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blue screen ...again


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#1 westsyde

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Posted 20 April 2012 - 12:22 PM

hello, i started a forum a while ago about a blue screen error msg on my toshiba laptop. and got told not to worry about it unless it happens again im running windows 7. when it happens my laptop is closed. and when it starts back up it says windows shut down unexpectedly .... than it asks me if i want to start it in safe mode or normal. so i start it normally and i get a message syaing
"windows has recovered from a unexpected shutdown"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004008E30
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80045B5E10
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042012-23758-01.dmp
C:\Users\mandy\AppData\Local\Temp\WER-55614-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

my laptop is factory made w/ no hardware upgrades and i dont really download any new programs. your help is greatly appreciated thank you so much (my laptop isnt even a year old)

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#2 AustrAlien

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Posted 21 April 2012 - 04:31 AM

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

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#3 westsyde

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Posted 21 April 2012 - 03:27 PM

thank you so much for your responce and help... the first step has quite the instructions :P but i got it now (i think) if i did anything wrong or forgot any info please let me know :)

:step1: here is the link for the zipped up folder http://www.filedropper.com/resourcemonitor
heres all the info of my computer
im running windows 7
x64 bit
my computer was bought from walmart 8 months ago and i havent changed any hardware
CPU: intel celeron @2.00ghz Sandy bridge 32nm Technology
video card:????
Motherboard: toshiba portable pc (CPU)
power supply: toshiba 19 volts output
model # c650-00f and its a toshiba satellite

(2) here is my snapshot with speccy http://speccy.piriform.com/results/IB5dKoZFQTFAxUQlVUcN4UF


(3) MiniToolBox by Farbar Version: 18-01-2012
Ran by mandy (administrator) on 21-04-2012 at 13:23:31
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.2.202.228)
Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.228)
Adobe Flash Player 11 Plugin (Version: 11.2.202.228)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.1.42)
Avira Internet Security 2012 (Version: 12.0.0.860)
Conexant HD Audio (Version: 8.54.1.0)
D3DX10 (Version: 15.4.2368.0902)
ESET Online Scanner v3
FileHippo.com Update Checker
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.111)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2353)
Intel® Rapid Storage Technology (Version: 10.1.0.1008)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 7 Update 3 (64-bit) (Version: 7.0.30)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 9.0.21022)
Microsoft Silverlight (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mozilla Firefox 12.0 (x86 en-US) (Version: 12.0)
Mozilla Maintenance Service (Version: 12.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Panda ActiveScan 2.0 (Version: 01.04.01.0014)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30124)
Realtek WLAN Driver (Version: 2.00.0016)
Secunia PSI (2.0.0.3003)
Speccy (Version: 1.16)
SUPERAntiSpyware (Version: 5.0.1146)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TOSHIBA Assist (Version: 4.02.02)
TOSHIBA Bulletin Board (Version: 2.0.17.64)
TOSHIBA ConfigFree (Version: 8.0.37)
TOSHIBA Disc Creator (Version: 2.1.0.6 for x64)
TOSHIBA Face Recognition (Version: 3.1.8.64)
TOSHIBA Hardware Setup (Version: 2.1.0.1)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.7)
TOSHIBA Media Controller (Version: 1.0.86.2)
TOSHIBA Media Controller Plug-in (Version: 1.0.6.1)
TOSHIBA Recovery Media Creator (Version: 2.1.3.5109)
TOSHIBA ReelTime (Version: 1.7.17.64)
TOSHIBA Resolution+ Plug-in for Windows Media Player (Version: 1.1.0)
TOSHIBA Service Station (Version: 2.1.52)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.1.0.1)
TOSHIBA Value Added Package (Version: 1.5.4.64)
TOSHIBA Web Camera Application (Version: 2.0.0.19)
TOSHIBA Wireless LAN Indicator (Version: 1.0.3)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WOT for Internet Explorer (Version: 11.11.7.0)
Yahoo! Detect

**** End of log ****



now i will do these steps from the link you posted in step one
(these steps)
(Run - Driver Verifier - Windows 7 & Vista

· Run Hardware Diagnostics -
- RAM -http://www.carrona.org/memdiag.html (read the details at the link)
- HDD - http://www.carrona.org/hddiag.html (read the details at the link)

thank you soo much for your help and time

#4 westsyde

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Posted 21 April 2012 - 03:42 PM

i was just reading the steps for the driver verifyer and they seem pretty advanced. are those steps necessary? im just asking because i dont feel confident enough to do those steps ...unless its necessary (seems quite advanced) thanks again

#5 AustrAlien

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Posted 21 April 2012 - 06:13 PM

Give me some time to have a look at the information you have already provided, and I will let you know then if the other suggested tests are necessary.

