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No internet access after S.M.A.R.T HDD Fake


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12 replies to this topic

#1 Sage44

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Posted 22 April 2012 - 04:24 AM

Good Morning All,
Two days ago I had my XP SP3 pc infected by the rogue SMART HDD . After a great amount of help from this forum, ( Thank you for that ) I was able to recover and remove all traces of the virus/fake. I used unhide , followed by Super anti spyware followed by TDSSkiller. This resolved all problems except one.. The pc will no longer connect to the internet either by wired connection or wireless. From another forum I used minitoolkit and followed other user advice to use ipconfig to release and reset the ip address all to no avail.. the wireless network is working and all other computers in the house can connect. when using a wireless USB adapter the pc can see the network but is constantly trying to obtain an IP address, attempts to repair the connection give the "unable to obtain ip address" message. I also tried system restore rolling back two weeks but the problem persists. Could anyone help me please ?

Thanks in advance Graeme..

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#2 InadequateInfirmity

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Posted 22 April 2012 - 05:44 AM

Please download MINITOOLBOX and run it.

http://download.bleepingcomputer.com/farbar/MiniToolBox.exe
Checkmark following boxes:



Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size


Click Go and post the result.

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

#3 Sage44

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Posted 22 April 2012 - 06:53 AM

Thanks for the speedy reply .. here are the two reports as requested

graeme


MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 22-04-2012 at 12:46:46
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : blue

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-1F-C6-B3-DD-02

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

IP Address. . . . . . . . . . . . : fe80::21f:c6ff:feb3:dd02%4

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : fe80::ffff:ffff:fffd%5

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1f c6 b3 dd 02 ...... Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\wshbth.dll [108032] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 06 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 37 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 38 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 39 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 40 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/19/2012 02:10:35 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1921. SA_Error1921: StandardAction(0xC0070781): Service 'AVGIDSAgent' (AVGIDSAgent) could not be stopped. Verify that you have sufficient privileges to stop system services.

Error: (04/17/2012 09:05:09 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/15/2012 10:43:14 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/15/2012 10:05:39 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/15/2012 08:32:39 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/06/2012 00:34:08 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/06/2012 00:31:04 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (03/29/2012 11:18:12 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (03/28/2012 10:06:10 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (03/28/2012 09:08:47 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]


System errors:
=============
Error: (04/22/2012 00:45:25 PM) (Source: DCOM) (User: Owner)
Description: The server {83D70C88-12F2-4B69-B4E7-D2AF6DA1079B} did not register with DCOM within the required timeout.

Error: (04/22/2012 00:44:57 PM) (Source: Service Control Manager) (User: )
Description: The KService service terminated with the following error:
%%2147500037

Error: (04/22/2012 00:44:55 PM) (Source: DCOM) (User: Owner)
Description: The server {8C9813D0-9FEA-4F37-AAF0-89D9C805B89F} did not register with DCOM within the required timeout.

Error: (04/22/2012 00:44:29 PM) (Source: Service Control Manager) (User: )
Description: The KService service terminated with the following error:
%%2147500037

Error: (04/22/2012 00:44:08 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
NetBT

Error: (04/22/2012 00:44:08 PM) (Source: Service Control Manager) (User: )
Description: The KService service hung on starting.

Error: (04/22/2012 00:42:36 PM) (Source: Service Control Manager) (User: )
Description: The NMSAccessU service failed to start due to the following error:
%%2

Error: (04/22/2012 00:42:36 PM) (Source: Service Control Manager) (User: )
Description: The SPCA1528 Video Camera Service service failed to start due to the following error:
%%2

Error: (04/22/2012 00:42:36 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31

Error: (04/21/2012 11:53:17 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NwlnkIpx because another computer on the network has the same name. The server could not start.


Microsoft Office Sessions:
=========================
Error: (03/18/2012 09:02:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1203 seconds with 420 seconds of active time. This session ended with a crash.

