Sorry to add this -
The Zone Alarm Z100G has been discontinued for a while, and has almost no support left for it now.
Personally I would contact your Internet Provider (by phone) and see if they will still support the Zone Alarm Z100G -
There has been many complaints at the Zone Alarm forum on this problem, dating back about 2 years
This item was sold as a commercial unit, not a personal unit, and was never fully supported, and then sold to another company -ZoneAlarm Z100G Secure Wireless Router - Forum
Added link to ZA Router Forum -
Edited by noknojon, 19 April 2012 - 04:39 AM.