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Malwarebytes install problem

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#1 WrathofSandman


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Posted 20 April 2012 - 08:18 AM

Hello, I'm new to this forum so please be patient with me as I try to explain my problem, and hopefully I'm in the correct area. Yesterday I was informed that one of our Windows 2003 servers was not allowing a Citrix Published application to run, so I tried to install Malwarebytes to see if it could determine what was going on. When I tried to install Malwarebytes all goes well up to the point where it's going to run Malwarebytes and then download updates. At this point it stops responding, and eventually it reports that the database is corrupt do you want to re-download the software again. I took the same install file and ran it on another server and it worked perfect with no issues. I have ran Housecall on the server an it did find a Trojan but I have since then reloaded the server to fix the issue but I still cannot install Malwarebytes all I see is the same problem. I then downloaded SuperAntiSpyWare and ran it on the server finding 21 issues and fixed those but I sill cannot install Malwarebytes on the server. Does anyone have any other ideas on what I can do before I take the server out and rebuild it. Any help would be greatly appreciated.

Edited by hamluis, 20 April 2012 - 08:40 AM.
Moved from Malware Removal Logs to Am I Infected, no logs - Hamluis.

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#2 boopme


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Posted 20 April 2012 - 11:30 AM

Hello, lets see if this striaghtens it out.
Are you getting an ERROR MESSAGE?

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.

Edited by boopme, 20 April 2012 - 11:31 AM.

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