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Boot.Tidserv Virus won't go away!!! Plz help!


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3 replies to this topic

#1 purple lotus

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Posted 17 April 2012 - 12:20 PM

Hi,
I have a Window XP Professional computer that is linked to many other computers in network. IT person at our company couldn't remove it but she is known to be pretty bad with computers (ironically). So, I ran Symantec, and its FIXTDSS and Powereraser but none of them worked. I also tried TDSS Killer but with no avail. In my Symantec endpoint projection, it says following information:

Filename: MasterBoot Record for Physical drive 0
Risk: Boot.Tidserv
Action: Log only

I tried to run D.D.S. but it freezes before completing the scan in addition to taking more than 15 minutes to run. Can I please get help? I am afraid that this computer will spread the virus to other computers.

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#2 B-boy/StyLe/

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Posted 20 April 2012 - 06:44 AM

Hello purple lotus ! Welcome to BleepingComputer Forums! :welcome:

My name is Georgi and and I will be helping you with your computer problems.

Before we begin, please note the following:
  • I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
  • The logs can take some time to research, so please be patient with me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
  • Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
  • Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.





We need to get the mbr dump for analysis.

Make sure TDSSKiller.exe is on the Desktop itself, not within a folder on the desktop.

Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

"%userprofile%\Desktop\TDSSKiller.exe" -qmbr

A folder will appear called TDSSKiller_Quarantine in the C:\ drive.

Please zip up that folder and attach it to your next reply.



Regards,
Georgi

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#3 B-boy/StyLe/

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Posted 25 April 2012 - 09:00 AM

Hi purple lotus,



It's been several days. Do you still need help on this?
This thread will be closed if you don't respond within 48 hours.



Regards,
Georgi

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#4 B-boy/StyLe/

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Posted 27 April 2012 - 09:29 AM

Due to the lack of feedback, this topic is now closed.
In the event you still have problems, please send a Private Message to any Moderator or the Malware Helper who replied to you here and ask them to reopen this topic within the next 5 days.

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