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Hard Drive at 100%


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#1 ChiroCalvinist

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Posted 20 April 2012 - 12:34 AM

I cannot figure out what is causing the HD to run at 100% in regular mode. It must be something that is not starting in safe mode but I have watched the system monitor and process monitor and tried using "what is my computer doing" but I still can't figure it out. I am hoping that one of you kind wizards can help me identify and eliminate the problem. Another thing, today it cleared up for a while and I had the use of the computer back while in normal mode then it started up again. That time it was the HP security assistant that had started up and was clogging up the works, but it seems like maybe the Windows security program is sometimes fighting with another process for the attention of the HD. I don't know. I just don't know enough to know where to start to figure this out. I really would appreciate y'alls help. BTW nothing shows up on malware or virus scans.

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#2 TheShooter93

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Posted 20 April 2012 - 08:44 AM

Hi,

After performing these scans, enter the results in your next post and also update me on the status of the PC.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment. If you still don't have internet access in Safe Mode With Networking, you will need to download the installers onto a flash drive from a working computer and transfer them to the problem PC.

Also, if you have any of the following programs already installed on your machine, download the latest version along with updates, then run the scan.

================================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

================================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • If your computer is badly infected, be sure to check the box next to Enable Rescue Scan (Highly Infected Systems ONLY).
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.
================================================================================

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
================================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

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#3 ChiroCalvinist

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Posted 20 April 2012 - 09:46 PM

Here are the first 3:

Results of screen317's Security Check version 0.99.32
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
ESET Online Scanner v3
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Mozilla Firefox (11.0.)
Mozilla Thunderbird (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Microsoft Security Client Antimalware MsMpEng.exe
``````````End of Log````````````


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/20/2012 at 03:23 PM

Application Version : 5.0.1146

Core Rules Database Version : 8490
Trace Rules Database Version: 6302

Scan type : Complete Scan
Total Scan Time : 00:38:56

Operating System Information
Windows 7 Professional 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 420
Memory threats detected : 0
Registry items scanned : 64299
Registry threats detected : 0
File items scanned : 84381
File threats detected : 0


Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.21.01

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Dr. Neill H. Payne :: CLINICLAPTOP [administrator]

4/20/2012 10:34:06 PM
mbam-log-2012-04-20 (22-34-06).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 215507
Time elapsed: 6 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Dr. Neill H. Payne\Downloads\SoftonicDownloader_for_whats-my-computer-doing.exe (PUP.ToolbarDownloader) -> Quarantined and deleted successfully.

(end)

#4 ChiroCalvinist

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Posted 20 April 2012 - 10:28 PM

And the last one:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-04-20 23:26:12
Windows 6.1.7601 Service Pack 1
Running: 4elzzwbl.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\70f39563ecb1
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\70f39563ecb1 (not active ControlSet)

---- EOF - GMER 1.0.15 ----

#5 TheShooter93

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Posted 20 April 2012 - 11:27 PM

Try deleting the Shadow Copies of your system restore points.

Also, download and install FileTree and post your results here.

Edited by TheShooter93, 20 April 2012 - 11:28 PM.

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#6 ChiroCalvinist

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Posted 20 April 2012 - 11:47 PM

BTW best of luck on your finals.

#7 ChiroCalvinist

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Posted 21 April 2012 - 04:59 PM

Did a disk cleanup for the system files which I think clears the shadow files. Downloaded the File Tree and unzipped it but I don't see an installation file? What do I do to install it?

#8 TheShooter93

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Posted 21 April 2012 - 10:55 PM

Try TreeSize instead.

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#9 ChiroCalvinist

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Posted 22 April 2012 - 12:18 PM

Downloaded and ran TreeSize. Forgive me but I am not sure what to do now that I have run it. Is there a file or report that it generates?

#10 TheShooter93

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Posted 22 April 2012 - 07:09 PM

Once everything is completed loaded, this should show you what files are taking up space.

Also, let's see this:

Click Start.

In the search bar type msinfo32 and hit Enter.

Copy and paste this information and put it in your next post.

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#11 ChiroCalvinist

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Posted 22 April 2012 - 11:01 PM

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CLINICLAPTOP
System Manufacturer Hewlett-Packard
System Model HP ProBook 4520s
System Type x64-based PC
Processor Intel® Core™ i5 CPU M 450 @ 2.40GHz, 2394 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard 68AZZ Ver. F.07, 6/8/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name ClinicLaptop\Dr. Neill H. Payne
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.80 GB
Available Physical Memory 2.98 GB
Total Virtual Memory 7.59 GB
Available Virtual Memory 6.82 GB
Page File Space 3.80 GB
Page File C:\pagefile.sys

#12 TheShooter93

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Posted 22 April 2012 - 11:14 PM

Did TreeSize say what is taking up all that space?

Edited by TheShooter93, 22 April 2012 - 11:14 PM.

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#13 ChiroCalvinist

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Posted 26 April 2012 - 02:58 PM

I'm sorry, all what space? What is the file and I will look at it.

There have been times when the computer HD will calm down and I can get some work done. Like today. I was using the laptop for one program that is the main reason I use that laptop. I was able to use the program twice and when I exited the program, then the HD became possessed, HD usage shot to 100% and according to the Process Monitor the main activity is from Windows program like NTFS log files and Windows/datastore/datastore/distribution.eds and $Log file. and config/system. Those are not the full file names but there are a lot like that and they all seem to be writing to and reading the HD continuously.

#14 TheShooter93

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Posted 27 April 2012 - 12:09 AM

Can you show me what makes you think your "HD usage" is at 100% at times?

What are you looking at?

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