Hello purple lotus
! Welcome to BleepingComputer Forums
My name is Georgi
and and I will be helping you with your computer problems.
Before we begin, please note the following:
- I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only!
- Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
We need to get the mbr dump for analysis.
Make sure TDSSKiller.exe is on the Desktop
itself, not within a folder on the desktop.
Go to Start
(Or you can hold down your Windows key
and press R
) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK."%userprofile%\Desktop\TDSSKiller.exe" -qmbr
A folder will appear called TDSSKiller_Quarantine in the C:\
Please zip up that folder and attach it to your next reply.