Error: (06/02/2011 09:31:47 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 9 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/01/2011 00:22:57 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 20116 seconds with 1680 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

µTorrent (Version: 1.8.3)
µTorrent (Version: 3.1.2)
Acrobat.com (Version: 1.7.186)
Ad-Aware SE Personal
Adobe AIR (Version: 1.5.3.9120)
Adobe Bridge 1.0 (Version: 001.000.004)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 10 Plugin (Version: 10.0.42.34)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader 9.5.0 (Version: 9.5.0)
Adobe Stock Photos 1.0 (Version: 001.000.000)
AirPort (Version: 5.5.3.2)
AnyDVD
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Panorama Maker 3.0
Ashampoo Magical Defrag 2 (Version: 2.34)
ATI - Software Uninstall Utility (Version: 6.14.10.1022)
ATI Catalyst Control Center (Version: 2.009.0225.1545)
ATI Display Driver (Version: 8.591-090225a-076825C-ATI)
Atomic Clock Sync
AVG 2011 (Version: 10.0.1209)
AVG 2011 (Version: 10.0.2113)
AviSynth 2.5
AVS Update Manager 1.0
Bejeweled 2 Deluxe 1.1.3.2523 (Version: 1.1.3.2523)
Bejeweled Blitz
Bonjour (Version: 3.0.0.10)
Canon iP2500 series User Registration
Canon Utilities Easy-LayoutPrint
Canon Utilities Easy-PhotoPrint
Canon Utilities Easy-PrintToolBox
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Full Existing (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Full New (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Light (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Previews Common (Version: 2009.0225.1546.28221)
Catalyst Control Center HydraVision Full (Version: 2009.0225.1546.28221)
ccc-core-preinstall (Version: 2009.0225.1546.28221)
ccc-core-static (Version: 2009.0225.1546.28221)
ccc-utility (Version: 2009.0225.1546.28221)
CCC Help English (Version: 2009.0225.1545.28221)
CCleaner (Version: 3.16)
Chuzzle Deluxe 1.01
Civil War Generals II Demo
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Cool & Quiet
Critical Update for Windows Media Player 11 (KB959772)
Dawn of War - Dark Crusade (Version: 1.00.0000)
Dawn of War - Soulstorm (Version: 1.00.0000)
Dawn Of War - Winter Assault (Version: 1.4)
Dawn Of War (Version: 1.40)
Design Tools - 2D Design V2 Student (Version: 2.00)
Digimax L85 /Kenox X85
Digimax Master (Version: 1.0.10)
DVD Decrypter (Remove Only)
DVD or CD Sharing (Version: 1.0.1.4)
DVD Shrink 3.2
EA Download Manager (Version: 6.0.4.10)
EA Download Manager UI (Version: 6.0.4)
EA Download Manager UI (Version: 6.0.4.10)
Facebook Plug-In
FotoStation Easy
GameHouse Games Collection: Bejeweled 2
GameHouse Games Collection: Boggle Supreme
GameHouse Games Collection: Bounce Out Blitz
GameHouse Games Collection: Crystal Path
GameHouse Games Collection: Flip Words
GameHouse Games Collection: Lemonade Tycoon
GameHouse Games Collection: Mahjong Towers Eternity
GameHouse Games Collection: SCRABBLE
GameHouse Games Collection: Super Bounce Out!
GameSpy Arcade
getPlus®_ocx
Google Chrome (Version: 18.0.1025.142)
Google Update Helper (Version: 1.3.21.111)
HandBrake 0.9.5 (Version: 0.9.5)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
Highlight Viewer (Windows Live Toolbar) (Version: 03.01.0146)
Huawei modem
iLivid (Version: 1.92.0.115854)
IncrediMail (Version: 6.2.9.5036)
