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Cannot run MBAM, suspect virus


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3 replies to this topic

#1 gsf1969

gsf1969

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  • 9 posts
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  • Local time:10:04 PM

Posted 17 April 2012 - 09:06 PM

Requesting assistance removing malware. Symptoms are MBAM will not run and I cannot change my desktop background.

DDS Log
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume1
Install Date: 3/15/2010 11:30:28 PM
System Uptime: 4/17/2012 4:59:19 PM (1 hours ago)
.
Motherboard: Hewlett-Packard | | 3660
Processor: Intel® Atom™ CPU N450 @ 1.66GHz | CPU | 1666/667mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 149 GiB total, 65.022 GiB free.
G: is FIXED (NTFS) - 0 GiB total, 0.161 GiB free.
Z: is NetworkDisk (NTFS) - 924 GiB total, 906.995 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Virtual WiFi Miniport Adapter
Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&1CDF515&0&01
Manufacturer: Microsoft
Name: Microsoft Virtual WiFi Miniport Adapter
PNP Device ID: {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&1CDF515&0&01
Service: vwifimp
.
==== System Restore Points ===================
.
RP327: 4/6/2012 3:37:30 PM - Windows Update
RP328: 4/9/2012 5:45:30 PM - Windows Update
RP329: 4/9/2012 11:15:41 PM - Windows Update
RP330: 4/10/2012 11:47:12 AM - Windows Update
RP331: 4/10/2012 11:57:21 AM - Windows Modules Installer
RP332: 4/17/2012 8:39:32 AM - Removed HP Update.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer
ActivClient CAC x86
Adobe After Effects CS4 Third Party Content
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Recommended Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Extra Settings CS4
Adobe Color Video Profiles CS CS4
Adobe Community Help
Adobe Content Viewer
Adobe Creative Suite 4 Master Collection
Adobe CSI CS4
Adobe Default Language CS4
Adobe Download Assistant
Adobe Encore CS4 Codecs
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Illustrator CS4
Adobe Linguistics CS4
Adobe Media Encoder CS4 Exporter
Adobe Media Encoder CS4 Importer
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Premiere Pro CS4 Third Party Content
Adobe Reader X (10.1.3)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Soundbooth CS4 Codecs
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe Widget Browser
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
AIM 7
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ApproveIt Desktop
Bonjour
Bullzip PDF Printer 8.2.0.1394
Business Plan Pro 11.0
Business Plan Pro 11.0 Sample Plans
Connect
D3DX10
Download Updater (AOL LLC)
Google Chrome
Hardlock Device Drivers
IBM Lotus Forms Viewer 3.5.1
iCloud
IDT Audio
InstallRoot 3.13
Intel® Graphics Media Accelerator Driver
iPhoneModem
iTunes
Java Auto Updater
Java™ 6 Update 25
Junk Mail filter update
kuler
Malwarebytes' Anti-Malware
Microsoft .NET Framework 4 Client Profile
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft IntelliPoint 8.2
Microsoft IntelliType Pro 8.2
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFCLOC_x86
Mobile Broadband Generic Drivers
MobileMe Control Panel
Mozilla Firefox 4.0.1 (x86 en-US)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
PDF Settings CS4
Photoshop Camera Raw
PowerISO
PxMergeModule
QuickTime
Safari
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Skype Toolbars
Skype™ 5.3
SP45575 - Wallpaper Picture Position Enabler for Windows 7
Suite Shared Configuration CS4
SUPERAntiSpyware
Synaptics Pointing Device Driver
Tecar Forum ETKA v2
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2597970) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Verizon Wireless MiFi-2200 Firmware Updates
Viewer_armyifx
Vuze
VZAccess Manager
WD SmartWare Drive Manager
Win7codecs
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
4/17/2012 8:23:42 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
4/17/2012 5:10:20 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1869.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/17/2012 5:04:13 PM, Error: Service Control Manager [7000] - The SABProcEnum service failed to start due to the following error: The system cannot find the file specified.
4/17/2012 5:02:55 PM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143.
4/17/2012 4:59:56 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom
4/17/2012 4:59:55 PM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
4/17/2012 4:59:54 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
4/17/2012 4:59:54 PM, Error: Service Control Manager [7003] - The Internet Connection Sharing (ICS) service depends the following service: BFE. This service might not be installed.
4/17/2012 4:59:54 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
4/17/2012 4:59:43 PM, Error: Service Control Manager [7023] - The Offline Files service terminated with the following error: The system cannot find the path specified.
4/17/2012 3:14:27 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1869.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/16/2012 7:32:19 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1397.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/13/2012 8:36:40 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1397.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.
4/12/2012 4:46:16 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1397.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/12/2012 4:13:19 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1397.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/11/2012 4:56:35 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1397.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/10/2012 8:38:12 AM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
4/10/2012 6:51:31 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.123.1397.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8202.0 Error code: 0x80096001 Error description: A system-level error occurred while verifying trust.
4/10/2012 3:59:42 PM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
4/10/2012 12:17:09 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
4/10/2012 12:02:57 PM, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Behavior Monitoring Error Code: 0x80004005 Error description: Unspecified error Reason: The filter driver requires an up-to-date engine in order to function. You must install the latest definition updates in order to enable real-time protection.
.
==== End Of File ===========================

