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Unable to check for windows updates.


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#1 stumbeano

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Posted 21 April 2012 - 05:20 PM

OS = Windows Vista Home Premium 32bit
The computer became infected with the 'smart HDD' virus the evening of 4/6. This resulted in hidden files and icons disappearing, etc. I was able to recover from that by going into safe mode and running an updated version of 'Stinger'. After that I was able to update malwarebytes and run that. These removed hijack something and fake alert something. Another action I took to recover from that virus was to complete a system restore back to the morning of 4/6. There are a couple things that I think are left over remnants related to that virus infection. The one I am most concerned about is that I am unable to check for windows updates. I have used the "Windows Updates" link found in Control panel and I have also tried going to the website http://windowsupate.microsoft.com When I use the link in control panel I get error code 80070005 and when attempting to scan from the website I get error 0x800A0046. I am logged on as Administrator. I even created another UserAccount and made it an administrator and tried logging on to windows with that account, but it did not resolve. Same error. I also followed all the suggestions which come up with the receipt of the 0X800A0046 error (UserData Persistance is enabled). I get the error in both IE8 and Firefox. I installed Google Chrome and when I try go to the windows update URL it stops me and tells me to check for updates by using the link in Control Panel. I have also installed Spybot Search and Destroy and completed an updated scan. I have the Avast Pro version 7.0.1426 virus software and have processed a quick scan, a full scan, and a boot scan. I suspect it is something with a hidden file or setting left over from that smart HDD which is preventing me from checking for Windows Updates. I was able to restore a couple hidden updates and install them, but the date for the last check for updates is the morning of 4/6 (the time/date that the system was restored back to). I am still able to run Windows Defender and keep it up to date. I have tried disabling Avast and Spybot but that also does not resolve. I appreciate your expertise and helpful suggestions.

Edited by hamluis, 23 April 2012 - 01:50 PM.
Moved from Vista to Am I Infected - Hamluis.


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#2 InadequateInfirmity

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Posted 22 April 2012 - 05:47 AM

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.

#3 stumbeano

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Posted 22 April 2012 - 08:27 AM

Farbar Service Scanner Version: 16-04-2012
Ran by bjh (administrator) on 22-04-2012 at 08:24:36
Running from "C:\Users\bjh\Downloads"
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2011-11-09 08:48] - [2011-09-20 16:02] - 0913280 ____A (Microsoft Corporation) 16731B631F28F63CD9F4CB60940E7DDD

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#4 InadequateInfirmity

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Posted 22 April 2012 - 07:58 PM

Please download the windows all in one repair tool.
http://majorgeeks.com/downloadget.php?id=7141&file=15&evp=18a37c9c3804bd022748a38eb328614e
. Make sure and back up your registry also create a restore point.This is standard for any registry adjustments.Go To step 4 and back your system up .Then go to Start Repairs Custom Mode. Then Uncheck the following boxes.


Repair windows Firewall
Repair Cd/dvd Not working

Make sure that restart/shutdown system is ticked. Then Start the repairs.

Make sure when you run this tool that it is the only thing that you run close everything including your browser for best chance of this program doing its job.

Let me know how it goes.

#5 stumbeano

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Posted 23 April 2012 - 12:14 PM

I did try your suggestion, but it did not resolve the problem, I am still unable to check for updates even though I am using an administrator profile. I did a search and found a suggestion which I am going to try. It involves going to the microsoft catalog: http://test.catalog.update.microsoft.com/v7/site/DownloadInformation.aspx I did that and found the Windows Vista updates which have been released since this problem was encountered. I am currently downloading 7 of the updates - I had to designate a folder so not sure what to do to install them after downloading. Hopefully it will just do it if I go to the folder there they downloaded. But something tells me, it won't be that easy.

**I am going to delete these downloads as per the below reply I was able to find a resolution!

Edited by stumbeano, 23 April 2012 - 03:40 PM.


#6 stumbeano

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Posted 23 April 2012 - 03:38 PM

I found a solution at a windows support/microsoft answers. Someone experiencing a problem pretty much same as myself. They had contacted their HP Support and shared the answer.
This worked in my case:
_____________________

I IMed HP Tech Support. . . Here is the solution, it's relatively
simple and more importantly, it works!

1. Disable Windows Update
a. Click on start
b. Click on all programs
c. Click on accessories
d. Click on Run
e. Type services.msc and press ok
f. Right click on "Windows Update"
g. Click on stop (Windows Update is now disabled)
2. Rename Software Distribution folder
a. Navigate to: C:/Windows/
b. Find the folder named: “SoftwareDistribution”
c. Rename that folder to something like “SoftwareDistribution.old”
d. Create a new folder called “SoftwareDistribution”
3. Enable Windows Update
a. Click on start
b. Click on all programs
c. Click on accessories
d. Click on Run
e. Type services.msc and press ok
f. Right click on windows update
g. Click on start
If you are unable to find Software Distribution Folder, follow these
steps before #2 above.
1. From the explorer window press the Alt key to view the file menu.
2. Click Tools
3. Select Folder Options
4. Select the View tab
5. Select “Show hidden files and folders”
6. Remove the selection from “Hide protected operating system files”
7. Click OK

Restart your PC and you should be good to go!
_____________

Problem was, I got passed the 80070005 error - but then encountered another error: 8024402F
I disabled my firewall and then got passed that error and found 9 updates which I downloaded and installed.




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