IncrediMail 2.0 (Version: 6.2.9.5036)
iTunes (Version: 10.5.3.3)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 24 (Version: 6.0.240)
Junk Mail filter update (Version: 14.0.8117.416)
Lords of Magic Special Edition Demo
MailWasher Free 6.5.2
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
Messenger Plus! 5 (Version: 5.02.0.712)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Games for Windows - LIVE (Version: 3.4.54.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.4.18.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office XP Media Content (Version: 10.0.2619.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft User-Mode Driver Framework Feature Pack 1.5
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Windows Journal Viewer (Version: 1.5.2316.0)
Microsoft XNA Framework Redistributable 4.0 (Version: 4.0.20823.0)
MobileMe Control Panel (Version: 3.0.1.1)
Move Networks Media Player for Internet Explorer
MSVC80_x86 (Version: 1.0.1.0)
MSVC80_x86_v2 (Version: 1.0.3.0)
MSVC90_x86 (Version: 1.0.1.2)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
MyFreeCodec
Nero 7 Ultra Edition (Version: 7.02.0936)
Nero Mega Plugin Pack (Version: 2.0)
Nokia Connectivity Cable Driver (Version: 7.1.36.0)
Nokia Software Updater (Version: 01.04.098.37533)
OpenOffice.org Installer 1.0 (Version: 1.0.9221)
PC Connectivity Solution (Version: 10.50.2.0)
PC Probe II (Version: 1.04.15)
Photo Notifier and Animation Creator (Version: 1.0.0.1009)
Photo Story 3 for Windows (Version: 3.0.1115.11)
PhotoMail Maker (Version: 6.0.0.1007)
PTC ProDESKTOP 2000i2 (Version: 6.0)
PunkBuster Services (Version: 0.988)
Quake Live Internet Explorer Plugin (Version: 1.0.401)
QuickTime (Version: 7.68.75.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
REALTEK GbE & FE Ethernet PCI-E NIC Driver (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5391)
RealUpgrade 1.1 (Version: 1.1.0)
Safari (Version: 3.525.27.1)
SAMSUNG USB Driver for Mobile Phones (Version: 1.2.912.21200)
Segoe UI (Version: 14.0.4327.805)
Skins (Version: 2009.0225.1546.28221)
Skype Click to Call (Version: 5.9.9216)
Skype™ 5.5 (Version: 5.5.124)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Sonic CinePlayer (Version: 1.51)
SPCA1528 PC Driver (Version: 2.2.2.0)
Spotify (Version: 0.3.11)
Spotify (Version: 0.8.2.572.geb65f9ac)
Spybot - Search & Destroy 1.4 (Version: 1.4)
Spyware Doctor 5.5 (Version: 5.5)
Steam (Version: 1.0.0.0)
Terraria
Tweak UI
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Videora iPod Converter 3.07 (Version: 3.07)
Videora iPod nano Converter 5.04 (Version: 5.04)
VoiceOver Kit (Version: 1.40.128.0)
WebFldrs XP (Version: 9.50.5318)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Defender (Version: 1.1.1593.21)
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) (Version: 08/22/2008 7.0.0.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0059.1)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Favorites for Windows Live Toolbar (Version: 03.01.0146)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live OneCare safety scanner
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format 11 runtime
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinPcap 4.0.2 (Version: 4.0.0.1040)
WinRAR archiver
Xfire (remove only)
XML Paper Specification Shared Components Pack 1.0