GMER Log
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-04-17 19:04:42
Windows 6.1.7601 Service Pack 1 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 Hitachi_HTS545016B9A300 rev.PBBOCA0G
Running: 9ykbdwwt.exe; Driver: C:\Users\Greg\AppData\Local\Temp\kxldqpod.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKey + 13C1 81C853D9 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 81CBED52 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
.text C:\Windows\system32\drivers\hardlock.sys section is writeable [0xAA0DB400, 0x7960C, 0xE8000020]
.protect˙˙˙˙hardlockentry point in ".protect˙˙˙˙hardlockentry point in ".protect˙˙˙˙hardlockentry point in ".p" section [0xAA17D420] C:\Windows\system32\drivers\hardlock.sys entry point in ".protect˙˙˙˙hardlockentry point in ".protect˙˙˙˙hardlockentry point in ".p" section [0xAA17D420]
.protect˙˙˙˙hardlockunknown last code section [0xAA17D200, 0x5049, 0xE0000020] C:\Windows\system32\drivers\hardlock.sys unknown last code section [0xAA17D200, 0x5049, 0xE0000020]
? C:\Users\Greg\AppData\Local\Temp\mbr.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!EnableWindow 77638D02 5 Bytes JMP 6BD09A14 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!DialogBoxParamW 77653B9B 5 Bytes JMP 6BC6170B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!DialogBoxIndirectParamW 77663B7F 5 Bytes JMP 6BE56336 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!DialogBoxParamA 7767CF42 5 Bytes JMP 6BE562D1 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!DialogBoxIndirectParamA 7767D274 5 Bytes JMP 6BE5639B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!MessageBoxIndirectA 7768E869 5 Bytes JMP 6BE56258 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!MessageBoxIndirectW 7768E963 5 Bytes JMP 6BE561DF C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!MessageBoxExA 7768E9C9 5 Bytes JMP 6BE5617B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5340] USER32.dll!MessageBoxExW 7768E9ED 5 Bytes JMP 6BE56117 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] kernel32.dll!CreateThread 7774DCC2 5 Bytes JMP 6BCC7303 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!EnableWindow 77638D02 5 Bytes JMP 6BD09A14 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!CallNextHookEx 7763ABE1 5 Bytes JMP 6BD27BAF C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!UnhookWindowsHookEx 7763ADF9 5 Bytes JMP 6BD4EB00 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!DefWindowProcA 7763BB1C 7 Bytes JMP 6BCC952D C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!CreateWindowExA 7763BF40 5 Bytes JMP 6BCD3363 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!SetWindowsHookExW 7763E30C 5 Bytes JMP 6BD02194 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!CreateWindowExW 7763EC7C 5 Bytes JMP 6BD2FF87 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!DefWindowProcW 7764507D 7 Bytes JMP 6BD27C12 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!DialogBoxParamW 77653B9B 5 Bytes JMP 6BC6170B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!DialogBoxIndirectParamW 77663B7F 5 Bytes JMP 6BE56336 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!DialogBoxParamA 7767CF42 5 Bytes JMP 6BE562D1 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!DialogBoxIndirectParamA 7767D274 5 Bytes JMP 6BE5639B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!MessageBoxIndirectA 7768E869 5 Bytes JMP 6BE56258 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!MessageBoxIndirectW 7768E963 5 Bytes JMP 6BE561DF C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!MessageBoxExA 7768E9C9 5 Bytes JMP 6BE5617B C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] USER32.dll!MessageBoxExW 7768E9ED 5 Bytes JMP 6BE56117 C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)
.text C:\Program Files\Internet Explorer\iexplore.exe[5384] ole32.dll!OleLoadFromStream 75D46143 5 Bytes JMP 6BE56B0F C:\Windows\system32\IEFRAME.dll (Internet Browser/Microsoft Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (Kernel Mode Driver Framework Runtime/Microsoft Corporation)

Device \Driver\ACPI_HAL \Device\00000052 halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- Files - GMER 1.0.15 ----

File C:\Users\Greg\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0VH9HT6V\709304844[1].htm 0 bytes
File C:\Windows\$NtUninstallKB30556$\1989345743 0 bytes
File C:\Windows\$NtUninstallKB30556$\1989345743\L 0 bytes
File C:\Windows\$NtUninstallKB30556$\1989345743\U 0 bytes
File C:\Windows\$NtUninstallKB30556$\673827102 0 bytes

---- EOF - GMER 1.0.15 ----

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:01:04 AM

Posted 19 April 2012 - 10:24 AM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 22 April 2012 - 12:18 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
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  • Local time:01:04 AM

Posted 24 April 2012 - 11:58 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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