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Suspected software causing freezes/BSOD or random restarts


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21 replies to this topic

#1 Thomas Gander

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Posted 21 April 2012 - 12:43 PM

Hi,
My Computer is a Dell, Intel® Core™2 CPU 6600 @ 2.40GHz 2.40 GHz
2.00 GB of RAM, 32-bit Operating System

Okay, for some time now, my computer has been freezing/BSODing and sometimes it even randomly restarts. At first I assumed it was hardware related but, when I boot up my pc in safe mode it doesn't crash. This led me on to believe this to be a software related issue but I have no idea what it could be. As a side note, my computer can crash whenever and however it likes no matter what I'm doing.
Thanks for helping,
Thomas Gander

Edited by Thomas Gander, 21 April 2012 - 12:44 PM.


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#2 computerxpds

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Posted 21 April 2012 - 12:52 PM

Hello and :welcome: To Bleeping Computer!

Please do the following:

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply. :)
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#3 Thomas Gander

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Posted 21 April 2012 - 04:26 PM

==================================================
Dump File : Mini042212-01.dmp
Crash Time : 22/04/2012 13:37:14
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000064
Parameter 2 : 0x00000004
Parameter 3 : 0x00000000
Parameter 4 : 0x9230bde0
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+1de0
File Description : USB 1.1 & 2.0 Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : USBPORT.SYS+1de0
Stack Address 2 : USBPORT.SYS+1c42
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini042212-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 148,320
==================================================

==================================================
Dump File : Mini042112-01.dmp
Crash Time : 21/04/2012 18:34:49
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x00000008
Parameter 2 : 0x8015a000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini042112-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 147,128
==================================================

==================================================
Dump File : Mini041712-01.dmp
Crash Time : 17/04/2012 16:31:02
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xffffffcb
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x82eb7c62
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18595 (vistasp2_gdr.120305-0430)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+a8c62
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041712-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 147,320
==================================================

==================================================
Dump File : Mini041612-01.dmp
Crash Time : 16/04/2012 11:36:02
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0xffffff82
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x9866b9ce
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini041612-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 131,072
==================================================

Edited by Thomas Gander, 22 April 2012 - 07:40 AM.


#4 computerxpds

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Posted 23 April 2012 - 12:35 PM

Hello, Sorry for the late reply been busy with other things,

Can you think of any software or drivers that you installed right before this started also any new hardware? Make sure all of your drivers are up to date and check in device manager to make sure nothing is reported as having an error. Also make sure you are updated to the latest service pack. Also what virus software are you running and when was the last time you scanned with it. :)
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#5 Thomas Gander

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Posted 23 April 2012 - 01:32 PM

No probs, recently the crashing has died down, don't know what's going on. I scan with malwarebytes and my main anti-virus is microsoft security essentials

#6 computerxpds

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Posted 23 April 2012 - 02:13 PM

Did you check for driver updates and such like I asked? The BSOD reports point to a driver or hardware issue.
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#7 Thomas Gander

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Posted 23 April 2012 - 03:44 PM

I am currently downloading the latest graphics driver, let's hope it fixes itself! I also checked device manager, and no error came up.

Edited by Thomas Gander, 23 April 2012 - 03:45 PM.


#8 computerxpds

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Posted 23 April 2012 - 11:14 PM

Alright keep me informed. Hope that will do the trick. :)
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#9 Thomas Gander

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Posted 24 April 2012 - 10:19 AM

So far, no more blue screens but I'll wait a few days till I'm sure. Thanks for the help. I'll PM you if I have another problem within 2 days of writing this :)

#10 computerxpds

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Posted 24 April 2012 - 10:27 AM

Alright sounds good. Glad I was able to help. :)
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#11 Thomas Gander

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Posted 24 April 2012 - 10:46 AM

Not 10 minutes after sending the last message, I got a new blue screen :L It was as I shut down my comp

Here's the Log

==================================================
Dump File : Mini042412-01.dmp
Crash Time : 24/04/2012 16:40:40
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xa295a3b9
Parameter 3 : 0xa537eb8c
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+ca3b9
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : win32k.sys+ca3b9
Stack Address 1 : win32k.sys+ab0d9
Stack Address 2 : win32k.sys+c121c
Stack Address 3 : win32k.sys+b910a
Computer Name :
Full Path : C:\Windows\Minidump\Mini042412-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 147,424
==================================================

Edited by Thomas Gander, 24 April 2012 - 10:46 AM.


#12 cryptodan

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Posted 24 April 2012 - 03:26 PM

I see in your first post a reference to a USBPORT.sys BSOD. When you shutdown, do you have anything plugged into your computer?

#13 Thomas Gander

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Posted 24 April 2012 - 04:29 PM

usually no, sometimes I do like a USB Stick for work, or my psp,etc. However I assume that BSOD is fixed now since that was linked with the driver issue "Crash Address : ntkrnlpa.exe+4dfd9"

Edited by Thomas Gander, 24 April 2012 - 04:31 PM.


#14 AustrAlien

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Posted 24 April 2012 - 05:22 PM

I think we have a good case for collecting some more information about what might be going on here.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

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#15 Thomas Gander

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Posted 25 April 2012 - 11:31 AM

Alrighty, Here's my Specs, http://speccy.piriform.com/results/Nax883zwG5w5Zf0AVixbVga < It's been on for a day because I've been backing up, also, I've had this computer since probably 07, I've just re-formatted a couple of times, upgrades, etc.

Ok, everything asked for is in this mediafile link > http://www.mediafire.com/?i8tj09uvj5ohwqa Good Luck :)

Edited by Thomas Gander, 25 April 2012 - 02:29 PM.





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