Posted 26 February 2006 - 11:11 AM
OK, I've been trying a lot of stuff, see if it any of it makes sense. I've also noticed it's not just opening Word files that's slow, sometimes it takes a while to CLOSE the document and the application as well. Sure feels like some kind of infection or malware...?? Scans still show nothing though.
I've been running Scandisk and Defrag weekly on all 3 of my computers, via Task Scheduler. No errors found on any of them.
There are 15 Startup items checked in MSCCONFIG. None are listed in the Database as ones that should be removed. Here they are:
* from Computer Associates
Just in case, tried unchecking Tweakmaster and Memoryboost and restarting, but it made no difference.
Kept on with this until eventually I had unchecked EVERYTHING except System Tray. After rebooting, still had the problem! It turns out that even with the four CA startup entries disabled, the Real Time Protection still somehow runs. So Word operations still slow down. (Note: System Information\Software Environment\Running Tasks shows nothing from CA even though Real Time Protection is definitely active. Weird!)
Re-checked all the above startups, rebooted, then opened eZ Antivirus Scan Settings and disabled Real Time Protection. (This requires restarting yet again!) Now all the problems are gone. So that's definitely the component that's involved.
During all of this I had the Resource Meter on as you suggested, and it always displayed 3 green bars. And when MemoryBoost was active it generally showed about 70% free.
Downloaded CCleaner and ran that. (Neat program!) This shortened the delay in opening a Word file from 44 seconds to 32 seconds. Tried restoring different stuff that had been cleaned and it seems something in C:\Windows\Temp caused the extra 12 second delay. But 32 seconds is still kinda long, no?
What gets me is that only Machine #1 of my 3 computers has this problem. Machine #2 works fine with either scan engine version, but it's a 1GHz Compaq so isn't directly comparable. But #3, which I use as a backup machine, is like #1, a Gateway GP6-400. Although it has less memory and smaller drives than #1, Word files open in about 8 seconds with either engine version active. (Just for reference, the older version is 11.9.1 and the latest is 12.4.1.)
Incidentally, Machine #3 has EXACTLY the same list (as above) of checked startup items in MSCONFIG, in the same order even.
Well I'm gettin' sick of the whole thing and my typing finger is wearing out. Tired of waiting for reboots too, Gateway's BIOS is kinda slow. Also, not sure what to try next... But thanks again!!!! ...bb