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Internet disconnection?


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6 replies to this topic

#1 Calbin

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Posted 17 April 2012 - 11:05 PM

My internet connection is very peculiar. When it occurs, certain programs, such as AIM by AOL functions correctly, but my browser fails.
Once it fail, it will not reconnect unless I restart my computer.

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#2 coxchris

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Posted 17 April 2012 - 11:29 PM

Hello Calbin


Could you please expand your problem that your having? So we can better assist you in solving your problem

What kind of internet connection do you own (cable, dsl,or dailup)
How are you connected (Ethernet, or wireless)
What browser is failing
Do you see any errors that pop up

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#3 Calbin

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Posted 18 April 2012 - 07:40 PM

I use a dsl internet connection, and it is wireless. The problem only occurs when I am connected to my wireless network.
All browser that I use, Chrome, FireFox, and even IE, fails.
I do not get any error message at all. I know the problem occurs when all my browsers fail to load any website.

#4 coxchris

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Posted 19 April 2012 - 10:12 AM

Sorry for the late reply,

How far are you from your Access Point (wireless router) Are there any obstacles between you and the AP.

Do you have connectivity? as for a test we are going to ping your ap and google

On your computer there is a Windows key +R press both together It will open a Run dialog box and type in: cmd and press enter. It will open a black box

At the prompt your going to type this: Ping 192.168.1.1 that is your wireless router IP. SOme routers have different Gateways but this is the common onr
If they are all successful your get Replies frrom 192.168.1.1
That means you have a link between your pc to your router
Now when that finishes type in ping google.com and press enter
if you are successful you get replies from Google
That means your router is talking to Google.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved

C:\Users\Chris>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\Users\Chris>ping google.com

Pinging google.com [74.125.228.6] with 32 bytes of data:
Reply from 74.125.228.6: bytes=32 time=915ms TTL=48
Reply from 74.125.228.6: bytes=32 time=738ms TTL=48
Reply from 74.125.228.6: bytes=32 time=738ms TTL=48
Reply from 74.125.228.6: bytes=32 time=757ms TTL=48

Ping statistics for 74.125.228.6:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 738ms, Maximum = 915ms, Average = 787ms

C:\Users\Chris>

Please let me know if you got any Timed Outs

If its all normal like that above than please reply back and We can determine the next steps

This test is to identify any problems between your wireless router and your computer

Does your web browsers say "This page cannot be Displayed" or "Opps Google Chrome cannot be display"

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#5 Calbin

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Posted 19 April 2012 - 09:27 PM

I have previously pinged google.com and my computer 127.0.0.1 and I received 0 packet losses in both trials.
my wireless router is right next to my computer tower.

#6 coxchris

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Posted 20 April 2012 - 09:26 AM

127.0.0.1 is the local loopback.

Since we have determine that the cause of isn't the network

Download CCleaner Don't use the Registry Cleaner tab. They are not recommended at all Installed it on your pc

http://www.piriform.com/ccleaner

what C Cleaner does once you installed it. It removes all the Temp files, cookies, with a single scan
After that scan try to open your web browsers and see if they fail to load any site

Below is instructions to reset your Google chrome profile to defaults if they still are unable to load property

Google Chrome Reset to Defaults;
Just now found out that you can reset Google Chrome 15, 16 and 17 to restore default.

Go to - Options - Personal Stuff - Users - Delete User.

If you are the only chrome user, you will be the only user in the list. Click on "DELETE THIS USER" and viola.... You have reset Google Chrome to default settings.

All your addons, settings will restore to defaut.

Reference: http://productforums.google.com/forum/#!topic/chrome/xbmkn0Ohoh4

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#7 Sneakycyber

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Posted 20 April 2012 - 07:35 PM

Please follow THIS TOPIC and post all the information Requested This will answer most of the questions already asked and help us to figure out your problem.

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +





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