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Dlls infected with Crypt.AQLW continue to appear


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65 replies to this topic

#1 thenrik

thenrik

  • Members
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  • Local time:09:34 PM

Posted 16 April 2012 - 10:42 PM

Hi:

My friend was foolish enough to click on a bogus virus warning and install Small Fortress bogus antivirus. Small Fortress disabled AVG and his Vista computer became infected with rootkit0.access.h and Trojan Horse Crypt.AQLW. Small Fortress was fairly easy to remove in Safe Mode but the rootkits disabled AVG. Several scans with Malwarebytes removed the Rootkits, however; something remains as AVG keeps on finding infected dlls in windows\system32 such as: pfc.dll, audstub.dll, saiclass.dll, iolodmv.dll, automate6.dll and eventually the rootkits reappear. I can keep it under control if I disconnect the internet but I'm at a loss.

Spybot, Superantispyware et all report no problems but problems remain.

AVG Resident scan continually pops up with a report that sys32\drivers\tdx.sys is infected with Trojan horse ZeroAccess.am but that it is whitelisted and just prompts to ignore. Superantispyware called tdx.sys a fraud copy?

I could use some help please.

Thanks,

Tom

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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:12:34 AM

Posted 16 April 2012 - 11:43 PM

Hello and Welcome to Bleeping Computer!!

My name is Gringo and I'll be glad to help you with your computer problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


Security Check

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 thenrik

thenrik
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  • Local time:09:34 PM

Posted 17 April 2012 - 08:57 AM

Hi Gringo:

Thanks so much for your help! I'll get on the computer again in about six hours:

DDS.TXT

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by PLM at 6:46:04 on 2012-04-17
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1918.1280 [GMT -7:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k hpdevmgmt
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\hp\support\hpsysdrv.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\ArcSoft\Magic-i 3\uMgiSvr.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\DocFetcher\docfetcher-daemon-win.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\CleanCache 3.0\CleanCache.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Windows\System32\mobsync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=desktop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=71&bd=Pavilion&pf=desktop
uInternet Settings,ProxyOverride = localhost;*.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {1392B8D2-5C05-419F-A8F6-B9F15A596612} - No File
uRun: [DocFetcher-Daemon] c:\program files\docfetcher\docfetcher-daemon-win.exe
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [Freecorder FLV Service] "c:\program files\freecorder\FLVSrvc.exe" /run
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [WordWeb] "c:\program files\wordweb\wweb32.exe" -startup
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\qt lite\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [AVG_TRAY] "c:\program files\avg\avg2012\avgtray.exe"
StartupFolder: c:\users\plm\appdata\roaming\micros~1\windows\startm~1\programs\startup\cleanc~1.lnk - c:\program files\cleancache 3.0\CleanCache.exe
StartupFolder: c:\users\plm\appdata\roaming\micros~1\windows\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
LSP: mswsock.dll
DPF: Garmin Communicator Plug-In - hxxps://my.garmin.com/static/m/cab/2.8.3/GarminAxControl.CAB
DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - hxxp://www.ipix.com/viewers/ipixx.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E704581-CCAE-46D2-9C64-20D724B3624E} - hxxp://radaol-prod-web-rr.streamops.aol.com/mediaplugin/3.0.84.2/win32/unagi3.0.84.2.cab
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{5D767116-4981-45D2-8FA0-9DA54848A37F} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{C05DC81E-2202-4FB5-BB9E-98E2FF4B836C} : DhcpNameServer = 192.168.1.1
TCP: Interfaces\{E7FFF5A6-99E3-408C-A85B-87DB3CA33B2A} : DhcpNameServer = 75.75.75.75 75.75.76.76
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\plm\appdata\roaming\mozilla\firefox\profiles\lpf3zjpx.default\
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npqtplugin8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_233.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-7-11 23120]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-9-13 32592]
R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [2011-7-27 15672]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-8-8 40016]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg2012\avgwdsvc.exe [2011-8-2 192776]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-23 21504]
S1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-10-7 230608]
S2 avgarcln;Pdframe;c:\windows\system32\svchost.exe -k netsvcs [2008-6-23 21504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-11-27 133104]
S2 ofcservice;Vpnva;c:\windows\system32\svchost.exe -k netsvcs [2008-6-23 21504]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-11-27 1153368]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-15 253088]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2009-11-27 133104]
S3 UCharger;Energizer Usb Charger Driver;c:\windows\system32\drivers\UCharger.sys [2007-5-15 13765]
S3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2008-6-23 987648]
S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2008-6-23 251904]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-04-17 00:57:44 -------- d-----w- c:\programdata\SUPERAntiSpyware.com
2012-04-17 00:55:00 -------- d-----w- C:\TDSSKiller_Quarantine
2012-04-16 05:26:25 -------- d-----w- c:\users\plm\appdata\roaming\Malwarebytes
2012-04-16 05:26:15 -------- d-----w- c:\programdata\Malwarebytes
2012-04-16 05:26:14 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-04-16 05:26:14 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-04-15 15:56:35 -------- d--h--w- C:\$AVG
2012-04-15 07:04:46 418464 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-04-15 06:38:45 -------- d-----w- c:\programdata\PC Tools
2012-04-15 06:38:44 -------- d-----w- c:\users\plm\appdata\roaming\TestApp
2012-04-15 06:31:50 3712464 ----a-w- C:\SD_Online_aff_GenericRevenueWire_207.exe
2012-04-14 02:15:17 -------- d-----w- c:\users\plm\appdata\local\{AB99D1E1-85D7-11E1-826D-B8AC6F996F26}
2012-04-14 02:15:12 0 --sha-w- c:\windows\system32\dds_trash_log.cmd
2012-04-14 02:14:38 -------- d-----w- c:\programdata\F4D56268000024090130D406570F1C8B
2012-04-04 05:53:56 182160 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2012-04-04 05:53:56 182160 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2012-03-25 03:02:34 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe
2012-03-25 03:02:34 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe
.
==================== Find3M ====================
.
2012-04-15 07:23:35 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2009-03-21 03:34:01 2931168 ----a-w- c:\program files\FLV PlayerFCSetup.exe
2006-04-01 22:18:06 69632 ----a-w- c:\program files\YourDir.exe
.
============= FINISH: 6:47:21.23 ===============

Attach.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 3/6/2007 8:27:40 PM
System Uptime: 4/17/2012 6:36:31 AM (0 hours ago)
.
Motherboard: ASUSTek Computer INC. | | NODUSM3
Processor: AMD Athlon™ 64 X2 Dual Core Processor 3800+ | Socket AM2 | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 227 GiB total, 159.326 GiB free.
D: is FIXED (NTFS) - 6 GiB total, 0.677 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.

