... error messages upon start up saying that there is "no bootable device insert boot disk and press any key". She can avoid this message and get the laptop up and running for a while ...
How does she manage to "avoid this message" ??? Understanding that may help with a diagnosis.
Test the hard drive using the HP diagnostics that should be available on starting the laptop, &/or a bootable CD (instructions follow).
It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)
Please download SeaTools for DOS (CD)
from Seagate's SeaTools for DOS web page
or use the following direct download link to download the latest version of SeaTools for DOS:Download SeaTools for DOS ISO Image
The downloaded file name is SeaToolsDOS223ALL.ISO
Burn the downloaded .ISO image to a CD using the appropriate burning software.
- If you do not already have a suitable burning program for writing .ISO images to disc ...
- Download and install ImgBurn.
Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
- Place a new (blank) CD disc in the drive tray.
- Choose Write image file to disc.
- Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
- Place a check-mark in the box beside Verify.
When the CD has been burned and verified as successful, it will be bootable.
Boot from the CD.
- (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
- From Basic tests on the Main Menu, run the Short test and then the Long test.
(The long test will take some considerable time to complete.)
The results will be shown as either a PASS or FAIL.
There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
- If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
You may wish to view the following ...
Please let us know the results of the tests.
When you can, include the make and model number of the hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.
If the hard drive tests OK, then ....
Let's collect some more information: I'll have a look at it and help you try to resolve the problem.
Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
- "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only
512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.
See the suggestions in the following links for recommendations on file sharing websites:
Please Publish a Snapshot using Speccy
, and post a link to it in this thread.
- It is a convenient and accurate way of providing us with details of your computer specifications.
Please download MiniToolBox
, save it to your desktop and run it.
- Checkmark the following checkboxes:
- Click Go.
When the scan is finished, a text file will open in a Notepad window.
- Copy the entire contents of the Notepad window, and paste in your reply.
(Result.txt will be saved in the same directory the tool is run.)
Edited by AustrAlien, 20 April 2012 - 02:01 AM.