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Blue Screen on Daughter's Laptop


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4 replies to this topic

#1 jeeper31

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Posted 18 April 2012 - 05:39 AM

When my daughter's laptop boots up it seems to do so ok. As soon as it is finished it freezes and then after a few seconds it goes to a blue screen. I have gotten 2 different screens so far. Here they are:



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What do they mean and what can/should I do?


Thanks in advance.

Dan

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#2 AustrAlien

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Posted 18 April 2012 - 06:00 AM

Start the computer in Safe Mode with networking:
  • Tap F8 after pressing the ON button, and continue tapping F8 until you are presented with the Advanced Boot Options menu.
  • Use the UP/DOWN arrow keys to highlight Safe Mode with networking.
  • Press <ENTER>
Please zip up the minidumps and attach the resultant zip file to your next reply so I can have a closer look:
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
Edit: You may need to ... How to show hidden files in Windows 7

Edited by AustrAlien, 18 April 2012 - 06:06 AM.

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#3 jeeper31

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Posted 18 April 2012 - 09:54 PM

Here is the minidump file. Thanks..



Dan


Attached File  041112-25209-01.zip   290.48KB   8 downloads

#4 th3p00r

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Posted 19 April 2012 - 07:45 AM

did you try check the hard drive for error? when you're in safemode-->double click on my computer-->right click the c:\ drive-->properties-->Tools-->do a error checking on disk. it will ask to to schedule the task, select yes and reboot the computer.

#5 AustrAlien

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Posted 19 April 2012 - 04:07 PM

Debugging the 11 available minidumps (all within the last 9 days) has not proved to be overly helpful:
  • 9 x SYSTEM_SERVICE_EXCEPTION (3b)
  • 2 x PAGE_FAULT_IN_NONPAGED_AREA
It seems that a driver is corrupting the memory pool but is not being identified in the dumps:
Probably caused by : Pool_Corruption
Please try a clean boot, and if successful, then narrow down the suspects until you have identified the culprit. (I am suspecting AVG?)

Please try Step 1: Perform a clean boot as instructed in the following link:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Let us know if you can then successfully load Windows normally. If you can load Windows normally, then continue with the steps provided in the link until you have determined exactly which item is causing the BSOD on normal startup.

========================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\jeeper31_BC\041112-25209-01\041812-24928-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Apr 12 02:26:54.746 2012 (UTC + 10:00)
System Uptime: 0 days 0:03:13.884
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )
SYSTEM_SERVICE_EXCEPTION (3b)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: vprot.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExDeferredFreePool+249
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02ff9b05 fffff880`09211f70 00000000`00000000
BiosVersion = 00PI.M001.20110430.LEO
BiosReleaseDate = 04/30/2011
SystemManufacturer = SAMSUNG ELECTRONICS CO., LTD.
SystemProductName = RV415/RV515
................................................................

Edited by AustrAlien, 19 April 2012 - 04:08 PM.

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