Checkup.txt

Results of screen317's Security Check version 0.99.32
Windows Vista Service Pack 2 x86 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
AVG 2012
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Spybot - Search & Destroy
Java™ 6 Update 29
Java version out of date!
Adobe Flash Player 11.2.202.233
Adobe Reader X (10.1.3)
Mozilla Firefox 10.0.2 Firefox out of Date!
Mozilla Thunderbird 5.0. Thunderbird out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
``````````End of Log````````````


No problems so far but I'm keeping the infect computer off line. AVG is disabled, even offline. The rootkits continue to appear.

Thanks,

Tom

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:34 AM

Posted 17 April 2012 - 09:00 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 thenrik

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Posted 17 April 2012 - 10:15 PM

Hi:

I've had to uninstall AVG 2012 as it only has an option to disable for 15 minutes. I also uninstalled Malwarebytes and unchecked the resident section in Spybot. When I run Combofix, it backs up the hives ans starts the Administrator Autoscan. The prompt says it typically takes 10 minutes but the cursor just blinks with no indication of progress or a scan taking place. How long should it take to do the Autoscan? I'd like to know what normal behavior is in Combofix.

There may be some disk issues as it's reporting that the Recycle Bin is corrupted so I'm going to do a scan.

Thanks,

Tom

#6 gringo_pr

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Posted 17 April 2012 - 10:16 PM

give it at least 20 or 30 min



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#7 thenrik

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Posted 18 April 2012 - 01:58 AM

Hi:

I let it run for an hour but all I got was a blinking cursor. I'm doing a disk check with Spinrite and I'll try Combofix again in the morning.

Thanks,

Tom

#8 gringo_pr

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Posted 18 April 2012 - 07:43 AM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
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#9 thenrik

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Posted 18 April 2012 - 08:41 AM

Hi:

I could not do a Windows disk check, right click on C, properties tools, check disk .. . The system would reboot, enter the check ans exit in seconds. So I did a partial disk check with spinrite. I let Combofix run for five hours with the same blinking cursor and no progress. I tried booting into Safe Mode but the system hanged at crcdisk.sys and would not continue. Every other time the system starts, Windows reports that the Recycle Bin is corrupted and do I want to empty the two files within. Each time the same two files need to be emptied.

I'm trying to do a disk check with another boot cd but it looks like the hard drive is damaged and the computer is old and slow. My friend will probably buy a laptop.

I will get back in about six hours with the results of the disk check and whether Windows will boot into Safe Mode and whether Combofix will run successfully in either regular or safe mode.

In the mean time, another friend dropped by a computer with a similar but not identical problem. We've run spybot, AVG, Antimalwarebytes etc but a trojan remains in memory. Could I also run Defogger and post logs from DDS and Security check for Computer 2?

Thanks,

Tom

#10 gringo_pr

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Posted 18 April 2012 - 08:58 AM

Hello


Could I also run Defogger and post logs from DDS and Security check for Computer 2?

lets work on one at a time please


If you can't get into safe mode for combofix I want you to run these


tdsskiller:

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • it will ask to download extra definitions - ALLOW IT
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and aswMBR

Gringo
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#11 thenrik

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Posted 18 April 2012 - 10:47 AM

Hi:

Should I reinstall AVG before placing the computer back online to download definitions for Aswmbr? I disabled all security for Combofix thus the computer is wide open?

Tom

#12 gringo_pr

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Posted 18 April 2012 - 11:15 AM

The amount of time that we will be online will be short and if by the off chance something does get on I am here.

I would rather wait till next post in case we need to run combofix once more


gringo
