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Files and programs disappeared


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#1 addiebear

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Posted 16 April 2012 - 10:58 AM

All my files and programs disappeared from my computer. When I restarted and used windows to restore, some of the icons came back, but all my documents are still missing. I tried to load rkill via usb, but the computer restarted itself, not allowing it to run and when I clicked on it again I got a message "a device attached to system is not working". These files are very important, and I don't know what to do.

Edited by Orange Blossom, 16 April 2012 - 01:01 PM.
Moved from Vista to AII. ~ OB


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#2 boopme

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Posted 16 April 2012 - 08:26 PM

Hello.
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).



This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run.
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