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Built in webcam not working well

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#1 woodsman345


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Posted 20 April 2012 - 08:55 AM

Hi all,
Fairly new dv6 i7 HP with a webcam that used to work great inside the house. Now, the screen is just about all black except
for the dim outline of a light using the HP TrueVision HD cam. Machine came with Cyberlink YouCam 3.5 and I updated it to 5.0 and still same thing. I really don't want to have to use the USB webcam which works fine inside the house.
I went to device manager and found the HP TrueVision HD driver and updated it and it says that I have the latest driver.
Maybe I should delete this and re-install? I cannot find what I need, or rather I do not know what I need. HP is of little help since I went to an SSD which runs well but according to them it messes up the entire system and I am a bad customer. The problem existed before the SSD and I really do not wish to deal with HP tech any longer.
BTW the cam shows up outside so something is screwy and I cant put my finger on it. I have adjusted all the settings up down and everywhere in between then back to default which always worked well.
I hope the cam itself didn't go bad and I am leaning toward thinking that.
Thanks for any ideas.

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#2 ReviverSoft


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Posted 20 April 2012 - 09:09 AM

Yes, please try reinstalling the driver for it.

Uninstall the driver, restart your computer and Windows should automatically the detect the webcam and prompt you to install a driver. Pull out the Driver CD or point to the location of the driver and let Windows install everything for you.

Restart your computer again and give the webcam a whirl. You may also want to use different programs to test out the webcam.
ReviverSoft - Happy to help!

#3 woodsman345

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Posted 20 April 2012 - 10:39 AM

Well I don't have a CD and cannot find the driver I need online plus I don't know exactly what to look for....That's where I am at with this at the moment.
What other program could I download to run the cam ?

Edited by woodsman345, 20 April 2012 - 10:40 AM.

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