I will get back to you as soon as I am able.
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#6 westsyde

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Posted 21 April 2012 - 06:18 PM

ok, thank you soo much, take your time. :D

#7 AustrAlien

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Posted 22 April 2012 - 06:35 AM

It is likely that both crashes were caused by:

avfwim.sys Fri Sep 16 23:24:49 2011 <<< Avira AntiVir Desktop Packet filtering kernel driver (NDIS IM)

Un-install Avira Internet Security 2012 (Version: 12.0.0.860) in the usual manner:
  • Control Panel > Programs and Features
  • Re-start the computer.
If you wish/need an alternative antivirus for the time being (or the long-term), try one of the following free applications:
  • MSE (Microsoft Security Essentials)
  • avast!
  • AVG Free
    (Choose to download either the 32-bit or 64-bit application, depending on whether Windows on your system is 32-bit or 64-bit.)
Ensure that the Windows firewall is enabled.

Test the system to see whether or not the problem is resolved, and please let us know the result when you are satisfied one way or the other. I realise that it may take some time ... and you may never feel certain about the result, since the system has crashed only twice. I am not sure how to overcome this: It may be wise to run Driver Verifier after you have completed the above steps to ensure there are no other driver problems. Let me know if you wish to do that and I will endeavour to provide instructions and assistance. If all is well, running DV will have no effect and after 36 hours you can then turn it off again.

How long ago did you install Avira Internet Security 2012 (Version: 12.0.0.860)?
  • What antivirus &/or firewall applications have previously been installed on the system?
  • Did the laptop come with a pre-installed product?
  • What was it?
  • How did you uninstall/remove it?
BTW: Un-install Java™ 6 Update 31 (Version: 6.0.310).
You already have a later version installed, and having the old version remain installed may represent a security risk.

========================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\westsyde_BC\Windows7_Vista_jcgriff2\042012-23758-01.dmp]
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0027c1e2?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0253dc32?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c4c0?
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sat Apr 21 02:34:43.603 2012 (UTC + 10:00)
System Uptime: 0 days 0:22:49.649
Unable to load image \SystemRoot\system32\DRIVERS\avfwim.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys

Probably caused by : ntkrnlmp
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
DRVPOWERSTATE_SUBCODE: 3
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_ntkrnlmp
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04008e30 fffff800`00b9c4d8 fffffa80`045b5e10
................................................................
Loading Dump File [C:\CactusIsland\westsyde_BC\Windows7_Vista_jcgriff2\040712-16894-01.dmp]
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`041e54c0?
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Sun Apr 8 02:46:48.347 2012 (UTC + 10:00)
System Uptime: 0 days 0:45:23.409
Unable to load image \SystemRoot\system32\DRIVERS\avfwim.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys

Probably caused by : ntkrnlmp
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
DRVPOWERSTATE_SUBCODE: 3
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_3_IMAGE_ntkrnlmp
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04007bb0 fffff800`041e54d8 fffffa80`04ba75a0
................................................................

AustrAlien
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#8 westsyde

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Posted 22 April 2012 - 01:30 PM

good morning. thank you sooo much. if you can help me with the driver verifyer just to make sure that would be awesome.
my laptop came with norton antivirus and i used a norton uninstall tool to fully uninstall (i was reading online that alot of the time norton doesnt uninstall properly so i went into the norton forums and they helped me) and i think theirs some other antivirus called "panda active scan" and i thought it came with my computer but after looking it says it was installed in october but i dont remember installing it (i bought laptop in augest)
i downloaded the free version of avira in late september early october. and in febuary i won 18 months of avira (paid version)from their facebook page so i have had it since febuary (and sometimes i think the whole "hidden object" scan that they do is very confusing)
like you said it will take a while to see if my laptop crashes again if it does crash do i start a new forum or post in this one?

what do you reccomend for antivirus out of MSE and AVAST ( i personally dont like AVG) and do you feel that a free antivirus is good enough to protect my computer? its a argument i have had with many ( im all for the free ones but have considered payed AV)

and one more question, do i need to update my drivers regularly? and how do i do that

thanks again. i dont know what i would do without all you guys at bleeping computer i learn soo much from this site... i love it :D

#9 AustrAlien

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Posted 23 April 2012 - 05:06 PM

I recommend that you try MSE. The free antivirus applications are likely to be as good as any of the paid versions that are available. None of them are perfect, or are ever likely to be perfect, but will offer some level of protection/warning against infection: None can be relied upon to "protect" your computer.

Pleased to see that you removed Norton as thoroughly as possible.

I will be unavailable for the rest of today. Give me a day or two, and I will get back to you and help you to run DV. I will attempt to answer any other questions and deal with any other problems you may have then. Keep me updated on any other issues or problems that you may have in the meantime.
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#10 westsyde

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Posted 24 April 2012 - 05:54 PM

im very patient :) i also have superantispyware and maleware bytes installed on my laptop these wont conflict with mse will they?
i unistalled avira and installed mse.. so far all is good

Edited by westsyde, 24 April 2012 - 06:36 PM.





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