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BSOD and slow crashing computer


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5 replies to this topic

#1 Grinder86

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Posted 19 April 2012 - 04:44 PM

It seems when I start up applications like VLC and Firefox. Navigating in Firefox and in My Computer seems to take forever. Also takes a longer than normal to boot and load the desktop fully. I ran malware bytes and avast. I ran Dell Diagnostics the other day that took about 36 hours and it did come up with some hard drive errors. I have most of the errors and codes documented so let me know if you need them. I also just ran chkdsk and it came up with 4 bad segments (not horrible right?). After the chkdsk it seems to be running better and not crashing, but I have a feeling it will happen again. Any suggestions besides getting a new hard drive?

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#2 Allan

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Posted 19 April 2012 - 05:03 PM

The BEST advice is to replace the drive - NOW.

#3 Grinder86

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Posted 19 April 2012 - 05:21 PM

I don't really have the spare cash right now. I would have to buy a copy of Windows as well. Is there a temporary fix? Is there any way I can repair the bad segments? I just got another bsod.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8000329E415
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041912-22869-01.dmp
C:\Users\Russ\AppData\Local\Temp\WER-108966-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Is there anything I can do?

#4 AustrAlien

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Posted 19 April 2012 - 07:14 PM

The BEST advice is to replace the drive - NOW.

Exactly!

Continuing to use the hard drive risks continuing &/or complete failure ... so backup any important personal files immediately.

The following risks data loss (and in the worst scenario, complete data loss and failure to boot into Windows) but it may buy you some more time ... (I can't be sure that you ran chkdsk with the /r switch)

Use the Windows Error Checking utility (Check Disk), with the options to fix file system errors and scan the disk surface for errors, attempt recovery of data and repair the disk.
  • Go to Start > Computer.
  • Right-click on the drive that you wish to check > Properties > Tools tab
  • In the "Error checking" section, click on Check now.
  • Place a checkmark in both boxes > Start.
  • If the disk you have chosen is the Windows system disk:

    A message will notify you that a restart is necessary ask "Do you want to check for hard disk errors the next time you start your computer?".
  • Click Schedule disk check > OK and close all windows.
  • Re-start the computer. The disk will be checked when the system boots.
    This will take some time to run and at times may appear stalled but just let it run.
    When the disk check is complete, the system will re-start automatically and load Windows.
A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.

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#5 Grinder86

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Posted 19 April 2012 - 10:24 PM

Thanks for the quick reply. I tried backing up my system image and got to about 75% until I got another bsod. I have most all my important files on my external, but I don't want to lose Windows. I ran the chkdsk right this time here's the log.

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 4/19/2012 8:07:32 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Russ-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
207872 file records processed.

File verification completed.
576 large file records processed.

0 bad file records processed.

0 EA records processed.

43 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
Index entry 62749dea-2b84-4141-988a-bacf8b60d835.2 of index $I30 in file 0xed11 points to unused file 0xed6e.
Deleting index entry 62749dea-2b84-4141-988a-bacf8b60d835.2 in index $I30 of file 60689.
Index entry 62749D~1.2 of index $I30 in file 0xed11 points to unused file 0xed6e.
Deleting index entry 62749D~1.2 in index $I30 of file 60689.
Index entry 5c80567e-8037-477e-ad6b-859b19efc2fe.2.xml of index $I30 in file 0xed6b points to unused file 0xed6c.
Deleting index entry 5c80567e-8037-477e-ad6b-859b19efc2fe.2.xml in index $I30 of file 60779.
Index entry 5C8056~1.XML of index $I30 in file 0xed6b points to unused file 0xed6c.
Deleting index entry 5C8056~1.XML in index $I30 of file 60779.
263810 index entries processed.

Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
1 unindexed files scanned.

CHKDSK is recovering remaining unindexed files.
1 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
207872 file SDs/SIDs processed.

Cleaning up 25 unused index entries from index $SII of file 0x9.
Cleaning up 25 unused index entries from index $SDH of file 0x9.
Cleaning up 25 unused security descriptors.
Security descriptor verification completed.
27970 data files processed.

CHKDSK is verifying Usn Journal...
35718408 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x58fb34000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x58fb3c000 for 0x1000 bytes.
Windows replaced bad clusters in file 47991
of name \MSOCache\ALLUSE~1\{9FF75~1\SINGLE~1.MSI.
207856 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
62708902 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

297106775 KB total disk space.
45877072 KB in 112190 files.
74720 KB in 27972 indexes.
16 KB in bad sectors.
319359 KB in use by the system.
65536 KB occupied by the log file.
250835608 KB available on disk.

4096 bytes in each allocation unit.
74276693 total allocation units on disk.
62708902 allocation units available on disk.

Internal Info:
00 2c 03 00 8d 23 02 00 a7 ed 03 00 00 00 00 00 .,...#..........
e2 01 00 00 2b 00 00 00 00 00 00 00 00 00 00 00 ....+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-04-20T03:07:32.000000000Z" />
<EventRecordID>2663370</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Russ-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
207872 file records processed.

File verification completed.
576 large file records processed.

0 bad file records processed.

0 EA records processed.

43 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
Index entry 62749dea-2b84-4141-988a-bacf8b60d835.2 of index $I30 in file 0xed11 points to unused file 0xed6e.
Deleting index entry 62749dea-2b84-4141-988a-bacf8b60d835.2 in index $I30 of file 60689.
Index entry 62749D~1.2 of index $I30 in file 0xed11 points to unused file 0xed6e.
Deleting index entry 62749D~1.2 in index $I30 of file 60689.
Index entry 5c80567e-8037-477e-ad6b-859b19efc2fe.2.xml of index $I30 in file 0xed6b points to unused file 0xed6c.
Deleting index entry 5c80567e-8037-477e-ad6b-859b19efc2fe.2.xml in index $I30 of file 60779.
Index entry 5C8056~1.XML of index $I30 in file 0xed6b points to unused file 0xed6c.
Deleting index entry 5C8056~1.XML in index $I30 of file 60779.
263810 index entries processed.

Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their original directory.
1 unindexed files scanned.

CHKDSK is recovering remaining unindexed files.
1 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
207872 file SDs/SIDs processed.

Cleaning up 25 unused index entries from index $SII of file 0x9.
Cleaning up 25 unused index entries from index $SDH of file 0x9.
Cleaning up 25 unused security descriptors.
Security descriptor verification completed.
27970 data files processed.

CHKDSK is verifying Usn Journal...
35718408 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x58fb34000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x58fb3c000 for 0x1000 bytes.
Windows replaced bad clusters in file 47991
of name \MSOCache\ALLUSE~1\{9FF75~1\SINGLE~1.MSI.
207856 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
62708902 free clusters processed.

Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the master file table's (MFT) BITMAP attribute.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

297106775 KB total disk space.
45877072 KB in 112190 files.
74720 KB in 27972 indexes.
16 KB in bad sectors.
319359 KB in use by the system.
65536 KB occupied by the log file.
250835608 KB available on disk.

4096 bytes in each allocation unit.
74276693 total allocation units on disk.
62708902 allocation units available on disk.

Internal Info:
00 2c 03 00 8d 23 02 00 a7 ed 03 00 00 00 00 00 .,...#..........
e2 01 00 00 2b 00 00 00 00 00 00 00 00 00 00 00 ....+...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

#6 AustrAlien

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Posted 19 April 2012 - 10:31 PM

Good!

Hopefully that will allow you some more time to complete your backup and to get yourself organised with a new hard drive and the means to re-install Windows.
AustrAlien
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