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 2046.42 MB
Available physical RAM: 1220.68 MB
Total Pagefile: 4961.36 MB
Available Pagefile: 4156.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.88 GB) (Free:93.27 GB) NTFS
2 Drive d: (F5D7230-4v7000) (CDROM) (Total:0.13 GB) (Free:0 GB) CDFS
4 Drive f: () (Removable) (Total:0.12 GB) (Free:0.1 GB) FAT

========================= Users: ========================================

User accounts for \\BLUE

Administrator ASPNET boinc_master
boinc_project Guest HelpAssistant
Owner SUPPORT_388945a0


**** End of log ****


Farbar Service Scanner Version: 16-04-2012
Ran by Owner (administrator) on 22-04-2012 at 12:48:24
Running from "F:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
The start type of NetBt service is OK.
The ImagePath of NetBt service is OK.


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
Attention! C:\WINDOWS\system32\Drivers\netbt.sys is missing.
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Avgtdix(10) fssfltr(8) Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(11) NwlnkNb(12) PSched(7) RFCOMM(9) Tcpip(4) Tcpip6(13)
0x0D00000005000000010000000200000003000000040000000A000000060000000700000008000000090000000B0000000C0000000D000000
IpSec Tag value is correct.

**** End of log ****

#4 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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  • Local time:09:54 PM

Posted 22 April 2012 - 07:38 AM

Please download winsock fix for xp from the link below and transfer it to the computer in question.
http://majorgeeks.com/WinSock_XP_Fix_d4372.html

Hit the start button then go to your control panel and select network Connections right click Local Area Connection,
then select properties.Under the general tab make sure the ipv4 is checked.Then select properties.Make certain that
obtain and Ip Address Automatically is checked.

Also transfer this file to the machine,save it to the desktop of the affected machine,unzip it there right click and select merge.
http://www.blackviper.com/downloads/WinXP/Registry_Files/!Default_XP_Home_SP3_Start_v300.zip?7501a5
The above is a direct download link to the file you need source of the link from website below.
http://www.blackviper.com/2008/06/16/windows-xp-service-pack-3-services-registry-files/

Now please Open Command prompt by hitting the windows key and R at the same time.Then Type in CMD when the command prompt window opens please type the following commands hitting enter after each.

netsh int ip reset reset.log
netsh winsock reset catalog
ipconfig /release
ipconfig /renew
Exit



Reboot your machine.

If that doesnt do the trick the please post fresh Minitoolbox and FarbarServiceScanner logs.

#5 Sage44

Sage44
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  • Members
  • 4 posts
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  • Local time:09:54 PM

Posted 22 April 2012 - 08:28 AM

When I entered ipconfig renew the following error message came up in the cmd box " an error occurred while renewing interface local area connection:the RPC server is unavailable "

as requested new logs :


MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 22-04-2012 at 14:20:43
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : blue

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-1F-C6-B3-DD-02

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 0.0.0.0

Subnet Mask . . . . . . . . . . . : 0.0.0.0

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

?

?

?

NetBIOS over Tcpip. . . . . . . . : Disabled



Tunnel adapter Teredo Tunneling Pseudo-Interface:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : ?

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 1f c6 b3 dd 02 ...... Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 10003 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Windows\System32\nwprovau.dll [142336] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 32 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 33 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 34 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 35 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 36 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/22/2012 01:55:54 PM) (Source: Application Error) (User: )
Description: Faulting application belkinwcui.exe, version 1.0.0.27, faulting module belkinwcui.exe, version 1.0.0.27, fault address 0x0000e1e7.
Processing media-specific event for [belkinwcui.exe!ws!]

Error: (04/19/2012 02:10:35 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2011 -- Error 1921. SA_Error1921: StandardAction(0xC0070781): Service 'AVGIDSAgent' (AVGIDSAgent) could not be stopped. Verify that you have sufficient privileges to stop system services.

Error: (04/17/2012 09:05:09 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/15/2012 10:43:14 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/15/2012 10:05:39 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/15/2012 08:32:39 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/06/2012 00:34:08 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (04/06/2012 00:31:04 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (03/29/2012 11:18:12 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce7.
Processing media-specific event for [officelivesignin.exe!ws!]

Error: (03/28/2012 10:06:10 PM) (Source: Application Error) (User: )
Description: Faulting application officelivesignin.exe, version 2.0.2313.0, faulting module officelivesignin.exe, version 2.0.2313.0, fault address 0x00003ce4.
Processing media-specific event for [officelivesignin.exe!ws!]


System errors:
=============
Error: (04/22/2012 02:13:35 PM) (Source: DCOM) (User: Owner)
Description: The server {83D70C88-12F2-4B69-B4E7-D2AF6DA1079B} did not register with DCOM within the required timeout.

Error: (04/22/2012 02:13:07 PM) (Source: Service Control Manager) (User: )
Description: The KService service terminated with the following error:
%%2147500037

Error: (04/22/2012 02:13:05 PM) (Source: DCOM) (User: Owner)
Description: The server {8C9813D0-9FEA-4F37-AAF0-89D9C805B89F} did not register with DCOM within the required timeout.

