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Vista running slow, errors, BSOD


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#1 Jeich

Jeich

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Posted 18 April 2012 - 12:20 AM

Hello,
My friend dropped her computer by and asked me to help. I have always used XP so I'm not familiar with Vista. She has complained about slow starts and shutdowns for about a year. Recently she ran a DVD presentation for work and the machine suddenly acted up. She was getting re-boots, BSOD's, several error messages, freeze ups, etc. I booted it in Safe-Mode, ran SUPER AntiSpyware which found only cookies, ran windows disc cleanup and windows defrag, Avast and MBaM. None of these found a virus. The laptop starts reliably now so it is better than it was but it is still extremely slow to boot and run programs.
Here are the specs.

Dell Studio 1537
Intel Core2 T6400 @ 2.0 GHz
4 Gig of Ram
32 Bit OS
Windows Vista Home Premium SP2

Can you help?

Edited by Jeich, 18 April 2012 - 12:27 AM.


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#2 AustrAlien

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Posted 18 April 2012 - 06:15 AM

Hello, and :welcome: to the BC forums.

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

Edited by AustrAlien, 18 April 2012 - 06:16 AM.

AustrAlien
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