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#13 thenrik

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Posted 18 April 2012 - 04:11 PM

Hi:

TDS:
13:26:36.0816 0756 TDSS rootkit removing tool 2.7.29.0 Apr 18 2012 16:44:20
13:26:37.0284 0756 ============================================================
13:26:37.0284 0756 Current date / time: 2012/04/18 13:26:37.0284
13:26:37.0284 0756 SystemInfo:
13:26:37.0284 0756
13:26:37.0284 0756 OS Version: 6.0.6002 ServicePack: 2.0
13:26:37.0284 0756 Product type: Workstation
13:26:37.0284 0756 ComputerName: LINDALEE-PC
13:26:37.0284 0756 UserName: PLM
13:26:37.0284 0756 Windows directory: C:\Windows
13:26:37.0284 0756 System windows directory: C:\Windows
13:26:37.0284 0756 Processor architecture: Intel x86
13:26:37.0284 0756 Number of processors: 2
13:26:37.0284 0756 Page size: 0x1000
13:26:37.0284 0756 Boot type: Normal boot
13:26:37.0284 0756 ============================================================
13:26:37.0814 0756 Drive \Device\Harddisk0\DR0 - Size: 0x3A38B2E000 (232.89 Gb), SectorSize: 0x200, Cylinders: 0x7E2D, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xF0, Type 'K0', Flags 0x00000050
13:26:37.0814 0756 Drive \Device\Harddisk1\DR1 - Size: 0xF600000 (0.24 Gb), SectorSize: 0x200, Cylinders: 0x1F, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'W'
13:26:37.0830 0756 \Device\Harddisk0\DR0:
13:26:37.0830 0756 MBR partitions:
13:26:37.0830 0756 \Device\Harddisk0\DR0\Partition0: MBR, Type 0x7, StartLBA 0x3F, BlocksNum 0x1C53FF51
13:26:37.0830 0756 \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x1C53FF90, BlocksNum 0xC84240
13:26:37.0830 0756 \Device\Harddisk1\DR1:
13:26:37.0830 0756 MBR partitions:
13:26:37.0830 0756 \Device\Harddisk1\DR1\Partition0: MBR, Type 0x6, StartLBA 0x20, BlocksNum 0x7AFE0
13:26:37.0876 0756 C: <-> \Device\Harddisk0\DR0\Partition0
13:26:38.0095 0756 D: <-> \Device\Harddisk0\DR0\Partition1
13:26:38.0095 0756 Initialize success
13:26:38.0095 0756 ============================================================

AswMBR:

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-04-18 13:32:00
-----------------------------
13:32:00.334 OS Version: Windows 6.0.6002 Service Pack 2
13:32:00.334 Number of processors: 2 586 0x4B02
13:32:00.334 ComputerName: LINDALEE-PC UserName: PLM
13:32:55.953 Initialize success
13:35:32.124 AVAST engine defs: 12041802
13:35:41.063 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000053
13:35:41.063 Disk 0 Vendor: ST325082 3.AH Size: 238475MB BusType: 6
13:35:41.094 Disk 0 MBR read successfully
13:35:41.094 Disk 0 MBR scan
13:35:41.110 Disk 0 unknown MBR code
13:35:41.110 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 232063 MB offset 63
13:35:41.141 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 6408 MB offset 475266960
13:35:41.172 Disk 0 scanning sectors +488391120
13:35:41.359 Disk 0 scanning C:\Windows\system32\drivers
13:36:02.404 File: C:\Windows\system32\drivers\tdx.sys **INFECTED** Win32:Aluroot-C [Rtk]
13:36:05.492 Disk 0 trace - called modules:
13:36:05.508 ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x8dc31fd0]<<
13:36:05.508 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8624cac8]
13:36:05.524 3 CLASSPNP.SYS[881a58b3] -> nt!IofCallDriver -> [0x86bf86b0]
13:36:05.524 \Driver\00000931[0x87db54b8] -> IRP_MJ_CREATE -> 0x8dc31fd0
13:36:06.584 AVAST engine scan C:\Windows
13:36:20.297 AVAST engine scan C:\Windows\system32
13:38:41.197 File: C:\Windows\system32\perfh009.dat **SUSPICIOUS**
13:40:51.675 AVAST engine scan C:\Windows\system32\drivers
13:41:11.035 File: C:\Windows\system32\drivers\tdx.sys **INFECTED** Win32:Aluroot-C [Rtk]
13:41:14.904 AVAST engine scan C:\Users\PLM
13:42:44.791 AVAST engine scan C:\ProgramData
13:47:42.312 Scan finished successfully
13:49:30.135 Disk 0 MBR has been saved successfully to "C:\Users\PLM\Desktop\MBR.dat"
13:49:30.149 The log file has been saved successfully to "C:\Users\PLM\Desktop\aswMBR.txt"


Upon rebooting it did a disk check, found many lost clusters, rebooted and crashed, doing a disk dump.

Thanks,

Tom

#14 gringo_pr

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Posted 18 April 2012 - 04:31 PM

SystemLook:

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
:filefind
tdx.sys
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
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#15 gringo_pr

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Posted 18 April 2012 - 04:31 PM

double post :crazy:

Edited by gringo_pr, 18 April 2012 - 04:32 PM.

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