Error: (04/22/2012 02:12:38 PM) (Source: Service Control Manager) (User: )
Description: The KService service terminated with the following error:
%%2147500037

Error: (04/22/2012 02:12:17 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
NetBT

Error: (04/22/2012 02:12:17 PM) (Source: Service Control Manager) (User: )
Description: The KService service hung on starting.

Error: (04/22/2012 02:10:44 PM) (Source: Service Control Manager) (User: )
Description: The NMSAccessU service failed to start due to the following error:
%%2

Error: (04/22/2012 02:10:44 PM) (Source: Service Control Manager) (User: )
Description: The SPCA1528 Video Camera Service service failed to start due to the following error:
%%2

Error: (04/22/2012 02:10:44 PM) (Source: Service Control Manager) (User: )
Description: The TCP/IP NetBIOS Helper service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31

Error: (04/22/2012 02:10:44 PM) (Source: Service Control Manager) (User: )
Description: The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error:
%%31


Microsoft Office Sessions:
=========================
Error: (03/18/2012 09:02:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1203 seconds with 420 seconds of active time. This session ended with a crash.

Error: (06/02/2011 09:31:47 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 9 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/01/2011 00:22:57 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 20116 seconds with 1680 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

µTorrent (Version: 1.8.3)
µTorrent (Version: 3.1.2)
Acrobat.com (Version: 1.7.186)
Ad-Aware SE Personal
Adobe AIR (Version: 1.5.3.9120)
Adobe Bridge 1.0 (Version: 001.000.004)
Adobe Common File Installer (Version: 1.00.0000)
Adobe Flash Player 10 Plugin (Version: 10.0.42.34)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Help Center 1.0 (Version: 001.000.000)
Adobe Photoshop CS2 (Version: 9.0)
Adobe Reader 9.5.0 (Version: 9.5.0)
Adobe Stock Photos 1.0 (Version: 001.000.000)
AirPort (Version: 5.5.3.2)
AnyDVD
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Panorama Maker 3.0
Ashampoo Magical Defrag 2 (Version: 2.34)
ATI - Software Uninstall Utility (Version: 6.14.10.1022)
ATI Catalyst Control Center (Version: 2.009.0225.1545)
ATI Display Driver (Version: 8.591-090225a-076825C-ATI)
Atomic Clock Sync
AVG 2011 (Version: 10.0.1209)
AVG 2011 (Version: 10.0.2113)
AviSynth 2.5
AVS Update Manager 1.0
Bejeweled 2 Deluxe 1.1.3.2523 (Version: 1.1.3.2523)
Bejeweled Blitz
Bonjour (Version: 3.0.0.10)
Canon iP2500 series User Registration
Canon Utilities Easy-LayoutPrint
Canon Utilities Easy-PhotoPrint
Canon Utilities Easy-PrintToolBox
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Full Existing (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Full New (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Light (Version: 2009.0225.1546.28221)
Catalyst Control Center Graphics Previews Common (Version: 2009.0225.1546.28221)
Catalyst Control Center HydraVision Full (Version: 2009.0225.1546.28221)
ccc-core-preinstall (Version: 2009.0225.1546.28221)
ccc-core-static (Version: 2009.0225.1546.28221)
ccc-utility (Version: 2009.0225.1546.28221)
CCC Help English (Version: 2009.0225.1545.28221)
CCleaner (Version: 3.16)
Chuzzle Deluxe 1.01
Civil War Generals II Demo
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Cool & Quiet
Critical Update for Windows Media Player 11 (KB959772)
Dawn of War - Dark Crusade (Version: 1.00.0000)
Dawn of War - Soulstorm (Version: 1.00.0000)
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========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 38%
Total physical RAM: 2046.42 MB
Available physical RAM: 1251.58 MB
Total Pagefile: 4961.36 MB
Available Pagefile: 4156.81 MB
Total Virtual: 2047.88 MB
Available Virtual: 1973.07 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.88 GB) (Free:93.27 GB) NTFS
2 Drive d: (F5D7230-4v7000) (CDROM) (Total:0.13 GB) (Free:0 GB) CDFS
4 Drive f: () (Removable) (Total:0.12 GB) (Free:0.1 GB) FAT

