May 2012 - 05:45 PM

Hi. Yes I understand that updates to software often require a reboot. However, this is not the issue. The message appears every time the computer is rebooted or booted even when selecting Yes to the Reboot message. I removed Spybot when this problem came up with Norton. I'm now using McAffee without Spybot. So any help in getting rid of this remnant would be appreciated.

#4 quietman7

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Posted 07 May 2012 - 09:22 PM

Do you have Adobe Reader installed? If so, that message may be related to a failed update...see this discussion thread.

There is a screenshot of that message posted by someone reporting the same thing here.

If this is the same message you are receiving, open MSConfig and uncheck the startup entry for Adobe_updater, then reboot.
Alternatively, you can try uninstalling, then reinstalling Adobe.
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#5 murraymelm

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Posted 09 May 2012 - 06:55 PM

Woo hoo. That worked. Thank you so much.

#6 quietman7

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Posted 10 May 2012 - 09:39 AM

You're welcome.
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