========================= Users: ========================================

User accounts for \\BLUE

Administrator ASPNET boinc_master
boinc_project Guest HelpAssistant
Owner SUPPORT_388945a0


**** End of log ****


Farbar Service Scanner Version: 16-04-2012
Ran by Owner (administrator) on 22-04-2012 at 14:22:25
Running from "F:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

NetBt Service is not running. Checking service configuration:
The start type of NetBt service is OK.
The ImagePath of NetBt service is OK.


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
Attention! C:\WINDOWS\system32\Drivers\netbt.sys is missing.
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Avgtdix(10) fssfltr(8) Gpc(3) IPSec(5) NetBT(6) NwlnkIpx(11) NwlnkNb(12) PSched(7) RFCOMM(9) Tcpip(4) Tcpip6(13)
0x0D00000005000000010000000200000003000000040000000A000000060000000700000008000000090000000B0000000C0000000D000000
IpSec Tag value is correct.

**** End of log ****

Edited by Sage44, 22 April 2012 - 08:28 AM.


#6 InadequateInfirmity

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Posted 22 April 2012 - 08:45 AM

Please Make sure your NetBios over Tcpip service is enabled here is a link explaining http://technet.microsoft.com/en-us/library/bb727013.aspx

Please download the windows all in one repair tool.
http://majorgeeks.com/downloadget.php?id=7141&file=15&evp=18a37c9c3804bd022748a38eb328614e
. Make sure and back up your registry also create a restore point.This is standard for any registry adjustments.Go To step 4 and back your system up .Then go to Start Repairs Custom Mode. Then Uncheck the following boxes.


Repair windows Firewall
Repair Windows Updates
Repair Cd/dvd Not working

Make sure that restart/shutdown system is ticked. Then Start the repairs.

Make sure when you run this tool that it is the only thing that you run close everything including your browser for best chance of this program doing its job.

Let me know how it goes.

Edited by InadequateInfirmity, 22 April 2012 - 08:48 AM.


#7 InadequateInfirmity

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Posted 22 April 2012 - 08:52 AM

Download the file I have uploaded save it to your desktop right click and select merge.

Then see the link below.For rebuilding TCip Stack.

http://support.microsoft.com/kb/299357

Edited by InadequateInfirmity, 22 April 2012 - 04:39 PM.


#8 narenxp

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Posted 22 April 2012 - 10:49 AM

Attention! C:\WINDOWS\system32\Drivers\netbt.sys is missing.

Launch FSS again and type

netbt.sys in search BOX ,click on search files

Post the generated log


good luck

Edited by narenxp, 22 April 2012 - 10:50 AM.


#9 InadequateInfirmity

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Posted 22 April 2012 - 11:09 AM

The netbt.sys file is missing here is a site that you can get the netbt file from you will need to of course need to download the xp file then unzip the file inside of a new folder inside the new folder look for the netbt file then right click and select merge. http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/

Edited by InadequateInfirmity, 22 April 2012 - 04:36 PM.


#10 Sage44

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Posted 22 April 2012 - 01:34 PM

Well, thank you very much for all the help and software.. It took the very last bit to finally fix the problem, but now all is working fine. I merged all the reg files in that last zip file and after a restart it all sprang into life.. Thanks again your help was invaluable


Cheers Graeme

#11 InadequateInfirmity

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Posted 22 April 2012 - 03:46 PM

Glad to be of service. :)

#12 InadequateInfirmity

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Posted 22 April 2012 - 04:40 PM

Attention! C:\WINDOWS\system32\Drivers\netbt.sys is missing.

Launch FSS again and type

netbt.sys in search BOX ,click on search files

Post the generated log


good luck


Thanks I over looked that in the first place. :)

#13 narenxp

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Posted 22 April 2012 - 07:40 PM

:thumbup2:




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